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Immediate superior agent licence without right to practise

Conditions for obtaining an immediate superior agent licence without right to practise

Refer to the list below to find out the conditions for obtaining an Immediate Superior Agent licence (without right to practise).

Do you meet the age requirement?

To get an immediate superior agent licence without right to practise, you must be at least 18 years of age.

Do you have a criminal history?

To get an agent licence, and throughout the term of your licence, you must:

  • Have never been found guilty of a criminal offence related to the private security activity for which you are applying for a licence, unless you have obtained a pardon; and
  • Be of good moral character, i.e., you conduct yourself in accordance with society’s moral and social values.

To determine whether you meet these criteria, BSP must send your personal information to Sûreté du Québec (SQ) so that it can perform a security check. SQ will then inform BSP of the results of its verification and give its opinion as to whether the criteria have been met.

Upon receipt of this information, BSP will determine whether you meet the criminal history and moral character criteria.

Have you read the obligations associated with the licence?

When you sign your licence application form, you declare that you are aware of your responsibilities and obligations if you are issued a licence.

Please familiarize yourself with them now if you haven’t already done so.

(Obligations Associated with an Agent Licence)

Do you have all the relevant documents on hand?

Get ready! To be processed, your application must be accompanied by the following documents:

  • A copy of your birth certificate:
    If you were born in Canada: Issued by the Directeur de l’état civil or Vital Statistics Agency of your province of origin.
    If you were born outside Canada: Issued by the competent government authority in your country of origin. If your birth certificate is in a language other than English or French, you must also provide a translation of it into one of these two official languages. It must be translated by a member of Ordre des traducteurs, terminologues et interprètes agréés du Québec (OTTIAQ).
  • A copy of your valid driver’s licence (necessary if you have one). If you do not have one, you must provide a copy of another piece of valid identification issued by a government in Canada (federal or provincial) that includes your name, photo, signature, and date of birth. The following documents are accepted: passport, health insurance card, certificate of Canadian citizenship (photo card), permanent resident card, and Certificate of Indian Status.
  • Two (2) identical colour passport-size (5 cm x 7 cm) photos taken within six (6) months prior to application. The photo must be taken facing front, against a white background, showing your full face from the shoulders up, with your head uncovered, and dated on the back with a date stamp. The back of one photo must be certified by your respondent.

    Note: Hats and head coverings must not be worn unless they are worn daily for religious or medical reasons. However, your full face must be clearly visible and the head covering must not cast any shadows on your face.

Choose your respondent carefully!

Make sure your respondent meets the following criteria:

  • Is a Canadian citizen or permanent resident
  • Is 18 or over
  • Has known you for at least one year
  • Is available for verification by BSP

If you do not know anyone who meets all these criteria, the only person authorized to certify your photo is a commissioner of oaths, notary, or lawyer.

Make sure your respondent completes and signs the respondent’s declaration on the form and signs one of your photos.

Go to the Complete an Application section when you’re ready!


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Marc Gunther recently posted an excellent entry on his blog celebrating social media as the technology that may save the planet.

Marc has pointed to something that’s immensely important, with plenty of examples illustrating the remarkable development of a climate community thanks to social media. He and I spoke about this as I interviewed him last week for my forthcoming book, Sustainable Excellence.

It’s easy to forget, and fashionable to dismiss, mainstream media. Those interested in a positive outcome at Copenhagen, as well as on U.S. legislation, do so at their peril.

I am concerned that the dense network of climate blogs, tweets, and other user-generated content serves mainly to strengthen the resolve and impact of those already committed to action. That is a good thing, to be sure.

But I remain unconvinced that this is having much impact on the vast army of people who are either opposed to or undecided about addressing climate. Those are the people we must reach to successfully pass legislation in the United States and generate support for a successor to Kyoto...let alone to change consumer behavior. My hunch is that Sarah Palin's ghastly op-ed in the Washington Post (shame on you, Post!) will reach at least as many people as the next 100 blog posts favoring action.

Polling data show that declining majorities see climate as a priority. This likely reflects economic distress more than science. The fact that rising attention to climate in the blogosphere coincides with declining support for climate action shows the limits of social networks and social media as movers of public opinion. For that, “MSM” still matter.

And in a world in which Tiger Woods’ car crash and the White House party crashers get 24/7 attention in the mainstream media, we have a distance yet to travel.

So let’s celebrate the rise of social media, but also remain focused on how MSM move the vast middle of public opinion that will be central to getting an agreement, and making it work.

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text:
BURP Mission

is to have fun promoting the production and knowledge of good beer. Although BURP’s home is the Maryland, Virginia and metropolitain Washington DC area, anyone is welcome.

Joining BURP entitles you to participate in all BURP functions including

  • Monthly free competitions and meetings
  • Happy hours at area breweries and tap bars
  • Brewer’s Table beer and food pairings
  • Annual MASHOUT and BURPout camping trips.
  • Annual Chili Cook-Off.
  • Annual Spirit of Free Beer Homebrew Competition.
  • Annual Real Ale Competition and Festival.
  • Classes on various brewing topics, including preparation for the Beer Judge Certification Program exam
  • BURP’s Facebook group, Internet Mailing List, BURPList, provides access to BURP members for the timely answering of brewing questions or to disseminate club information.
  • And possibly the most important of all – 300+ interesting BURP members to share your passion for homebrewing and good beer.

If you are an active or been an active BURP member within the past 12 months, please, renew your membership by going to the Manage Account page.

Membership Annual dues:

    • $20.00 for an individual adult.
    • $25.00 for two adults in the same household.

If you have questions about or want more information about BURP, contact the Minister of MemBeersip

Become a BURP member by


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boat sales columbus OH

When it comes to boat sales in Columbus, OH, few resale agencies have a reputation like that you'll find at Burroughs Marine. We've earned the respect of the community by providing 30 years of honest sales that have resulted in satisfied customers throughout the decades. If you're looking for a boat, keep us in mind.

Boat Sales Port Clinton

Check with Burroughs Marine for high-end boat sales in Port Clinton. We have a terrific selection of new and pre-owned boats from SunChaser, Smoker Boats, Starcraft, and other big-name manufacturers. Reach out to one of our sales associates for assistance in finding the right boat for your requirements.

Boat Sales Sandusky

Consider speaking with a sales expert from Burroughs Marine regarding new and used boat sales in Sandusky. We've been serving the community for more than 3 decades with honest and ethical services that include professional recommendations when shopping for a boat. See our new and pre-owned inventory online.

Boat Sales Cleveland

Trust Burroughs Marine for reputable local boat sales in Cleveland. Feel free to browse our new and used inventory of boats from some of the biggest names in the industry: SunChaser, Starcraft, and Smoker Craft- or reach out to one of our sales experts for assistance in locating a boat that meets your needs.

Boat Sales Akron

Locals trust Burroughs Marine for honest boat sales in Akron. If you're in the market for a new or used boat, keep us in mind for value and honest business practices. Our primary goal is to help you locate a boat that meets your needs and fits well with your budget. Call us or browse our inventory online to see what's in stock.
Burroughs Marine, Inc.
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Bury FC Golf Day

12 November 2015

Bury Football Club are proud to announce details of their Official Golf Day 2016

This hugely popular annual event will take place at our Main Club sponsors The Village Hotel fabulous Herons Reach Course, in Blackpool on Thursday 5th May 2016.

The event will consist of Breakfast and Coffee, a full 18 hole round of Golf, rounding off the day with Ham, Egg and Chips and awards presentation at the 19th.

Herons Reach is a new course for the event and is a superb location for any Golfers wishing to play a full round of Golf against a Bury F.C. team.

Teams of 4 are available at only £250 + VAT and places are limited so make sure you don't miss out!

You can book your team by calling the Bury F.C. Commercial team on 0871 221 1885 opt (option 2) or via email to

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text: Business & Human Rights Resource Centre en [PDF] Launch of regional briefing – business & human rights in South Asia Mon, 24 Feb 2014 18:34:02 +0000 54233 at Today the non-profit Business & Human Rights Resource Centre is launching its first-ever regional briefing: “Business & human rights in South Asia – a round-up of recent developments”...This capsule briefing provides a reality-based snapshot of business & human rights issues in South Asia, with references to India, Pakistan, Sri Lanka, Bangladesh, Nepal and Bhutan. It highlights key developments reported over the past year, emerging issues, concerns raised by local NGOs and civil society about alleged abuses by companies, responses by companies to allegations, and positive initiatives by companies. [refers to Bahria Town, Ballarpur Industries, Barclays, Bayer, Bayer Crop Science, Bharti Enterprises, Blue Mango, Brandix, Defence Housing Authority, Dell, Depilex beauty salon, Dow Chemical, Forbes Marshall Group, Garib & Garib, GlaxoSmithKline, Green Hotel, H&M, Habib Rafiq, Himagiri Hydro Energy, Hindustan Unilever, ICICI Prudential, Ikea, IndianOil, Jaipur Rugs, La Boulangerie, Lanka Walltile, Merck, Metro Group, OnTime Technologies, People Tree, POSCO, Rahim, Reliance, RL Denim, SammaaN, State Bank of India, Tata Group, Tata Steel, Union Carbide, Vedanta, West Seti] Global Business Initiative roundtable on business & human rights in Asia (Delhi, Nov 2009) Thu, 22 May 2014 13:10:01 +0100 92530 at [PDF] Business and Human Rights Roundtable: A focus on South Asia and South East Asia Mon, 24 Feb 2014 16:06:01 +0000 39894 at [A] number of themes were raised during the roundtable…When addressing the human rights responsibilities of business – there needs to be a stronger link made to…concerns such as poverty, natural resource use, climate change, conflict and corruption…Business broadly accepts and sees the benefit of an approach based on universal human rights…[T]here is strong interest in learning from good practices around the world..[Y]et, [there are] few examples of the full integration of human rights into business management…A number of actions and needs emerged including:Increased activity by the UN Global Compact Network India…on the topic of Business and Human Rights…A series of industry-specific training events in India as well as demand for in house orientation of all high level operational personnel, then an assessment and finally training and integration…[refers to positive action on various human rights issues by ABB, Airtel, Ayala, Bank of Ceylon, BP, Brandix, Chevron, Desicrew Solutions, EDF Intl. (part of Electricité de France), Engro, Garment Manufacturers' Association in Cambodia, General Electric, Groupe Danone, Hewlett Packard, HSBC, Indian Oil, Jaipur Rugs , Jindal Stainless, MAS Holdings, Monsanto, Pfizer, Shell, Sime Darby, Tata Group, Yes Bank] The Magic Carpet [India] Mon, 24 Feb 2014 17:23:01 +0000 46606 at The soft-spoken Nand Kishore Chaudhary...doesn’t speak much English and has never studied in a business school. But the social enterprise model that he has created for Jaipur Rugs has changed the lives of 40,000-odd weavers in villages across 10 states in India...Under this model, his Rs. 67.75 crore (turnover) company engages independent weavers in far-flung villages — none of whom are on his rolls...Chaudhary also realises that increasingly, buyers want to work with companies that do not have exploitative practices. Which is why, Jaipur Rugs applied for and attained Social Accountability International’s SA 8000 Workplace and Human Rights Standards...JRF is also trying out a new experiment where it will form SHGs [self-help groups] of weavers, bring them together as a company or a trust, and produce carpets under the new company’s own brand. Jaipur Rugs Receives Workplace Human Rights Certification [India] Mon, 24 Feb 2014 18:05:02 +0000 50988 at Jaipur Rugs Inc. announced that its manufacturing facility in Jaipur, India has been certified to the Social Accountability International SA 8000 Workplace and Human Rights Standards...SA 8000 is an internationally recognized standard based on International Labor Organization (ILO) conventions and the United Nations Universal Declaration of Human Rights and the Convention on Rights of the Child.


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Business Standard

L&T gains after bagging contracts

Capital Market

L&T rose 0.23% to Rs 1,329 after the company's construction arm secured orders from prestigious clients across various Indian states for its varied businesses.

The water and effluent treatment business secured an EPC (engineering, procurement and construction) order from the Public Health Engineering Directorate, West Bengal for water supply to East Medinipur district. The project is funded by Asian Development Bank (ADB).

The transportation infrastructure business secured an EPC order from the Central Organisation for Railway Electrification (CORE) involving electrification of railway lines in Tamil Nadu and Kerala.

The buildings and factories business secured an EPC order of a 300 bedded multi-specialty hospital at Tirupathi, Andhra Pradesh. Additionally, various add-on orders have been received by some of the existing projects in the power transmission and distribution and heavy civil infrastructure (HC) businesses.

The orders fall under "Large" category which ranges between Rs 2,500 crore and Rs 5,000 crore as per its classification of contracts. The announcement was made during market hours today, 15 January 2020.

On the technical front, L&T's RSI (relative strength index) stood at 52.426. The RSI oscillates between zero and 100. Traditionally the RSI is considered overbought when above 70 and oversold when below 30.

The stock was currently trading below its 50-day moving average (DMA) placed at Rs 1,335.88, as well as below its 200 DMA placed at Rs 1,399.58.

L&T's consolidated net profit jumped 25.9% to Rs 2,527.26 crore on 15.2% rise in net sales to Rs 35,328.45 crore in Q2 September 2019 over Q2 September 2018.

L&T is a technology, engineering, construction, manufacturing and financial services company.

The construction major is set to announce Q3 results on 22 January 2020.

Powered by Capital Market - Live News

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Wed, January 15 2020. 13:27 IST


text:
Innovations in Undergraduate Business Education

Business educators and industry leaders are coming together from around the country to discuss modern trends and their impact on business education.

21 Oct
Price: $350.00 - $425.00

100 Rockafeller Road, Piscataway, NJ 08854

The 2019 Innovations in Undergraduate Business Education Conference will be held October 21-23, 2019. The theme of this year’s conference is “Preparing Students to Lead in the Fourth Industrial Revolution”. The conference will look at the multifaceted issues that will need to be changed in order to prepare our students to be successful in this new environment. We will examine business, educational, and diversity perspectives of the “new world” that is already upon us.

Distinguished speakers who have been confirmed to date include:

  • Geoffrey Garrett, Dean, Wharton School of Business
  • Joel Podolny, Dean, Apple University
  • Martin Reeves – Senior Partner, Director, BCG Strategy Institute
  • John Byrne, Editor-in-Chief, Poets&Quants
  • Ken Brown, Associate Dean, U. Iowa

Notable topics that will be covered at IUBE include:

  • Preparing Students to Lead in the 4th Industrial Revolution
  • Industry Perspectives
  • Cybersecurity
  • Business School Rankings
  • Five Pillars for Student Development
  • Diversity and Inclusion in the 4th Industrial Revolution

View Conference Agenda

As in past Innovations Conferences, we have made arrangements for early registrants to enjoy
an evening on Broadway. Those who register by August 31, 2019 will be taken to see the Broadway show “Tootsie” in New York City (while tickets last).

Conference Registration

Hotel Accommodations
Hotel accommodations can be made at either the Heldrich or Hyatt hotels in New Brunswick. Click below to reserve your room.
Heldrich Hotel at 10 Livingston Avenue, New Brunswick, NJ 08901
Hyatt Hotel at Two Albany St., New Brunswick, NJ 08901

This event is $350.00 - $425.00


text:
Did the 2013 budget share the pain?

Friday, 17 May 2013  Media Alerts

Top takeaways from this article

  • Academics from the Australian School of Business at UNSW have given their reaction to the 2013 Federal Budget, in particular to assess if the budget will share the burden across all income levels.
  • Associate Professor Dale Boccabella says “it was always going to be challenging to achieve a fair budget where everyone shares all the pain, in an environment where the budget will be a long way in deficit, rather than the predicted surplus.”
  • “The government is also in a tricky political situation, where if it can’t sell the measure of higher taxes to get good social programs going, maybe we have to cop the second best measure, which is to keep levies and make more use of them. It makes tax much more complex, but achieves the same aims.”
  • Professor Neil Warren from the school of Taxation and Business Law says “up until this budget we’ve been seeing a lot of the action for those at the top end of the income spectrum – those with a lot of super for example. Now it’s moved into the middle: such as for people with children. But interestingly, they’ve not gone for those on the bottom of the income ladder. It’s a halfway story.”
  • “Companies may not be happy. There is more money in the budget for checking up on tax compliance. They want to scare, shock, and awe. It may not bring in the money that is being spent on compliance, but what the ATO seem to be doing here is scare the little fish into paying up by making an example of the big fish. The ATO doesn’t get back the cash it spends on the high profile court cases – but wins by scaring the little players into complying.”
  • “A new budget requirement is that mid-tier businesses pay tax monthly rather than quarterly. A month is pretty quick – and firms will have to pay the tax man, before they get the cash from the credit card company for example. It’s a surprising change, as the government won’t raise any more money from it in the long run,” Professor Warren says.
  • Senior Lecturer Helen Hodgson says the major changes in superannuation taxation will impact affluent retirees. “There is a lowering of tax concessions for those with super investments returning above $100,000 a year. But all this was known before the budget – and I’ve asked my students to consider this as an example of how not to do tax policy. There was so much speculation in March that the industry felt very threatened, so the government had to make all of its superannuation announcements in a rush with little chance for debate.”
  • Senior Lecturer Fiona Martin is disappointed that there wasn’t more tax reform for housing. “The exemption from Capital Gains Tax of the main residence has had the unfortunate effect of increasing house prices in Sydney to the stage where there is now a big problem with a lack of affordable housing. It impacts on the middle classes - we need a big policy initiative about making housing more affordable, and how tax policy can do that.”
  • Dale Boccabella says that while some commentators have been surprised that there is no lowering of the threshold at which people pay GST on imports bought over the internet, such a measure would actually cost the government money. “If you reduce the threshold from $1000 to $300 it would generate $300million in revenue, but it would cost you $700million to collect that. However it’s probably going to be Joe Hockey’s problem next budget, and he will undoubtedly revisit the issue.”
  • Listen back to a podcast which was recorded on the morning after the Federal Budget. In the live round table discussion UNSW academics gave their independent analysis with their reaction to key budget measures.
  • For further comment contact Associate Professor Dale Boccabella on 02 9385 3365, at home on 02 9874 2539 or d.boccabella@unsw.edu.au
  • Media contacts:
    Julian Lorkin: 02 9385 1574 | 0405 805 365 | j.lorkin@unsw.edu.au
    Sarah Lightfoot: 02 9385 9693 | 0478 491948 | s.lightfoot@unsw.edu.au
    Denise Knight (UNSW Media): 02 9385 2864 | 0405 207 685 | d.knight@unsw.edu.au


text:
Business Today
PTI feed

PM reiterates India's support for a peaceful, stable Afghanistan

twitter-logo PTI        Last Updated: August 19, 2019  | 21:32 IST

New Delhi, Aug 19 (PTI) Prime Minister Narendra Modi on Monday reiterated New Delhi's continued support for peace, security and stability in Afghanistan. Modi made these remarks when former Afghanistan president Hamid Karzai met him here. "The prime minister reiterated the continued support of India for peace, security and stability of an inclusive, united, truly independent and democratic Afghanistan," according to a statement from the Prime Minister's Office. Modi conveyed his heartfelt greetings to the people of Afghanistan on behalf of the people of India on 100 years of independence of Afghanistan on Monday. The former president thanked India for strong all-round support and expressed happiness at the extraordinary goodwill between the people of the two countries. In a telephonic conversation with US President Donald Trump on Monday, Modi reiterated New Delhi's longstanding and unwavering commitment to work for united, secure, democratic and truly independent Afghanistan. Addressing the nation from the ramparts of the Red Fort on Independence Day, the prime minister said, "Afghanistan is a good neighbour of India, and I wish the country for celebrating 100 years of independence this year." PTI NAB NAB SMN SMN

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Bus Manager is $330/mth

This includes all functionality, a single product, a single set of features, and a single price.

  • any number of buses
  • any number of staff
  • unlimited locations
  • unlimited routes
  • unlimited jobs

There is no contract, you can stop the service at any time.

GST is included in these prices for Australian customers.

Request a Demo


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Yankee Candle

Are you a fan of great smelling candles? If yes, pop into Yankee Candle at Buttercrane Shopping Centre today to discover their extensive range of candles, home fragrances, accessories, gifts and more.

Yankee’s journey began back in 1969 when a 16-year-old student decided to make a candle for his mum at Christmas. Using household materials, he made a lovely gift that actually ended up being purchased by a neighbor. The money made was then used to make more candles and so the Yankee story begins!

Located worldwide, in over 35k locations, Yankee are a well-known household name.

Call into Buttercrane today and shop their wide selection of fragrances. If you enjoy fresh, clean aromas then make sure you smell their ever popular Cotton Living or Lavender candles. Or if you prefer something sweet, Yankee’s French Vanilla or Strawberry Buttercream scents are guaranteed to please.

Yankee stock a seasonal range candles as well as scents for various occasions. Let their Summer Scoop candle fill the air during brighter months and appreciate the flicker of Cinnamon Stick burning during the darker nights. Be inspired by their vast collection to help set the mood.

Not only can you enjoy Yankee candles at home, but they also stock; car air fresheners, wax warmers, candle holders, gifts and more.

* Yankee Direct is an authorised Yankee Candle retailer and is part of "The Yankee Store" chain of Yankee Candle dedicated stores located throughout the North of Ireland

Visit Yankee at Buttercrane today, the place to be at Newry. We’re opened 7 days a week, with late night shopping Wednesday, Thursday and Friday for your scented shopping needs.

Stay connected during your visit with the help of Buttercrane’s FREE Wi-Fi and remember to check in on social media.

Parking available from as little as £1 for 2 hours’ worth shopping fun.

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from $52,00
Book Now

Kampong Trach Full-Day Discovery

Created with Sketch. Kampot, Cambodia
Not Rated
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Created with Sketch.

Tour Type

Daily Tour

Created with Sketch.

Group Size

6 people

Created with Sketch.

Join us for a relaxing and scenic motorbike tour to Kampong Trach! View the magnificent caves and mountains of this beautiful province, located approximately 40 kilometers away from Kampot city.

  • Incredible circle cave
  • Windy mountain
  • Sun and moon caves
  • Colonial-era home and villas
  • To the beach!

Expand All
Stop 1: Incredible Circle Cave

Our first stop: Your guides will take you to the Circle Cave, a sacred site where local monks frequent. Enter the cave through a pagoda, where you will be able to view sculptures of the Buddha. To exit, your guides will lead you through a secret passageway of the cave—armed with a flashlight!—to safely lead you to your next destination.

Stop 2: Windy Mountain

Once outside Circle Cave, you will be rewarded by spectacular scenery all around you. Be sure to photograph the spectacular sharp-edged Windy Mountain! We will then walk uphill to meet a “Rockman,” a local man who works with and trades rocks from the area.

Stop 3: Sun and Moon Caves

At our next stop, your guides will lead you to the Sun and Moon Caves. At the Sun Cave is a sacred lake, and you have the option of swimming in its clear and cool waters. After a refreshing swim, you will head towards the Moon Cave, where you will view a stunning landscape of mountains, paddy fields, and a lake resembling the moon—a spectacular sight indeed!

Stop 4: Colonial-Era Home and Villas

Next, we head towards Kep, where your guides will highlight old French colonial-style homes and villas. Learn more about Kep’s colonial past within the larger context of Cambodia’s political history.

Stop 5: To the Beach!

On our final stop, we take you to one of Kep’s beaches—a great place to relax and unwind! You are more than welcome to swim here before we head back to Kampot city, just in time to catch the sunset!

  • Hotel pick up and drop off
  • Senior Local guides
  • Local lunch
  • Motorbike, fuel, helmet, and a full set of first aid kits
  • Snacks and drinking water
  • Cold towel after your ride
  • Travel insurance
  • Personal expense

Tour's Location

Created with Sketch. Kampot, Cambodia

Where to start a tour?
We start the tour at Butterfly Tours' office in Kampot. Our driver will pick up you from the hotel at 8:00 AM and return at 4:00 PM.
How can I pay for the tour?
You have two choices: (1) book online with us and deposit 30% and pay the rest at our office or pay 100% through our booking platform. (2) if you contact a local agency, you can either pay at the agency or pay directly at Butterfly Tours' office.
Do you offer tour for family with children?
We offer private tour for family. Parents must come along with kid(s). Children from 7 to 17 years old (discount 20%) and infant from 0-6 years old (discount 40%).
Why tour's price is different from the brochure?
We would like to apologize for different pricing on each tour. On the brochure design, we didn't include (VAT-10%) therefore, the price on the website is different according to the increase of 10% on each tour.
How do you contribute the tour's income to the local community?
Our company's philosophy to help the local economy by taking tourist to see their day-to-day living. Yet, while disturbing time as some tourists might take part in experiencing those activities, so we have decided to give them a small compensation which is included in the tour's price.
Cancellation Policy
- Prior to the start of your tour, your booking must be confirmed by Butterfly Tours
- If you have booked our tour through a travel agent, hotel, guesthouse, or any of our partners, please bring the receipt of your payment to our office on the day of your tour
- If you are incapable of riding your bike or choose to quit halfway through the tour, your tour payment will not be refunded
- If you cannot continue riding for the full length of tour and you decide to return, you will have to cover the cost of your transportation fee
- If cancellation is made more than 5 days before the date of departure, we will fully refund your deposit
- If cancellation is made less than 2 to 4 days before the date of departure, we will refund 50% of your deposit.
- If cancellation is made less than 48 hours before the date of departure, you will not be entitled to a refund
- Turning up late at the start of your tour for whatever reason is considered a late cancellation. You will not be entitled to a refund.
- No refund will be made should you voluntarily leave the tour early for any reason, including not being of adequate ability to ride a bicycle during the tour

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Championsgate - National Golf Club Orlando Florida

1400 Masters Blvd., Champions Gate,
Orlando FL 33896
United States
Phone: 888-558-9301

The National Course at ChampionsGate is a classic layout of America's finest destinations. A pleasure to play, the ChampionsGate National Course is a cut above the rest with its majestic greens and long ranges.

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Below is a list of Frontier approved modems that were listed on the Frontier approved modem list. Please always check with your provider to ensure compatibility and confirm whether or not and item is approved by your provider. Select one of these Frontier approved modems today and stop paying to rent your modem!

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Club News

100 and 200 Club June Draw

100 Club – Robbie Robinson

200 Club – Gordon Mouldes

100 Club application form

200 Club Application form

Apply today for even more chances of winning

100 Club

200 Club

June 2019£100Robbie Robinson£2,500Gordon Mouldes
May 2019£100M Evans£500Miss N Brodin
April 2019£100Jenny Speed£500K Burchell
March 2019£100Andy Purr£500Lee Beaumont
February 2019£100Jim McCormack£500K Healy
January 2019£100Judy day£500Tony Guerrieria
December 2018£1000

Chris Turner

Chris Gibbons

£2,500Noreen Cleary
November 2018£100Gordon Fletcher£500Steve Cooper
October 2018£100Leanne Salloum£500K Burchell
September 2018£100Linda Baroux£500SR Dillamore
August 2018£100Sue Pearson£500Andrew Jenkins
July 2018£100Pete Shephard£500Trish Neill
June 2018£100Chris Gibbons£2,500Chris Fripp
May 2018£100Steve Maddison£500Robbie Robinson
April 2018£100Sean Pamplin£500Mary Hardy
March 2018£100Terry McCann£500Wendy Powell
February 2018£100Judy Day£500Rupert Armitage
January 2018£100Peter Arthur£500Steve Draper
December 2017£1,000Tim Summers£2,500James Neal
£500Mike Evans
November 2017£100Myra Gray£500Chris Janes
October 2017£100Keith Prosser£500Richard Dillamore
September 2017
August 2017£100J D’Souza£500A Purr
July 2017 £100Terry McCann£500Rupert Armitage
June 2017£100J D’Souza£2,500Carl Siddon
May 2017£100Alban Turney£500Linda Baroux
April 2017£100Peter Arthur£500Rosemary Hodey
March 2017£100Mark Hardy£500N Turney
February 2017£100Pete Shepherd£500Steve D’Sylva
January 2017£100Stuart Gore£500Chris Turner
December 2016£1,000

Robbie Robinson

Phil Burton

£2,500Andrea Beaumont
November 2016£100 R Allen £500Mary Hardy
October 2016£100Euan Irwin£500Mark Hardy
September 2016£100jenny Speed£500T Guerrieria
August 2016£100Darren Braybrook£500Rod Keating
July 2016£100Dennis Jordan£500Darren Braybrook
June 2016£100G Taylor Watkins£2,500Nick Turney
May 2016 £100Audrey Garland £500Richard Allen
April 2016 £100Steve Draper £500Chris Phelps
March 2016£100G Taylor Atkins£500RM Evans
February 2016£100S. D’Sylva£500A Linden
January 2016£100T McCann£500Graham  Magill
December 2015£1,000Dennis Jordan£2,500Gordon Fletcher
£500Eric Cohen
November 2015£100Mr M hardy£500Carl Siddon
October 2015£100Amanda Wilkins£500SM Davies
September 2015£100Mr M Hardy£500Carl Siddon
August 2015£100Mrs S Davies£500Kerry Boyd
July 2015£100SM Davies£500Steve Cooper
June 2015£100D McLafferty£2,500C Turner
May 2015£100B Irvine£500C. Bundle
April 2015£100R Dillamore£500J Bettle
March 2015£100P Shepard£500T Guerrieria
February 2015£100P Burton£500C. Janes
January 2015£100S Rodgers£500I Prewitt


text:
Nautical Theme Personalized Wine Glass

The perfect gift for the Sailor in your life!

Our hand painted Nautical themed wine glasses are a limited edition item. Whimsical and colorful. We just love them and so will you.

They make a fabulous gift for any occasion. Did someone just buy a boat, has had a boat for a long time, loves sailboat? Any reason is a good one.

Shipping from United States

Processing time

3-5 business days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Your information is safe with us. We do not sell any of our clients' information. Ever. Period

Legal imprint


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Jobin & Francine: Together Session

Back in March I was fortunate enough to be able to make a quick visit to Ballarat to spend a few days with two of my closest friends. These guys are back in Australia for a short stay before heading back to live in a remote village in Uganda, so it was such a blessing to get to see them as they wait for the arrival of their first baby! Can’t wait to meet the newest addition to their awesome little family.

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text:
Refresh Program

It's time to revitalize your website and give your business a fresh start! We make it quick and easy, and the best part, it's FREE!

The best ideas are the ones others talk about...

We develop great ideas!

Who we are...

C2 Development Group is a website design and development company that specializes in e-commerce design and
custom online software applications, digital marketing, product photography, online promotions and social media management.

How we're different...

Aside from being completely obsessed with innovation, we're also singularly focused on developing great ideas into successful ventures.

We live by the motto that every project, no matter how small, is a shared endeavor with a common goal. That's why everything

we do is geared towards productivity and maximizing the return on our client's investment. We're always pushing the limit to deliver truly

inspired work that serves a purpose and exceeds expectations.

But what makes us truly different and special, are the dedicated people in our team who never settle for good enough!

We're a passionate group of professionals who share in the entrepreneurial spirit of our clients and live by the notion that true success is found
in the success you help others achieve. Which is why our clients are the most important aspect of our business.

Why it matters...

When you're built around the success of your customers it only makes sense to treat their business like your own.

You deserve a partner who takes your goals seriously and one that works just as hard as you do.

That's why we're passionate about what we do and why you should let us help develop your next great idea.

- What You Get With Us -

We're partial to being impartial.

We give you unbiased opinions and straight answers to your questions.

We cut to the chase, get to the point, and provide you with the best information available so that you can make the right decisions for your business.

If it doesn't help you, it doesn't help us.

Let's face it, there is a lot of fluff in the industry and we hate fluff.

Which is why we operate above board, 100% of the time. The solutions we develop have to make sense for our clients because success in any venture

is a shared endeavor.

Trust starts with a common goal!

We've been around the block a couple of hundred times or more, so we've seen a thing or two or three...

In this business experience matters and our professional team has over forty years combined experience in technology, marketing, and business services.

We don't guess, we learn and grow.

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C2 Development Group llc.

2018 All Rights Reserved

Phone: 856-221-2164


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"She is compassionate and understanding and puts your needs above everything else."

I’m PREGNANT! My body needs to be in alignment for the birth of our upcoming bundle of joy! I asked my midwife to recommend a chiropractor that was great dealing with pregnant women before and after birth. I stressed that when it came to chiropractors that previously I didn’t have the “best” experience, and I am very picky and skeptical on finding a new one. However, I knew that I needed to find one.She recommended Dr. Amber Smith at Connect 2 Health and told me that she was great with new moms and babies and would even come to the birthing center after the birth to check out not only me but the baby. I called the next day for an appointment.My first visit was great! Everyone was so nice and sincere! I spoke with Dr. Amber regarding my past experience and my current concerns with my body and the new baby. She addressed all my concerns and we started my “adjustments,” which was desperately needed. My sacrum initially was tilted a little, which could have been an issue for the baby coming down the birth canal and caused more pain than it should have. I went twice a week, and at first I could tell a little difference, but THEN the day came where everything clicked. I could feel my bones aligning the way they were meant to and I felt better overall. Even before I would go to my next appointment, I knew when something was not aligned properly.When I go in for an adjustment, I don’t mention to her where I think my body is not in alignment, she feels my neck, spinal cord, and hips and always pinpoints the exact location that’s “out of whack.” Sometimes, during her exam, I hear her say to herself, “there it is.”Dr. Amber is wonderful! She takes time with me and all her patients and focuses on what your body needs specifically at that time rather than just adjusting everyone the same way every time. She is compassionate and understanding and puts your needs above everything else. Not only does she focus on adjusting your body, but she educates you on the importance of proper alignment as well as what happens when your body is not in alignment and the effect it can have on your health and well-being.My body has changed so much over the last few months. I have more energy and don’t seem as uptight as I was at the beginning of the pregnancy. I can tell such an amazing difference from my first visit. I have no doubt that when the baby arrives, that my body will be in proper alignment for our little one! I intend to continue my visits with Dr. Amber and so will out baby. Even though the baby isn’t here yet (and we don’t know the sex), Dr. Amber has made a prediction regarding the sex. Let’s see if she’s right about this also!

-Jennifer R.


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Using the Cloud: A guide for your business

Mar 15 1:45 PM

In less than a decade, the cloud has evolved from a concept that only techy people understood to something that’s become the norm. The increase in consumer up-take for personal use has also made the cloud and its concepts easier for people to understand at a business level.

It’s no exaggeration to say that cloud computing has revolutionised the way people do business; so much so that 88% of UK organisations have now adopted it in some form.

And this is where the fun begins. As there is an infinite number of ways to implement the cloud for your business. Some businesses go all in, transferring everything to the cloud. Others stick with a hybrid solution; keeping the benefits of some on-site servers and technology.

There’s no right or wrong way to do it; just what’s best for your specific business. It’s why you should always get an experienced, professional IT support company to pull together a technology strategy for you.

We’ve written this educational guide to explain the different options that are open to you. This guide might reinforce that your current set up is spot on. Or it might give you some powerful ideas to explore, to gain greater flexibility and productivity.

Let’s start at the beginning

You’ve probably already got a reasonable idea of what the cloud is all about. But just to be sure, we’ll start by explaining it in simple terms.

Cloud computing is the delivery of IT services like storage, servers and business software over the internet. It’s everywhere in technology, so even if you’re not using the cloud at work you almost certainly will be in other areas of your life. Emails, messaging apps, online banking and much more all work in the cloud, and the opportunities for instant communication are practically endless.

The vast majority of organisations are already using the cloud in some way. For most companies, the two biggest benefits of adopting cloud services are simplicity and cost.

Moving to the cloud can also mean there’s less downtime, not to mention all the productivity boosting benefits that come with being able to work remotely.

Organisations suddenly become more streamlined, more efficient, and more flexible than ever before. In short, using the cloud is great for business.

Of course, there are concerns too. Worries around security (we’ll get to that later), loss of control and the willingness of long-standing staff to adopt a new way of doing things all play a part. And although most people now understand the concept of the cloud, there’s still a lot of confusion around the different offerings and what they mean in practice.

Each type of cloud service and the method of using it comes with different levels of control, flexibility, and management. Understanding the differences between them, as well as knowing a bit about the different strategies used to bring them to life, are essential in the decision-making process.

Different types of cloud computing services

Cloud computing services actually have quite a few different categories, including:

The vast majority of organisations are already using the cloud in some way. For most

  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)
  • Recovery as a Service (RaaS)
  • Functions as a Service (FaaS)

The most basic category, infrastructure as a Service provides all the main building blocks for cloud-based IT, allowing you to rent virtual machines, storage space and servers on a pay-as-you- go basis. The big advantage of renting hardware is that it enables you to scale up and down in line with your business activities, so during busier times you can request more server space.

It’s a great low-cost alternative to having your own servers on-site and paying out for things that might not be needed all year round.

Beneﬁts of IaaS:

  • Reduces capital expenditure
  • Pay only for what you need when you need it
  • Access to enterprise-grade resources and infrastructure
  • Easily scalable

Platform as a Service enables organisations to create, develop and test applications without having to invest in the on-site infrastructure usually needed for development.

As long as an Internet connection is available, team members can access all the software and data they need to keep working wherever they may be. With no in-house infrastructure, it eliminates worries about procurement, maintenance, security patches, resource procurement and other common IT headaches

Beneﬁts of PaaS:

  • Facilitates strong communities and good teamwork
  • No more upgrades
  • Reduces capital expenditure
  • Easy to deploy

Software as a Service is the most common use of the cloud. It provides people with

a complete software product, run and managed remotely by the service provider. Facebook is a great example of SaaS – all people need to think about is pasting updates and liking comments, while Facebook takes care of everything else.

Again, with all security patches and updates taken care of, there’s no need to worry about maintaining the software or managing the required infrastructure.

Beneﬁts of SaaS:

  • Rapid scalability
  • The software is accessible anywhere with an internet connection
  • Eliminates infrastructure issues Customisable
  • Bundled support and maintenance

Functions as a Service is a new concept that allows users to build, run and manage application app functionality.

It’s based around the idea of “serverless architecture” and allows software developers to create and execute codes without having to think about building and maintaining infrastructure. This option isn’t going to be of interest to the average business, but those with a real interest in app creation and management are very excited about its seemingly limitless opportunities.

Beneﬁts of FaaS:

  • Easy to test and deploy apps
  • Only pay for what you need
  • Rapidly scalable

Computers are not infallible, and even with the best policies and software in place, things can still go wrong.

Recovery as a Service helps companies keep their backups, disaster recovery and business continuity solutions all in one place, dramatically reducing the risk of long-term data loss and downtime.

Beneﬁts of RaaS:

  • Prevents loss of critical data
  • Eliminates problems caused by damage to physical infrastructure (in the case of fire, floods etc)
  • Cost effective, fast data recovery
  • Greater flexibility on the types of backup required

Different ways to use the cloud in your business

Diﬀerent organisations operate and use data in diﬀerent ways, which is why a “one size ﬁts all” approach doesn’t work. So, the cloud can be deployed in the following ways:

Public cloud

The organisation’s entire computing infrastructure is located entirely off-site and managed by the computing company providing the service. Because it’s easily accessible, this option is open to any authorised person and provides access to all sorts of information and tools via the web browser.

It’s particularly attractive to companies that:

  • Don’t deal with sensitive information
  • Experience dynamic business growth and/or fluctuating demand
  • Want to keep costs low

Private cloud

The organisation has their own cloud which is completely locked down to anyone outside, with all hosting and infrastructure done internally.

This is the highest level of security and control and is most popular with organisations that:

  • Collect sensitive and highly confidential information
  • Work to specific industry compliance mandates
  • Require dedicated resources Experience stable, foreseeable growth
  • Accept higher, but more predictable costs

So, the biggest cloud question: what about security?

It’s understandable that some business owners and managers still have concerns about the security of cloud computing. Stories about cybercrime have fuelled paranoia, and while it’s true that attacks from hackers and data thieves are at an all-time high, cloud based solutions can be as safe as traditional methods.

It all comes down to organisational approach. The physical location of data doesn’t matter as much as the means of access.

Imagine two houses.

House A is a hilltop cottage equipped with state-of-the-art security cameras and alarms, while the other is a mid-terrace on a busy high street. Forget the toys... the security of each home depends entirely on the habits of the people living in them.

House A’s inhabitants might have all the kit, but they sometimes forget to set the alarms and leave the spare key under the plant pot for the kids. On the other hand, House B is inhabited by a security-conscious family. The doors and windows are always locked, valuables are kept out of sight and they leave the lights on when they’re going to be out in the evening.

Guess whose house is more likely to be burgled?

All the cameras and alarms in the world count for nothing if the owners don’t make them a part of their daily routine, and it’s the same with IT systems. Security starts from within the organisation, so it’s important to make sure that all staff are up to speed on password safety, hacking scams and general data management.

A good IT support company will always make data security a priority. Those who build and manage platforms for businesses typically focus a great deal of time and effort on keeping their customers’ data safe, including round the clock monitoring. Choose the right provider, and you won’t have to worry about security at all – they’ll take care of everything and always be one step ahead of the hackers.

What next?

Decisions about your IT infrastructure and the way you protect your data are some of the most important you have to make. They will have a material effect on the productivity and growth of your business.

As a trusted IT support company, we don’t offer a one size fits all cloud solution. Instead, we put together the right solution for each individual case.

Get in touch for a free IT Health Check to discover whether your IT is operating at peak efficiency with our free in-depth assessment.

Written by

Patrick Cassidy

Managing Director

Return to Insights

How Can We Help Your Business?

We help businesses save time and money by identifying problem areas and unnecessary expenditure, ensuring that your IT systems are more efficient, secure and increase productivity, supporting your business success.


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The Construction and Design Philosophy

of a Modern Motorsailer

A successful modern motorsailer is expected to provide its owner with many advantages. The design should not compromise the sailing experience, nor can one expect less than superior speed and comfort under power.  However these objectives were rarely met until the Northeast was launched.

This design aim, more than accomplished on the Northeast 400, was the result of mature, creative thinking and outstanding yacht-building skills. Design, planning and construction took time. The project was the result of many requests and positive suggestions and overwhelming enthusiasm.

Mark Ellis designed a hull that is fast under sail, especially in a fresh breeze. The hull is also asked to support and deliver the expected speed that a large diesel engine can deliver. This was more than achieved. The sailing performance has received rave reviews. Speed, comport and economy of motion under power have exceeded optimistic predictions.

The hull shape lends itself to an easy motion, as she is fine forward, long on the water and very wide and flat aft. These long, wide, flat sections prevent squatting under power. This provides outstanding speed off the wind and creates stability to carry sail upwind in a fresh breeze. Seven to eight knots plus to windward is not uncommon. The cutaway forefoot allows a quick-turning, responsive hull. She is easy to dock, easy to steer and directionally stable.

The construction required to support the mechanics, systems and extensive use of this design is very important and CR Marine delivers high-quality construction for bluewater use.  Sparkman and Stephens have designed the larger new NE450 to achieve the same objectives.

Northeast 400
Port Side
Northeast 450
NE 400
Resting before the tide
NE 450
NE 400
Doing 9.5 Kts.
Under Construction
NE 400
European tide
NE 400
Show More

I'm a paragraph. Click here to add your own text and edit me. It's easy.

NE 400


text:
You’d never know it was built off-site

Modular moves to new levels of complexity and customization

Special to the Canadian Design and Construction Report

Building off-site in a controlled environment means faster schedules, improved safety, sustainable processes and high quality results. Best of all, when you work with a partner such as NRB Inc., you never have to sacrifice artistic vision or modify design or materials to realize these benefits.

“There’s nothing assembly line about what we do,” says NRB’s vice-president of sales and marketing, Laurie Robert. “Our buildings have a level of customization, sophistication and completion that our clients have come to expect when they say ‘I want an NRB building.’”

Although technically a building manufacturer, NRB understands construction and all of the co-ordination and collaboration needed for a successful project outcome. The company’s skilled trades can complete custom assemblies and finishes with a craftsman’s attention to detail and assemble the pieces seamlessly on the job site.

“We’re a hybrid,” says Robert. “We’re a manufacturer with construction smarts. The product is identical to what you’d get if you built it onsite.”

NRB has coined the phrase ‘build together’ to explain this blend of manufacturing and construction approaches. Using the ‘build together’ methodology, the building is completely assembled at the plant. “We build together so we can have precision fit and finish,” says Robert. “We don’t spend extra time onsite trying to get things to meet. We already know they will.”

Designers, owners and their construction managers are regularly invited to inspect their ‘built together’ building before it ships, whether it’s manufactured at NRB’s facility in Grimsby, Ontario, or New Holland, Pennsylvania. “Clients love seeing their buildings fully assembled,” says NRB president, Bob McNeil. “They can walk up the stairs, stand at a counter and see all the features and finishes installed before the building leaves the plant.”

Build together is a mindset as well as a methodology. “We approach every project as part of the team,” says McNeil. “We work with the owner and architect to establish best practices for the off-site construction approach. Then we do the structural design, build, deliver and assemble the finished building onsite, often working with the general contractor on the site. Projects can be completed 30 to 50 per cent faster than conventional construction. And time is money, no matter who the client is.”

To put the benefits of modular design and a construction mindset to work for your next project, contact Laurie Robert at

[pull quotes]

“We’re always pushing ourselves. We have built things that others didn’t think you could build modular.”

  • Bob McNeil, president, NRB Inc.

“Projects can be completed 30 to 50 per cent faster than conventional construction. And time is money, no matter who the client is.”

– Bob McNeil, president, NRB Inc.

Award-winning results

NRB’s off-site construction projects are regular winners at the annual Modular Building Institute’s awards. “We’re always pushing ourselves,” says McNeil. “We have built things that others didn’t think you could build modular.”

            Dorm addition, Muhlenberg College, Best in Show Award 2014: This dramatic three-storey addition, featuring a grey slate tile roof, copper cupola and brick sourced to match the circa 1820 heritage building, was completed so quickly the school avoided the cost of providing temporary off-campus housing for students.

            Robotic pavilion, York University, First Place Award 2014: This funky, multi-function indoor teaching space and outdoor study environment was designed with student input and can be repurposed as a transit shelter.

            Addition, Brown Public School, First Place Award 2015: This permanent two-storey steel addition features an energy efficient building envelope, hydronic HVAC system and an attractive design that fits perfectly with the sloped walls and windows of the existing building.

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text:
Hamilton County

The Hamilton County office delivers services for these major CAGI programs:

  • Weatherization
  • Housing Choice Voucher Program (Section 8) — this office also provides Section 8 services to Tipton County residents

Clients may apply for assistance for any of these programs through the Hendricks County office, as long as they are a Hendricks County resident (or a Tipton County resident seeking Section 8 assistance).

County Coordinator:  Darrel Wilson

1605 Indianapolis Ave.
Lebanon, IN 46052


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Fruit & Nut Cake

Fruit & Nut Cake

  • 0 Review(s)
  • Write a review

Enjoy the real taste of juicy fruits with the classic combo of nuts all over this mouth-watering Fruit and Nut Cake. Toppings of fresh slices of kiwi, strawberry, blackberry, grapes, orange, pineapple and other fruits with the topping of cream and an overall sprinkle of finely chopped nuts. Rejoice every small & big event from birthday to wedding, Holi to Diwali, Valentine’s Day to friendship day, easter to Christmas day with this delicious cake.

Explore more-

WeightHalf Kg(Min.)
ShapeRound/ Heart/ Square
WeightHalf Kg(Min.)
ShapeRound/ Heart/ Square

  • Candles & Knife Included.

  • The cake stand, cutlery, and accessories utilized in the picture are just for representation purposes. They are not conveyed with the cake.

  • The showing images of products only inductive, the delivered product might differ from the showing images.

Delivery Information:

  • Deliveries take time and planning. Delivery of cake will be on time and as per your recommendation, mid-night cake delivery also available here. The packing of the cake is more important for cake delivery. The design and shape of the cake also maintain in the packing.

  • We take pride in delivering the cakes the way it was baked with proper handling no matter the distance it has to be travel. We have an amazing staff of delivery that takes care of the product with the utmost care. Depending on the delivery details, we deliver the cake without causing any inconvenience.

  • Also please note that the delivery address can’t be changed. As our cakes are perishable, we believe in delivering the order at once. We assure that the product will be delivered with proper care along with the other gifting options that you chose when ordering.

Care Information:

  • When the cake arrives, it is extraordinary to deal with the cakes on the off chance that they are not to be cut right away. Since cream cakes and fondant cakes need a legitimate temperature; it should be put away in the icebox or kept in cooled condition for not getting ruined.

  • Take proper care of the children when placing the cakes. The mischievous kids in the party can ruin the cakes when playing around.

  • To enjoy the freshness and taste of the cake, consume it within 24 hours.

  • So what are you waiting for? Go enjoy your cake!

  • 4.9/5


text:
Workforce Engagement Management Archives - Calabrio
Workforce Engagement Management
Find More Great Content

A Guide to Workforce Engagement Management

As a contact center leader, you’re familiar with the term “workforce optimization” (WFO). After all, it’s an established product category, a topic often discussed and disseminated by industry analysts and other customer experience influencers.

But what you may not know is that WFO is giving way to a new, up-and-coming application, one widely touted as “the next generation of WFO”: workforce engagement management (WEM).

Workforce engagement management augments WFO features with additional, agent-centered offerings—such as Voice-of-the-Employee (VoE) and agent assistance tools—that help organizations elevate and sustain the customer experience. The additional offerings are designed specifically to:

Decrease Agent Attrition

Arm agents with the tools they need to best serve customers

Align customers with the specific agents—based upon the agents’ subject matter expertise, personality profile, etc.

Add soft benefits, such as agent value, agent flexibility, etc.

These advancements help companies more easily, efficiently overcome rising competitive threats, talent shortages and shrinking agent tenures. With the enhanced customer and employee experiences, increased productivity and improved efficiencies WEM delivers to the contact center, it’s clear WEM is here to stay. In fact, Gartner warns those companies that don’t focus on WEM “will struggle to meet customer experience objectives due to the reduced caliber and engagement level of employees prepared to work in their operationally focused environment.

Shifting from WFO to WEM: What Changes?

Here are a few key ways companies can build upon existing WFO strategies to realize the benefits of WEM:

Leverage analytics to shorten employee feedback loop

Traditionally, only flagged contact center interactions and a handful of at-random interactions were reviewed as part of agent evaluations. But evaluating an agent based solely on their worst calls paints an incomplete picture. It also leads to a heavy focus on the weakest agents, leaving stronger agents—those most valuable to the contact center—with little to no feedback on their own opportunities for improvement.

Modern analytics tools support employee engagement by digesting data from all of an agent’s interactions, revealing comprehensive trends that provide more accurate insights into the agent’s strengths and weaknesses. Managers can provide ongoing feedback to every agent—including top performers—to help ensure all contact center agents move forward in their skill development and performance.

In addition, WEM makes timely feedback a reality. Agents crave feedback, and research shows consistent performance reviews increase agent engagement. With WEM, agents see evaluations soon after managers complete them— much sooner than with legacy WFO offerings. By receiving timely feedback, agents feel a greater sense of pride over their daily performance; they also can assume more ownership for their ongoing improvement by proactively reviewing daily performance reports and using this information for effective self-coaching. At the same time, the short, continuous feedback loop enabled by WEM lets managers quickly address concerns before they blossom into customer issues, and drives an ongoing cycle of agent engagement and improvement.

Additionally, WEM analytics can instill a greater sense of purpose in agents. By connecting contact center performance data with other business metrics, agents can instantaneously receive feedback on how their performance directly impacts business outcomes.

Evolve scheduling and at-home agent philosophies

Companies embracing WEM balance employee input against business needs when setting schedules and reviewing paid time off (PTO) requests. Interactive, technology-based scheduling allows agents to view and select their shifts, giving them more control over their work-life balance. Workforce engagement management also leverages company policy to let agents select their PTO and automatically offers alternatives—such as trading shifts or working an alternate schedule—if the request can’t be approved.

A move to WEM also helps companies re-think their at-home agent policies. Until recently, most companies didn’t trust agents to work full shifts when working from home, so many businesses instituted policies banning any kind of at-home agent flexibility. These same companies now find that, deployed against the right strategy, some at-home agent scenarios actually are more productive for both the agent and the business—and the flexibility it allows strengthens the engagement between them.

Involve agents in more business decisions

In addition to allowing agents to have a voice when it comes to shifts they work, companies shifting to WEM solicit feedback from agents on other important topics, to help them feel a greater sense of ownership and pride in their company. For instance, they might allow agents to help determine by which performance metrics they’re measured or request agent input on new business policies under consideration.

Increase operational improvements

Similar to WFO, contact centers focused on WEM rely on analytics to help improve operations. This initiative requires elimination of data silos and an integrated view of every location, channel, agent and interaction. Since WEM can apply advanced analytics to all of an agent’s interactions and vital statistics—from call volume to performance—it reveals efficiencies and operational improvements that enable contact centers to deliver more enhanced customer experiences.

Your contact center agents have never been more important to your business’s success. It’s time to embrace workforce engagement management—Calabrio can help.

Agents can earn badges based on quality scores and schedule adherence. This gamification engages and motivates agents by inspiring competition and reinforcing positive behaviors.

Coaching and mentoring
Agents can track their performance through widget-based dashboards and adjust their performance as needed. Agents can also request mentoring from their peers— boosting both low performers and providing developmental opportunities to high performers.

Evaluation and improvement
Sophisticated, advanced analytics tools—such as multi-channel interaction evaluations, self-evaluations and predictive evaluations—support the evaluation and scoring of agents.

Time management
Dynamic Scheduling—Calabrio’s modern approach to shift-bidding—empowers agents with even greater visibility, flexibility and control of their work schedules and work-life balance.

Intraday Management
Agents have the flexibility to take on overtime or take voluntary time off for unforeseen changes in staffing requirements, all while keeping the needs of the business in mind.

Performance management/metrics and recognition
Enhanced agent scorecard functionality enables managers to customize evaluations to specific agent goals; managers also can connect evaluation scores with agent benchmarking technology.

Voice of the Employee (VoE)
Calabrio reveals VoE insights to enable coaching and training, and allow managers to identify and address issues before they impact engagement or lead to turnover.

Interaction analytics
Calabrio’s comprehensive analytics platform allows you to mine customer interaction data to deliver predictive benchmarking and behavioral insights that can be used to improve employee engagement and retention.

Workforce engagement management is emerging as a powerful new way to elevate and sustain the customer experience. The adoption of WEM benefits the agents in your contact center, the customers interacting with your brand and your bottom line. Calabrio ONE offers entirely unique features that extract the best possible performance from your contact center employees. No matter how complex your offerings or your customer base may be, Calabrio ONE provides your team with access to intelligent tools that enable them to deliver measurably better performance at a lower cost.

More Resources

How Dynamic Availability Helps with Part-Time Agent Scheduling [Video]

7 Call Center Agent Training Nightmares

5 Strategies to Improve Agent Experience in the Call Center

Top 4 Ways to Elevate Agent Engagement in Your Contact Center

Top Workload Stressors for Call Center Agents

4 Ways to Keep Your Contact Center Agents Engaged

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Why Root Canals Retreatment Needed?

Why Root Canals Retreatment Needed? | Endodontist Pasadena, CA

Have you ever had Root Canal Treatment, with the hope that the pain would be gone for good and later find out that the same tooth bothers you a few months or years later? Even when the nerve is removed from the tooth it doesn't heal as anticipated. With proper care, most teeth that have received Root Canals (Endodontic) Treatment can last as long as other natural teeth.

However, the tooth that has received Root Canals Treatment might fail to heal which results in discomfort and pain after successful treatment. This could be a sign that your tooth needs an Endodontic Retreatment in Pasadena. If this is the case, schedule your appointment with our Pasadena Endodontist Dr. Sunyoto for an evaluation.

What is Root Canals Treatment?

A Root Canal is a treatment that is performed to repair and save a damaged or infected tooth. The procedure of Endodontic treatment involves removing the damaged area of the tooth i.e., the pulp, then cleaning and disinfecting it, and later filling and sealing it.

Why Hasn't My Tooth Got Healed?

According to the American Association of Endodontics, many root canals treatment can last a lifetime if they have properly cared. Unfortunately, Endodontic retreatment can be the only option to give your previously treated tooth a second chance if you’re Endodontist diagnoses one of the following circumstances:

  1. Delay in placing a crown on the tooth.
  2. Extra canals in the root of the tooth that were not originally treated.
  3. An infection to tooth decay caused by exposing the tooth to the bacteria.
  4. A crack in the tooth.

What Happens During Endodontic Retreatment?

Our Pasadena Endodontist Dr. Sunyoto explains about the Steps Involved in Root Canals Treatment and will also discuss the retreatment option. The procedure includes reopening your tooth to gain access to root canal filling material. Once the tooth gets open our endodontist will remove the filling material, cleans the canals and carefully examine the inside of your teeth using magnification and illumination. After cleaning the canals, our endodontist will fill and seal the canal by placing a temporary filling in the tooth. Endodontic surgery may require if the canals are narrow and blocked, it involves making an incision to allow the other end of the root to seal. Once the Endodontic Retreatment in Pasadena gets completes, our endodontist places a crown on the tooth to protect and restore it to full function.

Is Retreatment The Best Choice?

It's always best to save your natural teeth; retreated teeth can function well for a lifetime. With the latest technology in Endodontic treatment, our Endodontist in Pasadena Dr. Sunyoto uses new techniques that were not available when you had your first Root Canal procedure.

What is the Alternative to Root Canals Retreatment?

The alternative to Endodontic Retreatment in Pasadena is the extraction of the tooth. This extracted tooth must be replaced with an implant, bridge, or partial denture to restore and prevent adjacent teeth from shifting.

No matter how effective the tooth replacement is, there is nothing as good as your natural teeth. As you've already invested in saving your tooth. Choosing a retreatment option can be a wise move as it provides a healthy natural tooth for many years to come.

If you’re looking for a Root Canals Retreatment in Pasadena contact our Pasadena Endodontist Dr. Sunyoto by calling us at 626-584-1800 and schedule an appointment today.

Cal Dental Group of Pasadena, 1213 N. Lake Ave, Suite 1 Pasadena, CA 91104

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Corporate Wellness

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Genetically informed health and wellness programs.

Today, successful corporate programs require a blend of digital telemedicine solutions, genetic testing, and nutrition and exercise coaching.

Companies are working with physicians and other healthcare professional to incorporate genetic testing with coaching on nutrition and exercise to help employees lose weight and improve their health before serious conditions develop.

This precision component of wellness programs may help make employees more aware of their risk factors and point them to ways to improve their health and lifestyle.

Fill out the form to find out more >

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The Healthcare Challenge

45% of healthcare costs are spent on preventable conditions:

Obesity, diabetes, hypertension & heart disease

- All caused by both genetics and unhealthy behaviors

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1 in 3 people are obese.

40% to 70%

40% - 70% of the risk for obesity is linked to genetics.

39 million lost work days are associated with obesity

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$220 billion spent annually on obesity, medical care and lost productivity

The Science, Your DNA

Your DNA unlocks the information on how your body works at its best. Caligenix analyzes over 75 genetic markers that impact your metabolism, exercise, and energy in the body. Through the examination of these genetic markers, physicians and health professionals are better able able to help patients:

→ Understand metabolism and dietary traits
→ Optimize the effects of physical activity and exercise
→ Enhance the nutritional balance of diet
→ Understand eating behaviors
→ Promote genotype based diet plans

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Callan’s 2019 Investment Management Fee Study Uncovers What Institutional Investors Are Actually Paying

SAN FRANCISCO – December 10, 2019 – Callan, a leading institutional investment consulting firm, announced the release of its 2019 Investment Management Fee Study—its eighth examination in over 30 years. The study provides a detailed analysis of fee levels and trends across multiple asset classes and mandate sizes for active and passive management. The study centers on traditional institutional mandates, providing insight into what institutional investors are actually paying (negotiated fees) versus investment managers’ published fee schedules.

The data was collected and curated using Callan’s proprietary investment manager database, proprietary client performance reporting database, and actual client fee schedules. The study reflects trends on 2018 fees representing over $500 billion in assets under management (AUM) and $1.8 billion in total fees paid. The firm’s fee database includes more than 350 investment firms and over 165 institutional investors.

“Investment management fees have been a dominant issue post-Global Financial Crisis, and the pressure to lower fees on traditional active management has been relentless,” said Ivan “Butch” Cliff, executive vice president and director of research. “Coupled with smaller average mandate sizes and movement toward more private markets investments, traditional active investment manager fees have declined meaningfully.”

  • 98% of total fees paid were to active managers
  • 50% of total fees go to less than 10% of firms
  • 70% of assets are managed actively
  • Pricing power remained strongest among private real estate and non-U.S. equity

New in 2019

Actual vs. Published Fee Analysis: Added published fees for each product subset to the actual fees our clients are paying; this compares published fees of a broad product universe, published fees for products with client mandates, and actual fees for client mandates.

Vintage Analysis: Actual fees by year of hiring date to better measure fee trends over the last 20 years.

Industry Concentration Analysis: Concentration of AUM and actual fees/revenues by investment firm.

New Asset Classes: U.S. mid cap equity, emerging market debt, multi-asset class, REITs.

New Vehicle: In addition to separate accounts, we added collective investment trusts; mutual funds were excluded from analysis.

New Fee Data: In addition to fees given in basis points, we analyzed average mandate sizes and average fees paid in dollars to gain insights into the health of the investment management industry.

Find the study here.


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It’s no secret. You became a real estate investor to make money — to take life by the horns, leaving behind bosses, managers, and other authoritarians.

You dreamed of freedom for yourself and freedom for your family. During the week, you’d be able to work a bit and play a lot. You’d have plenty of time to spend with your kids and plenty of time to spend on your hobbies.

Money wouldn’t be an issue… and neither would time.

But of course, things turned out more difficult than you first anticipated. Lots of people you see on Facebook and maybe even know in person are making hundreds of thousands (or millions) of dollars per year with their real estate businesses.

They post about their most recent deal that just closed and take pictures of their $50,000 checks…

It’s all impressive. It’s all inspiring.

But it’s also kind of frustrating.

Why aren’t you experiencing regular and remarkable success with your real estate business? What gives?

Well, every business has its ups and downs, its ebb and flow… but if you’re consistently not getting the results that you expect in your business, you’re probably making a mistake — the same mistake that most real estate investors are making.

Let me explain.

Find out how Call Porter can help you build a better business (FREE DEMO INSIDE)

You’re not the only one leaving money on the table

Scrolling through your Facebook feed for too long can do a wonderful job of making you feel like the only one in the world whose real estate business isn’t performing like you dreamt it would.

(In fact, that depression onslaught is backed by science)

But of course, that’s not true.

Lots — and I mean lots — of real estate investors are struggling to generate consistent leads and close deals every month. Many of them probably haven’t even made it as far as you.

But you know what?

Those people aren’t posting on Facebook and Twitter about all their failures, which means you’re getting fed a constant stream of statistically skewed information. The winners post about their wins and become influencers. But there’s 1,000 (maybe even 10,000) people for every one winner who are struggling just like you.

(Image Source)

The statistical rate of businesses that succeed in the general entrepreneur environment is enough to prove my point; some studies report a five-year failure rate of 90%.

So… you’re not alone in the struggle.

Having said that, the #1 reason I believe that entrepreneurs — and real estate investors, specifically — leave money on the table and never see their dreams of freedom come to fruition is because their business model is far too rigid.

They refuse to adapt their service to the market’s demands.

Here’s what I mean.

You already have loads of opportunity

Here’s the good news: as an entrepreneur starting a business and dreaming of freedom, you couldn’t have chosen a better industry. Right next to finance and insurance, real estate is at the statistical peak of entrepreneurial success.

In other words, you’ve thrown your eggs in the right basket.

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So don’t get too discouraged by the earlier stats. My point isn’t to make you feel like building your business is impossible; it isn’t. My point is just to explain to you that you aren’t the only entrepreneur struggling — every entrepreneur struggles at some point. And the above graph proves that, even though building a business is always tough, you’re in good hands in the real estate industry.

In fact, you’re in such good hands that there are a ton of different ways to make money in real estate.

You have fix-and-flippers, wholesalers, agents, and 100 other strategies that I don’t have the time to type out right now.

Why are there so many different strategies? Because when it comes to trading real estate, different markets needs different things. One market might have a lot of owners of distressed properties that need to be sold fast for cash while another market has a high demand for single-family rentals.

The problem is, it’s insanely difficult to know what your market needs until you start trying to build a real estate business in that market.

And the #1 reason that startups fail?

No market demand.

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In other words, the #1 reason that startups (or real estate investors) fail is because the product (or service) that they offer isn’t in line with what the market needs.

That might be the single most important lesson you learn along your entrepreneurial journey.

And it applies best to your current real estate investing business.

A flexible REI business means a more profitable business

Look — you can build a real estate investing business that only wholesales houses or only flips single-family homes. I won’t deny it. Lots of people have done it.

But you know what’s far easier to build?

A business that adapts to your market, that meets your prospects where they are with what they need. Maybe you start as a wholesaling business, but then get a call from someone who needs to find an affordable rental, so you fix up some of the distressed properties you have in your market and turn them into rentals, filling that gap.

Or maybe you find that there’s a big desire for vacant land in your area of operation, so you buy and flip a few lots.

The point is, the most successful real estate investors are the ones who never stop learning, who adapt with their market, and who refuse to let a single lead go to waste. They do everything in their power to help the people who dial their number and, by so doing, become far more lucrative and profitable than their less flexible counterparts.

(Image Source)

If you’re consistently turning leads away because they need a service which you don’t offer (yet), then you’re leaving money on the table — lots of money that another savvy real estate investor is going to pick up the moment they get the chance.

So why not spend some extra time getting to know your market, learning what they really need, and adjusting your business to be more flexible and offer multiple services?

It might just make the difference between seeing your dreams of freedom come true… or sitting on the sidelines as other flexible investors scoop up all of your market’s prospects.

Find out how Call Porter can help you build a better business (FREE DEMO INSIDE)