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Frequently Asked Questions

Click on the questions below to get answers to some of the most common questions we receive about WRAP.

Can’t find what you’re looking for? No problem. Use our contact form to reach out, and we’ll be happy to help.

What is WRAP?

WRAP is the Wellness Recovery Action Plan.

WRAP is a self-directed wellness tool anyone can use to get well, stay well, and make their life more the way they want it to be. The evidence-based practice of WRAP is a peer group intervention guided by two specially trained and certified WRAP Co-Facilitators.

The WRAP curriculum and co-facilitation practice was developed by a group of people who had been dealing with difficult feelings and behaviors for many years. They were working together to feel better and get on with their lives. What is now known as WRAP was conceived by this group of peers in Vermont in 1997, led by Mary Ellen Copeland, PhD.

Learn more about WRAP.

Who owns WRAP?

Advocates for Human Potential, Inc. (AHP), owns WRAP and Recovery Books. Human Potential Press (HPP) is the publishing arm of AHP, which publishes, manages, and distributes all WRAP and Recovery Books materials, along with other AHP books, materials, and curricula. AHP acquired WRAP from its founder, Mary Ellen Copeland, PhD, in 2016.

Can anyone use WRAP?

Yes! WRAP is great for anyone who wants to increase their enjoyment in life or create positive changes in the way they feel and achieve wellness despite deep sadness, arthritis, addictions, hearing voices, job loss, diabetes, burnout, and more. WRAP can help in any area of life.

The only prerequisite for using WRAP is that you want to use WRAP—there are no readiness requirements or diagnostic criteria you must meet. You can use WRAP on your own or in a co-facilitated peer group. Many individuals find it useful to participate in a WRAP group online or in person. Learn how to find a WRAP Co-Facilitator. You may also want to join our online community on this website.

Can I copy the WRAP material and share with others?

No. AHP owns the copyrights and inventory for all the WRAP products (intellectual property). We also own this website, the WRAP mobile app, WRAP elearning curricula, and a large email list.

Because AHP owns the copyrights, WRAP materials can’t be copied and shared without written permission from AHP. Take a look at our terms and conditions for more information about copyright permissions. If you still have questions, please contact us.

Is the Copeland Center part of AHP?

No. The Copeland Center and AHP work together a lot, but we are separate organizations. AHP owns, develops, and distributes WRAP materials and books. The Copeland Center is an independent nonprofit organization. The Copeland Center is a strategic partner of AHP and is licensed to provide trainings and certifications based on WRAP.

What is the WRAP App?

It is an app that can be used on an Android or iOS device. The WRAP App walks you through the process of creating your personal WRAP. Use it on your own, with a friend or supporter, or in a WRAP group. The app is designed to work alongside our WRAP books, other materials, and groups to give you a full understanding of what WRAP is and how you can use it in your life. Learn more about the WRAP app and access download links.

Who do I contact if I’m having trouble with the WRAP App?

First check for any new updates to the app. If you are using the latest version and still having problems, contact us for assistance.

What is the WRAP online community?

The WRAP online community is a place to connect with other people who are using WRAP to change their lives.. It’s open to anyone who is interested in enhancing their wellness through WRAP. Visit the community now.

Trained and certified WRAP Co-Facilitators who are part of the online community can also use it to access their digital Co-Facilitator tools and updated Co-Facilitator materials.

Please note: Joining the online community on this website is a separate membership from becoming a member of the Copeland Center, which has many wonderful benefits to support your wellness. Many of us have both membership on this site and membership to the Copeland Center in our wellness toolboxes, and you may want to also!

Do I have to participate in a WRAP group before I can join the online community?

No. The WRAP online community is for everyone! From those just starting out to people who have used WRAP for years, everyone is welcome to join!

How do I join the WRAP online community?

Create a free account in just a few quick steps. Learn more and get started.

How do I find an in-person WRAP Co-Facilitator or group?

Use the WRAP Co-Facilitator Directory, managed by the Copeland Center for Wellness and Recovery, to find Co-Facilitators or Advanced-Level Co-Facilitator near you. You can also find online WRAP groups through the Copeland Center. Learn more.

How do I find an online WRAP group?

Only the Copeland Center is authorized to deliver WRAP Seminar I groups online. Learn more.

Can anyone lead a WRAP group?

No. WRAP groups are co-facilitated by specially trained and certified WRAP Co-Facilitators. These are people who use WRAP in their own lives, have taken a 5-day WRAP Co-Facilitator Training, and maintain their certification by taking a refresher training at least every 2 years. The practice of a peer co-facilitated group model with WRAP was researched through a randomized controlled trial study and recognized as an evidence-based practice for mental health services worldwide.

How do I become a WRAP Co-Facilitator?

The first step to becoming a WRAP Co-Facilitator is learning how to use WRAP in your life. Start by attending “Seminar I: Developing Your Own WRAP.” The next step is to attend a 5-day WRAP Facilitator Training. In this training, participants learn the evidence-based methods for facilitating WRAP groups that lead to positive outcomes, participant empowerment, and lasting changes in people’s lives.

How can I find out if someone is an Advanced Level WRAP Co-Facilitator?

Visit the Find a Co-Facilitator page to learn about Co-Facilitator certification requirements and access the Advanced-Level Co-Facilitator Directory, managed by the Copeland Center for Wellness and Recovery.

Who do I contact if I feel an agency or person isn’t practicing WRAP with good fidelity to the model (e.g., not using trained Co-Facilitators, mandating people complete a WRAP as a condition of release or discharge, etc.)?

If you’re worried about an organization or Facilitator’s fidelity to the WRAP model, or if you have a concern about copyright violations, please contact us. Your concerns will stay private. AHP and the Copeland Center will work together to provide the support needed to resolve any issues.

AHP has updated some WRAP materials. Do I need to add the new copyright information to my materials?

No, but we appreciate that you asked! When AHP updates or revises materials, we add the new copyright information. You don’t need to add the new copyright notice to materials you already own. Any materials you purchase in the future will contain AHP’s copyright information.

Where are WRAP books and materials printed and shipped from?

All materials are printed in and shipped from Massachusetts, USA.

Who do I contact about exploring the translation of materials?

Please contact us with your translation questions and ideas. We would love to know what language(s) you’d find useful and what materials you’d like to see translated.

How do I know what books and/or resources would best meet my needs or the needs of my agency or organization?

The WRAP Bookstore has full descriptions of each book and resource. For more information about resources, contact us

You can also visit the WRAP Can Help section on this site to find ways WRAP can best support your wellness.

What mental health recovery and WRAP resources should people who lead groups, provide care, and make decisions in my agency have in their own work-related library?

We suggest that at the very least they have the following:

Other resources may be important, depending on a person’s specific role and the focus of the agency. All of our books and materials, and detailed descriptions of each, can be found at the WRAP Bookstore.

What materials can I reproduce for workshops and conference presentations?

Certified WRAP Co-Facilitators can use sections 2–3 of the Co-Facilitator Manual in workshops and conference presentations. You don’t need to ask for permission to copy and distribute these materials to participants when co-facilitating a WRAP group; permission is granted in the Co-Facilitator Manual. You also don’t need to change the existing copyright statement. When AHP updates the materials and releases new editions, we include an updated copyright statement.

Who do I contact if I want to use WRAP within other curricula?

Anyone who wants to use WRAP within non-WRAP curricula should first review our terms and conditions. If you still have questions after reviewing this information, please contact us

Can I use WRAP in research projects or program evaluations?

Before using WRAP for projects or evaluations, please review our terms and conditions. If you still have questions after reviewing this information, please contact us

Who do I contact if there’s a typo in a book, manual, or PowerPoint presentation?

If you find a spelling or grammar error in any of the WRAP materials, please contact us with the following:

  1. The name of the material
  2. The page or slide number(s)
  3. A clear description of the location of the error (e.g., third paragraph, second sentence should say “They’re using a wellness tool” instead of “Their using a wellness tool”)
How do I stay up to date with new WRAP materials and practices?

Subscribe to our monthly newsletter, follow us on Facebook and Twitter, and join the WRAP online community!

To stay up to date about best practices in WRAP co-facilitation and training resources, visit the Copeland Center website often, follow it on social media, and subscribe to its newsletter. The Copeland Center also offers individual and organizational memberships that include more resources and information.

Instead of a compact disc, can the slides and handouts be provided on a thumb drive or made available for download online after purchasing?

Yes, for some materials. As we revise Co-Facilitator materials, we are exploring ways to make handouts, slides, and other parts of the manual available electronically so you can download them. You’ll find many of these items in the online community as they become available. In the meantime, if you have a CD but don’t have access to a computer with a CD drive, please contact us for help.

I need help with my order. Who do I contact?

Use the contact us page to reach out. When sending your message, select the option for “Books/Order Support” (selected by default). Be sure there are no typos in your email address or phone number so we can connect with you quickly to solve your problem.

What is the easiest payment method to use when purchasing WRAP books and resources?

The simplest way to order books and resources is a credit card. We accept all major credit cards. Visit the WRAP Bookstore to purchase books, digital products, and other materials.

I would like to purchase books and resources using a check. How would I do that?

Please contact us to place an order with payment by check.

Can I order books for my agency (organization, treatment center, school, etc.) using a purchase order?

You can order books using a purchase order if you’re an organization, treatment center, school, business, etc. located in the United States. We can bill only U.S. agencies, businesses, or organizations that have a current credit application on file. If you don’t have a credit application on file, contact us for assistance.

Once you have a purchase order:

  1. Go to the Shopping Cart page after building your order.
  2. Select “purchase order” in the “select payment type” drop-down box.
  3. Enter your purchase order number on the next page.
  4. After entering your full billing and shipping information and reviewing your order, click the “place order” button.
  5. The next screen will be an order confirmation page.
Can you bill me for my personal order?

Unfortunately we are unable to bill for personal orders. You will need to complete your purchase with a credit or debit card. If this is not an option for you, please contact us to discuss paying by check.

After I order materials, how long will it take for them to be delivered?

We do our best to get your order quickly. Our goal is to ship all orders within 24 hours. Actual time in transit depends on the shipping option selected and shipping destination.

Please plan on at least 2 weeks for delivery within the continental United States if you don’t use expedited shipping. For all international orders and to Alaska, Puerto Rico, or Hawaii, please allow 4 weeks minimum.

For Co-Facilitator Manuals, please allow at least 3 weeks for domestic orders and 6 weeks for international orders.

If there’s going to be a longer delay, we’ll let you know. If you need your order by a specific date, please let us know when you place your order.


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Michael beats himself up over playing early-access Divinity. Dennis continues his no-kill streak playing Deus Ex DLC. Shawn splashes around in ABZU. Dennis is mega-surprised by Super Mega Baseball. Michael and Dennis get muddy playing Battlefield 1. Does Dennis like Gears of War 4 or not? Shawn confirms cyber is hard in Android: Mainframe. Surprise! X-Wing Minis talk.

We’d enjoy your feedback.

Twitter: @playedsomegames

Thanks for listening to the We Played Some Games podcast.

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LCD Controller - VP14

LCD Controller

The VP14 LCD Controller is ideal for applications requiring a small form factor and resolutions up to 1920 x 1200. One input port is standard, and another port can be supported via an optional input mezzanine board.

Standard and custom video formats up to WUXGA

Converts a wide variety of video formats including RS-343 to LVDS, RS-170 to LCD, RGBHV to TTL, and custom video formats

Up to 2 input ports processed simultaneously

Up to (7) video connections on Port 1 support NTSC/PAL (composite and S-Video) and component.  Optional Port 2 can be configured for DisplayPort, SL-DVI (TMDS), HD-SDI, or LVDS

Scaling, Rotating, Windowing, and Area-of-Interest Control

Video area-of-interest control, resizing, rotating, retiming, and reformatting

Single or Dual LVDS up to 165 MPixels/sec

Single or Dual LVDS (up to 165MPixels/sec) at 8 bits/color. Supports parallel video out up to 165 MPixels/sec

Simulated cockpit displays

Configurable video electronics for simulated cockpit displays

Ruggedized tactical displays

LCD controller for ruggedized tactical displays

Embedded applications

With its low-profile design and locking high-density Hirose connectors, the VP7 is ideal for space-constrained displays

Custom display solutions

Perfect for applications that require a configurable lcd controller

Automatic Video Input Mode Detection

Modes define both the electrical form (RGB, DVI, etc) and the timing of a video input. With fully customizable input mode definitions for each video input port, programmable panel power sequences, full control of window size and location within the output area-of-interest, and programmable output timing parameters, you can configure the VP14 for your application.

  • Each video input port can be configured with multiple modes per electrical format (such as VGA, SVGA, XGA, WXGA modes on the RGB interface).
  • When a given electrical format is selected, such as RGB, the VP14 can automatically detect the pre-programmed, prioritized input modes and convert the modes to a desired output mode.

Optimized for Embedded Applications

With its low-profile design and locking high-density Hirose connectors, the VP14 is ideal for space-constrained displays. The remote interface allows easy updates even after the VP14 is installed in your display.

  • Supports most single and dual LVDS panels
  • Supports LDI and SPWG LVDS bit mappings
  • Parallel output for lower resolution and specialty displays

Supports Standard and Custom Video

Port 1 accepts video from one of many possible video inputs, including: an RGB input, a DVI input, or one of five possible NTSC/PAL composite inputs (or one of four possible S-Video inputs, or one of three possible component inputs). This port also supports specialty formats such as RS-343, RS-170, and STANAG. The VP14 can also be programmed to support custom video.

Powerful Configuration Utility

The VP14 is configured via a utility that supports in-the-field firmware, FPGA and parameter (BIOS) updates. The VP14 can be dynamically controlled over RS232, USB, or Ethernet with parameters stored in non-volatile memory to retain desired settings. Commands support a multi-mode approach to define:

  • A prioritized list of all applicable video input modes that can be automatically detected
  • Mode-independent parameters, such as scaled (output) area-of-interest and location within output resolution
  • Synchronization method
  • Sequences for power up, loss of video and video detection

VP14 Configuration Utility Software
VP14 Video Processing Features

Scaling, Windowing, and Area-of-Interest Control

  • Independent horizontal and vertical scaling
  • Programmable input area-of-interest is mapped to user-defined area within the output resolution
  • Optional PIP feature with port 2 mezzanine enabled

Rotate video, flip left to right or top to bottom

The VP14 supports video rotation (in 90 degree increments) for applications with sideways mounted displays, cameras, or other video sources. Video can also be flipped from top to bottom or left to right for specialty applications.

Looking for enhanced capabilities? Check out the VP13

If you require higher resolution, more inputs, or video blending with keying, consider the VP13 LCD Controller

LCD Controller - VP14
Dimensions5.00" x 4.00" x 0.50"
Temperature RangeOperating: 0°C to +70°C
Storage: -40°C to +100°C
Video Inputs
  • RGB (up to WUXGA resolutions @ 60Hz)
  • DVI (up to 165 MHz)
  • NTSC/PAL (composite or S-Video)
  • Component
  • Syncs (Digital Separate, Digital Composite, Analog Composite)
Optional Port 2 Input Mezzanines
  • DisplayPort
  • HD-SDI
  • LVDS
Video Outputs
  • Single or Dual LVDS (up to 165MPixel/sec)
  • Parallel, up to 165 MPixels/sec
  • Independent horizontal and vertical scaling
  • Video Flip (left-right, top-bottom)
  • Optional PIP, Windowing with Port 2
  • Frame Rate Conversion
  • De-Interlace
  • Inverter Interface
Input Power+12 VDC, 6.5 Watts
ControlRS-232, USB, optional Ethernet
J1DF11-06DPUSB Interface
J21 Position JumperInverter Voltage Select
J3DF11-06DPEthernet Interface
J6DF11-10DPRS-232 Interface
J7DF11-08DPLED Interface
J84 Position JumperInverter Power Select
J94 Position JumperUUT Power Select
J10DF11-18DPInverter Interface
J12DF11-16DPAux I/O
J13DF11-22DPPower Input
J152 Position JumperParallel Voltage Select
J17DF11-10DPPort 1 - VGA Video Input
J18DF11-16DPDiscrete I/O
J21DF11-10DPParallel Video Control Output
J22DF11-32DPParallel Video Data Output
J24DF11-14DPPort 1 - Component / Composite Input
J25DF11-12DPPort 1 - TMDS Video Input
J26CLE-110-01-G-DV-APort 2 Mezzanine
J27CLE-120-01-G-DV-APort 2 Mezzanine
J32DF11-14DPLVDS Video Out 1
J33DF11-14DPLVDS Video Out 2
J34DF11-04DPPort1 - TMDS EDID
J36DF11-08DPAnalog to Digital Converter Inputs

Ordering Information

The VP14 includes:

  • VP14 LCD Controller Board
  • Configuration Utility Software

Optional Mezzanines and Adapters (ordered separately)

Board NumberBoard TypeDescription
110681Input MezzanineDisplayPort Input
110683Input MezzanineHD-SDI Input
110684Input MezzanineLVDS Input
110726Input MezzanineDVI Single Link (TMDS)
110733Input MezzanineTMDS/VGA/Video
110761Input AdapterDisplayPort to DVI Paddleboard
110729Power BoardDC Power Board
110664LED Backlight DriverLED Backlight Driver Board
110459Output AdapterParallel Video to DVI Converter
110732Output MezzanineeDP Output
110754Output AdapterLVDS to DVI Output Adapter
109595Frame GrabberDVI Frame Grabber

Optional Ethernet is available via cable assembly with built-in Ethernet port.
If you can’t find what you are looking for, contact us for info on standard and custom LCD controller options and configurations.

Want to find out more?

If you are interested in more information, send us an inquiry.


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Prince Edward Theatre

Aladdin casting rumours

Jade Ewen and Dean John-Wilson rumoured to be playing Princess Jasmine and Aladdin

Stars come out for Miss Saigon 25th Anniversay

A wealth of West End stars came out last night for the 25th anniversary gala of Miss Saigon, including original cast members Lea Salonga and Jonathan Price.

Miss Saigon London cast recording

Cameron Mackintosh announces 2014 London cast recording of Miss Saigon, now available to pre-order

Videos: Miss Saigon – auditions and casting

In the spirit of the landmark TV documentary “The Heat Is On: The Making of Miss Saigon”, the producers have released a number of videos behind the scenes of the new production of Miss Saigon, coming to the Prince Edward Theatre.

Jersey Boys 5th Birthday, New Cast, Extended Booking Period

The smash hit musical JERSEY BOYS reaches a very special landmark next month, when it will be celebrating its fifth London birthday at the Prince Edward Theatre on Tuesday 26 March, having opened in London in 2008. JERSEY BOYS has now been seen by over 4 million people worldwide and is firmly established as one of the West End’s longest running and most popular shows.

“Jersey Boys” Celebrates Summer With New Sunday Performances Times From Sunday 5 June At The Prince Edward Theatre

To celebrate summer, Sunday performances of the international multi award-winning hit musical JERSEY BOYS at the Prince Edward Theatre will start at the later time of 5.00pm from Sunday 5 June, for 13 weeks through to 28 August. Tuesday-Saturday performances will continue at 7.30pm, with Tuesday and Saturday matinees at 3.00pm. Sunday performances will revert to 3.00pm on Sunday 4 September.

Jersey Boys

Jersey Boys at the Prince Edward Theatre

Playing at the Prince Edward Theatre until 9 March 2014. Jersey Boys is the smash-hit Broadway musicals following the rags-to-riches tale of Frankie Valli and the Four Seasons.

Birthday Billy, Priscilla and Boys

Billy Elliot, Priscilla Queen of The Desert and Jersey Boys will all celebrate their birthdays this month.

Jersey Boys joins Sunday shows

Jersey Boys has joined a number of other high-profile West End shows in running performances on a Sunday.

Jersey Boys – Save 25%

Save 25% on tickets to see the 2009 Olivier award winner for Best New Musical

Scroll to Top

Great Offers on London Theatre

Sign-up for the latest show news & offers


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Fire Service on agenda at public meeting of Cabinet

Release date: 14 December 2020

West Sussex County Council’s Cabinet will meet on Tuesday 15 December from 10.30am.

The Cabinet will meet virtually to discuss a range of issues including:

  • A recommendation that the Fire and Rescue Service Independent Advisory Panel be closed in light of progress that has been made
  • Exceptional pressures facing the County Council as a result of COVID-19 and other pressures
  • The Quarterly Performance Monitor and Quarterly Capital Programme.

You can find the full meeting agenda here:

You can watch the meeting live online here:

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  • West Sussex County Council will only use this email address to respond to any issues raised.

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Black Friday 2021 UK: the date, deals and what to expect from this year's sales

Black Friday 2021 deals sales
(Image credit: Future)

The Black Friday date follows a predictable pattern, falling on the Friday before Thanksgiving, but the nature of the Black Friday sales aren't quite so set in stone, and 2021 may not deliver quite what we've come to expect.

The last 12 months have seen unprecedented growth in people shopping online, with worldwide e-commerce sales tipped to hit almost £3.6m in 2021, up 46% since 2019. Will this mean an even bigger jackpot for online retailers this Black Friday? It's not so simple.

Firstly, with more people shopping online throughout the year there's no longer the same desire, from consumers or retailers, to focus all the shopping in a short period of trading around Thanksgiving and in the run-up to Christmas. Instead we've seen more sales throughout the year, from Amazon Prime Day to more traditional retailer sales and discounts targeting new online shoppers stuck at home and, in some cases, with money to spend that hasn't this year been spent on holidays or entertainment.

There's also the matter of supply chain issues and the global chip shortage, where a combination of COVID-19, trade wars and natural disasters have taken their toll on availability. This has meant fewer existing products in shops and, as confirmed by industry sources, fewer new products launched. Neither of which bodes well for Black Friday deals.

Nevertheless, if Prime Day is anything to go by, we'd expect big-name retailers such as Amazon to do their level best to ensure Black Friday 2021 lives up to expectation. After all, according to Adobe Analytics data, Black Friday last year saw consumers spending £6.5 billion, an increase of 21.6% over the previous year, so there's plenty to play for.

When is Black Friday 2021?

The Black Friday 2021 date is Friday 26th November.
Cyber Monday 2021 will be Monday 29th November.

Black Friday always takes place on the Friday after Thanksgiving, which means this year it will fall on Friday 26th November. Most retailers will want to make the most of what will typically be the busiest 24 hours of the event, meaning we can expect deals going live at midnight and running until the end of the day.

Of course, you can rest assured that Black Friday won't be simply one day of deals – those days are long gone. Instead, expect at least a week of build-up, maybe longer, from many retailers. And of course, the Black Friday sales continue through to Cyber Monday, which is always the Monday after Black Friday.

What is Black Friday?

What is Black Friday?

Black Friday began on the other side of the Atlantic but in recent years has very much become a worldwide and UK shopping phenomena. It's regarded (and backed up by stats) as the busiest shopping day of the year – both online and in-store – and officially kicks off the holiday season.

Why is it called Black Friday? The date was traditionally the start of the Christmas shopping season, when retailers hoped to move out of the "red" (loss) and in to the "black" (profit), hence Black Friday.

What about Cyber Monday?

Cyber Monday 2021 will be Monday 29th November.

The term 'Cyber Monday', meanwhile, was coined by Scott Silverman and the National Retail Federation's Ellen Davis in a bid to encourage people to take their shopping online during the Black Friday event. That was back in 2005, when people needed such encouragement! It's always the Monday after Black Friday.

Where to get the best Black Friday deals?

The dominant names on the high street, such as Argos, Currys and John Lewis, will no doubt want to go big on PS5 and Xbox Series X console bundles ahead of Christmas, while the Sony WF-1000XM4 and WH-1000XM4 (and XM3) are likely to be some of the biggest headphone sellers.

We won't forget the hi-fi and home cinema kit, so will be on the look out for deals on B&W and KEF speakers, not to mention 4K and portable projectors, AVRs, turntables and more.

We're confident the specialist AV retailers such as Richer Sounds and Sevenoaks will deliver some hi-fi and home cinema bargains – last year's What Hi-Fi? Award-winners are a good place to start when it comes to finding a price reduction.

The likes of Amazon, Argos, eBay, Currys and will be competing in the bun fight to offer the lowest prices on audio and video too – which is only good news for the consumer.

How long will Black Friday last?

Well, Black Friday is 24 hours. And Cyber Monday is 24 hours. But like Amazon Prime Day and the January sales, these events always have preliminary and aftermath offers.

For one, deals will run during the weekend sandwiched in the middle of the two days. And in the days and weeks building up to them, there will be plenty of 'pre-Black Friday' savings serenading the sites.

Are the Black Friday deals any good?

After the initial few years of excitement around Black Friday in the UK, we naturally moved to the apathy stage, as people began to question whether the offers were genuinely good deals. And it remains up for debate.

For example, it's not unusual to see discounted products rise in price in the summer months ahead of a "price cut" come Black Friday; naturally this means you're essentially just getting the original discounted price from earlier in the year. That said, there are always genuine deals to be had – it's just finding them amongst the onslaught of offers.

Luckily that's where our service will come in; we'll handpick the best TV, audio and AV deals across retailers to find the ones that are really worth your hard-earned cash.

We'd suggest having a rough idea of what you want in mind – whether that be noise-cancelling wireless headphones under £200, a discounted 55-inch 4K OLED TV or a bargain record player – but restricting yourself only to specific models will reduce your chance of being lucky in the Black Friday and Cyber Monday sales. Pick the features you fancy, then see what ticks your boxes and has the best Black Friday discount.

What Black Friday deals can you expect?

LG OLED TVs, JBL Bluetooth speakers, Sony wireless earbuds and Bose headphones, Alexa and Echo devices, Apple AirPods... You get the drill. Some of the most popular products of the year are almost guaranteed be on offer at pretty much every electronics retailer during the Black Friday sales.

Previous big-sellers over Black Friday also include the Sonos One and Beam, Sony WH-1000XM3, Amazon Echo and Fire products, Bose wireless earbuds and noise-cancelling headphones, UE speakers, Naim Mu-so products, Denon AV receivers, OLED TVs and plenty more. And if you're a vinyl lover, you can choose from some special edition releases as part of the Record Store Day Black Friday sale.

Take a look at last year's best Black Friday UK deals below – you can even see how the prices compare a few months later...

Last year's best Black Friday deals

Last year's best Black Friday deals

Sony Walkman NW-A55L

Sony Walkman NW-A55L £180 £129.99 at Amazon (save £50)
Save on this class-leading hi-res music player from Sony, part of an Award-winning stable in portable audio electronics.

Sonos Beam £399 £299 at Sonos (save £100)
This discount applies to both black and white finishes of the Beam, so you can match it to your decor.

Cambridge Audio Melomania 1 £100 £79.95
Detailed and insightful sound, reliable Bluetooth, long battery life, two What Hi-Fi? Awards and now, an extra £20 off. These are great wireless earbuds now available at an even greater price for Black Friday.

Sony WF-1000XM3

Sony WF-1000XM3 £230 £149 at Amazon (save £71)
A new benchmark for true wireless earbuds, the Sony WF-1000XM3 combine effective active noise-cancelling with great sound and they're now down to their lowest ever price thanks to this Black Friday deal.

Apple iPad Pro

Apple iPad Pro 2020 11-inch from £769 £707 at Amazon
The 2020 iPad Pro boasts Apple's fast A12Z Bionic processor, so it's ideal for creative types, gaming and video streaming. You can save over £60 on 128GB, 256GB, 512GB and 1TB wifi models at Amazon – they all come with a year's free Apple TV+, too! A fantastic Black Friday deal.

Tidal music streaming 4 months from £0.99
We love Tidal so much, we gave the streaming subscription our 2020 What Hi-Fi? Product of the Year Award – and that was at its original monthly price. Now just £0.99 for four months thanks to this Black Friday offer.

Bose Soundsport Free £180 £129 at John Lewis (save £51)
Essentially a true wireless version of Bose's superlative SoundSport in-ears, these buds are sweat- and water-proof, have a 15-hour battery life, and a sound that is nothing short of marvellous for a pair of sports earbuds at this price.

Samsung QE55Q80T

Samsung QE55Q80T QLED TV £1599 £899 at Hughes
This brand new model for 2020 has already dropped in price by £700 with the help of Black Friday! It's one step down from Samsung's flagship 4K TV and represented an excellent mid-range choice at launch. It's great value and arguably the best TV you can buy for under £1000, particularly if you're a gamer.

Sonos Move £399 £299 at Sonos (save £100)
Sonos' Bluetooth speaker is also discounted by £100. It's the most versatile speaker Sonos has ever made, and offers an open, large-scale sound. The obligatory multi-room capabilities come as standard, and the charging base is very swish indeed. A great buy, especially with this discount.

Sonos One smart speaker £199 £159 at Sevenoaks (save £40)
A typically excellent Sonos speaker with voice control, the Sonos One is a stone cold five-star wireless speaker – and now it's even better value, thanks to the Sonos sale. Hurry though, today is your last chance to get one. Sold out at Sonos it's still on sale at Sevenoaks.

Amazon Echo Dot (3rd Gen) £49.99 £18.99 (save £21)
It's small enough to easily move between rooms, and the unobtrusive design will suit any decor. The sound isn't half bad for the size, either. No wonder Amazon's little hockey puck-shaped smart speaker is its best-selling Echo device. A Black Friday bargain!

Roku Streambar streaming soundbar £130 £98
Staying true to its streaming heritage, Roku's soundbar is a one-box solution that's designed to be plugged into your TV's HDMI port with minimal fuss – only this one has sound at its core with its soundbar form.

Apple AirPods Pro £249 £195 at Laptops Direct (save £54)
Knock a big chunk – almost £60 – off the cost of Apple's noise-cancelling wireless buds with this deal. The AirPods Pro are a joy to use (especially with iOS devices) and sound great to boot.

New Echo Dot + 6 months Amazon Music Unlimited £109.93 £28.99 at Amazon
The new spherical Echo Dot (4th-gen) is a great way to affordably start or expand your voice-controlled home. Not only is it 42% off, you also get six months free of Amazon's streaming service (normally £10 per month).

AKG Y500 Wireless headphones £129 £89 at Selfridges
Juggling good sound quality, clever features, durable build quality and attractive design in equal measure is no mean feat, but AKG pulls it off while making it look easy". A great Black Friday deal on a five-star set of wireless AKG on-ears.

Samsung UE43TU7100

Samsung UE43TU7100 43-inch 4K TV £479 £299 at John Lewis
This is more or less Samsung's cheapest 4K model for 2020, and it's a great TV for the money, too. it does a remarkably good job in terms of picture and sound, and boasts the best, most-app packed operating system in the business. As long as you can live with only two HDMIs, there’s little reason not to buy at this cheap price.

Bose QuietComfort Earbuds £250 £239 at Sonic Direct (save £11)
The fantastic, five-star true wireless earbuds combine brilliant noise-cancelling tech with natural, dynamic sound. They're worthy challengers to the AirPods Pro and even a discount as modest as £11 is welcome.

Sky: 50% off Sky TV packages and Sky Mobile plans
Sky has kicked off its Black Friday deals early with half-price Sky TV and Sky Mobile packages. Log into your account to see the best deals available to you.

Q Acoustics 3010i standmounts: £199 £179 at Amazon
"Exemplary budget bookshelf speakers for smaller living spaces", as we concluded in our five-star review. The 3010i are among the most engaging of their kind at this level. So even a discount as modest as £20 is most welcome.

Bowers & Wilkins PI4 noise-cancelling wireless in-ears £270 £100 (save £170)
A wireless neckband design boasting noise-cancelling, app support, Bluetooth 5.0 aptX, 12 hours on a single charge and USB-C quick charge for 3 hours of juice from a swift 15 minute charge. And look at the price! Quick!

Philips PH805 wireless ANC headphones £160 £99 at Currys
The Philips PH805s do a sterling job of bringing the looks, build and specs of a premium pair of noise-cancellers down to a lower price, and while their relative lack of dynamism and slightly sub-par noise-cancellation make them less than perfect, they are a bargain at this price!

Technics EAH-AZ70WE-K £240 £149.99 at Amazon (save £90)
Technics' first pair of wireless earbuds has a serious price cut for Black Friday. They produce a solid, punchy sound, are comfy to wear and the noise-cancelling does a solid job too. Be quick and you can save £90 off the Silver finish.

What Hi-Fi?

What Hi-Fi?, founded in 1976, is the world's leading independent guide to buying and owning hi-fi and home entertainment products. Our comprehensive tests help you buy the very best for your money, with our advice sections giving you step-by-step information on how to get even more from your music and movies. Everything is tested by our dedicated team of in-house reviewers in our custom-built test rooms in London and Bath. Our coveted five-star rating and Awards are recognised all over the world as the ultimate seal of approval, so you can buy with absolute confidence.

Read more about how we test


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Bugsy Malone

Slapstick musical comedy is on its way to the High School of Dundee!

A healthy dose of fantastically entertaining fun will arrive on the stage of Trinity Hall when the Form 2 production of Bugsy Malone opens on 29 October.

It’s 1929 and New York City is divided by gang warfare as two groups of half-witted hoodlums fight to take over the Big Apple!

Can Bugsy Malone help Fat Sam in his efforts to take down Dandy Dan and his gang? Come and find out!

This spectacular spoof of old gangster movies will run for four nights only, from 29 October to 1 November, with tickets available from the School Library soon.

A Form 2 slapstick musical comedy that’s fun-filled and full of custard pies. What’s not to love?!

Well done to F6 pupils Alasdair Richmond, Anjini Snape and Ben Kidd on designing the eye-catching promotional artwork!
Trinity Hall
The High School of Dundee, Euclid Crescent
Dundee, DD1 1HU

Starting At: 29 October
Ending At: 1 November

For more information, visit the website

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New York city in winter

5 Must Take Clothing Items On A Winter Vacation To NY

New York skyline from Central ParkIf you're planning on taking a first-time trip to New York this winter, it is likely you'll be unsure exactly what to wear. How cold will it be? What's the best clothing to take for this trip without over-packing? What can you wear that's fashionable? How much should you pack?

Firstly, DON'T worry too much about what's fashionable and what isn't. When you get there, you won't care about how you look as everyone will be dressed as oddly as you, and you'll all be much more focused on keeping warm and questioning why you didn't bring those extra unattractive long-sleeved shirts.

The list of my five must-haves to take are as follows:

It is cold in New York in the winter, maybe even colder than where you are originally from, so taking plenty of cardigans and jumpers is a must. It is strongly advised to focus purely on the comfort and warmth of what you're wearing, meaning that also taking a decent amount of shirts is needed to build the important layers. I'm sure you have many pairs of jeans, but they aren't going to keep you very warm. If you must take them, use corduroy jeans as they are warmer than normal ones, or take woolen items such as a pair of good tracksuit bottoms. A few pairs of leggings may also be useful, providing they are thick and warm. Women, if you want to wear skirts or dresses, it is recommended that you take a few pairs of very thick tights to keep yourself warm as well as ensuring you have many layers underneath and on top of your outfit.

Many people may turn their nose up at this suggestion, but taking long underwear such as long johns is a very useful technique for keeping warm. As well as having a high comfort factor, these will keep your luggage light as well as offering warmth under all clothing. When it comes to socks, make sure you have plenty of those with you, preferably thick, warm ones as you'll probably need to wear two or three pairs at a time to stop you feeling cold.

With coats, it is probably best to take at least two, maybe even three to prepare for both mild and severe cold weather. If you're going to take a short one, make sure it's very warm, and that you also take a long one to keep your lower body protected when the cold wind begins. It may be more to pack, but you'll be thankful for it during the snowstorms.

A raincoat is also a must take, so if you don't have one of those, make sure at least one of your coats is waterproof. You could take an umbrella with you also, but avoid taking those ‘fit in your handbag' ones, as they aren't going to be overly useful if a strong wind occurs. Make sure you take a proper sized, strong umbrella to shield you from any wind, rain, snow and hail that may occur.

Generally, a New York winter includes snow or at least harsh winds, so be sure to take a pair of snow boots and maybe wellingtons as well as those all-important warm shoes. Make sure all these shoes are also comfortable to wear, especially if you plan on doing a lot of walking. Do NOT make the mistake of packing heels or any other open toe shoes as they add no warmth or support in cold conditions, and you will soon regret this choice. Try to avoid the use of leather shoes as in the snow and storm they are likely to be ruined. To sum it up, warm, closed toe shoes are good. Open toe flimsy shoes are not.

While on the subject of shoes, it might be a good idea to take along some plasters, as with the walking you'll find yourself doing when venturing around the city, you may find yourself gaining one or two unpleasant blisters.

Even in cold weather sunglasses are a good idea, especially if you expect it to snow. The sun can be very bright, especially when it reflects off the snow. Snow and aggressive winds can cause the eyes to become sore as they are sensitive, so take a pair of these along just in case. They don't take up much room in your luggage and chances are you'll be happy to have them if any of these problems arise. The option of snow-goggles can be useful, depending on whether you can stand wearing them for long periods of time and whether you know that the weather will be THAT bad. Generally, sunglasses should be enough protection for a little wind and snow here and there. If you think the winter season will turn out excessively cold and frosty, it might be an idea to include them in your luggage.

Winter Accessories:

Gloves/mittens, scarves and hats. Obviously, these may seem like something anyone would take on a winter holiday, and that mentioning them is unnecessary, but if you come from a place where the climates are warm during every season, these simple things are likely to slip your mind. Make sure you take a few thick scarves with you and one or two pairs of gloves or mittens. Obviously, finger-less gloves are easier to use when performing day-to-day activities outside, but it would be wise to take a normal, thick pair of gloves or mittens as well/instead of, as you never know how cold it will get. Woolen hats and/or earmuffs are good for keeping your head and ears warm and protected from harsh winds.

Most of this may seem like over-packing to the average person, but if you haven't experienced New York's cold weather before, then it's likely you won't understand how necessary these items are until you get there and experience it. Following these tips should ensure you are both warm and comfortable during your winter stay, no matter how severe or mild it is.

Guest post written by Julie Fernandez, a passionate blogger from London. As she is fascinated about travel, she loves to write articles on it.


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This is a Past Event and has been archived.

Click Here for Current Events in this Area.

Albury Park - Open Garden for NGS

14 acre pleasure grounds laid out in 1670s by John Evelyn for Henry Howard, later 6th Duke of Norfolk. ¼m terraces, fine collection of trees, lake and river.
Sun 21 Mar (2-5). Pre-booking essential, please visit for information & booking. Sun 3 Oct (2-5). Home-made teas. Admission £5, Children free. Times:14:00 to 17:00. Open for charity.
Albury Park, Albury, Surrey GU5 9BH
Sun 3 Oct 2021
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Sporting celebrity for national launch in Shrewsbury …

QSI AwardsFormer England cricketer Mark Ramprakash will be guest of honour at a glitzy launch event being held in Shrewsbury this evening (WEDNESDAY).

Besides an outstanding cricketing career, Mark also won television’s Strictly Come Dancing in 2006, netting over 12 million votes with dancing partner Karen Harding, and will attend the official launch of White 7 UK Ltd, being staged at Rybrook BMW at Battlefield in Shrewsbury.

White 7, in conjunction with the British Chauffeurs Guild, is launching its new national company following the success of their Shropshire-based special wedding, corporate and social occasion chauffeured vehicle services.

The invitation-only event will feature global Asian media mogul Rajan Singh, who has joined forces with the company and will interview Mark about life in sport and latterly as a renowned celebrity.
White 7’s joint managing directors Alan Bowyer and Anthony Randall were VIP guests of Rajan Singh at the recent first ever Asian Television Awards in London where they met Mark and secured his services for the Shrewsbury event.

Anthony Randall commented: “This is an extremely important event for White 7 which highlights the on-going success and expansion of the business, rewarding the many people who have supported us so far, therefore we are absolutely delighted to have attracted the calibre of guests and speakers such as Mark and Rajan for what promises to be a sparkling occasion.”

PICTURED: Mark Ramprakash with Alan Bowyer (LEFT) and Anthony Randall.


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Sunscreen Myrtle

or make 4 interest-free payments of $4.43 AUD fortnightly with More info

A versatile natural sunscreen that is readily absorbed and protects skin from sun damage while hydrating and retaining moisture. Activated by body heat when contact is made with skin. Spread up and down for the desired consistency, apply with your hand evenly. Suitable for children and babies. Re-apply as and when needed.

A dry texture of skin will indicate that reapplication is necessary. For a natural sun tan try our Soothe Myrtle Balm.

The botanicals used in this sunscreen have their natural SPF. Use as and when needed.

Black Cumin Seed Oil (Nigella sativa), Hemp (Cannabis sativa), Sesame Seed (Sesmum indicum), Comfrey (Symphytum officinale) and Pomegranate (Punica granatum) Oils, Candelilla Wax, Zinc Oxide, Frankincense (Boswellia serrata), Myrrh (Commiphora myrrha), Lemon Myrtle (Backhousia citriodora) Essential Oils.

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10 Most Useful Google Chrome Shortcut Keys- A Keyboard Tricks-And-Treats

10 most useful google chrome shortcut keys

You know, a computer shortcut keys can do boggling wonders if you know how to use them. Did you ever observe computer nerds using a mouse? No, rarely they use it. Ask a nerd about any shortcut keys, and without a second thought, they will give you instant answers.

A person who knows about computers and gizmos may be called as a Technical Aficionado, but a person who has a clear and depth of understanding about it called an Alpha Geek.

A keyboard Tricks-and-Treats for users

Want to be productive in using the shortcut keys for chrome? Because it’s The Google and its for the people, of course. They are the Einsteins in making everything possible. Let’s delve the precious shortcut keys for the productive use of Google Chrome.

10 Most Useful Google Chrome Shortcut Keys

1. A new window in ‘Incognito Mode’

Ctrl+T opens a new window on Google Chrome, where you can browse history be seen, cookies, etc. Incognito mode is in contrast to it. If you do not want a user to see what you browse, cookies, IP address, login details and more this window comes handy.

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Shortcut key:

  • For windows- Ctrl + Shift + N
  • For Mac- ⌘ + Shift + N

2. Close the ‘Current tab.’

Clicking that little X will close the tab, but without lifting your hand can close the current tab you are working. Here’s the shortcut

Shortcut key:

  • For windows- Ctrl + W
  • For Mac- ⌘ + W

3. ‘Reopen’ the last closed tab

Oops! moment, when you accidentally close the working tab or tabs and again searching for the link. With the keys, you can open the closed tab and even other series of tabs you closed.

Shortcut key:

  • For windows- Ctrl+Shift+T
  • For Mac- ⌘ + Shift + T

4. Jump to the ‘Next and Previous open’ tabs

This is a handy shortcut key when a user has a habit of using multiple tabs for browsing.

Shortcut key:

  • For windows- Ctrl + PgUp (jump to previous tab) or Ctrl + Dn (jump to next tab)
  • For Mac- ⌘ + Option + Left Arrow ( jump to previous tab) or ⌘ + Option + Right Arrow (jump to next tab)

5. Jump to ‘Specific Tabs’

If you open more tabs and want to go to the specific tab instead of clicking with a mouse, the below shortcut key comes handy.

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Shortcut key:

  • For windows- Ctrl + 1 through Ctrl + 8 and last tab Ctrl + 9
  • For Mac- ⌘ + 1 through ⌘ + 8 and last tab ⌘ + 9

6. Jump to the ‘Address bar’ without a mouse

Instead of taking your hands and using a mouse to click on the address bar, you can use the below shortcut for directly jumping to the bar.

Shortcut key:

  • For windows- Ctrl + L or Alt + D or F6
  • For Mac- ⌘ + L

7. Open of a ‘website’ in the current tab

Generally, we give a website name on the search bar and then clicks on the link of the website on the index page. Instead of this, a user can use a shortcut for the opening of a site in the current tab where automatically adds www. and .com to it.

Shortcut key:

  • For windows- Type a site name + Ctrl + Enter
  • For Mac- Type a site name + Ctrl + Enter

8. ‘Remove Predictions’ from your address bar

When we type any term automatically search bar shows with similar words or previous searches if you do not want them to be shown on the predictions drop down. Just use…

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Shortcut key:

  • For windows- Down arrow to highlight + Shift + Delete
  • For Mac- Down arrow to highlight + Shift + Fn + Delete

9. To ‘Minimize and Maximize’ current window

The current window will be generally clicked on that small ‘-’ button and ‘🗕’ button to maximize. Instead, a user can use keys without using a mouse.

Shortcut key:

  • For windows- Alt + Space + N (minimize current window) and Alt + Space + X (maximize current window)
  • For Mac- ⌘ + M

10. Log in as a ‘Guest browser’ or a ‘different user’

The shortcut key even helps you to log in as a guest browser with a simple key.

Shortcut key:

  • For windows- Ctrl + Shift + M
  • For Mac- ⌘ + Shift + M

A Mouse only trick

If you want to open a tab in a new window, drag the tab out of the tab strip. Pretty simple!

Hope you enjoy these little tricks-and-treats by us.

Do share and drop any unknown shortcut keys in the comment section.


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DOSarrest provides fully managed cloud based security solutions for websites and network infrastructure.

Detection Rating: 246 out of 21,366

Market Share: 0.041%

Alias: Dosarrest Internet Security LTD

Technology Profile

Summary of technologies used by websites hosted on DOSarrest

Showing rows 1 - 10 | ~5,990 websites

RankTechnologyTotal DomainsPercentCategory
1Nginx5,21687.08%Web Server
2PHP3515.860%Programming Language
3OpenResty2494.157%Web Server
4Apache1803.005%Web Server
5Windows Server1742.905%Operating System
6IIS1732.888%Web Server
7Microsoft ASP.NET1712.855%Web Framework
9WordPress1332.220%Blog, CMS
10Node.js691.152%Programming Language
Save, download, and filter the full technology report for DOSarrest

Market Share By Site Popularity

With a 0.02 increase since 2021-05-02, the detection rating for DOSarrest has improved the most amongst Very Popular Sites.

Alexa RankWebsitesMarket ShareMarket Share Change
Most Popular Sites < 1,00010.100%0%
Very Popular Sites < 10,000100.100% 25%
Popular Sites < 100,000480.048% 4.35%
Less Popular Sites < 1,000,0002070.021%0%
All Sites5,9900.041% 2.5%

Market Share History

This chart shows the history of detected websites using DOSarrest.
In the last 6 months, market share has increased 2.50% from 0.040% to 0.041%


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MBA Program

Fostering Thoughtful Leaders in the WHU MBA Program

Daniel Weninger sheds light on the transformative power of an MBA.

Alumnus, lecturer, and coach in the WHU MBA Program, Daniel Weninger, a trained protestant theologian, discovered his passion for helping others grow while working with young people in the non-profit sector. With an organization regularly lacking resources, he found that he had a keen interest in managing and organizing people while campaigning to raise funds. This leads to several entrepreneurial projects and eventually his own business, exporting consumer goods from Europe to customers in South America. “I found that I enjoyed many aspects of business and considered pursuing an education in this field. I began researching MBA programs, which seemed just right for people like me with a certain level of professional experience. I hoped that completing an MBA would allow me to combine my two passions: helping people to grow and entrepreneurship. WHU thankfully gave me both the know-how and skills to do both.”

“What I do today at WHU is a dream come true – helping other people to grow.”

Following graduation, Daniel continued to be active in the MBA Program by developing its personal growth and leadership development projects, supporting the curriculum with coaching, and designing workshop formats. Trained in the Birkman Method (an in-depth personality assessment tool), tutored by American coach John Kerrick, and supervised by faculty member Professor Jürgen Weigand: Daniel officially took the lead a few years ago driving this unique aspect of the WHU MBA Program further. “For many people who join an MBA, they are looking to change something in their lives. It isn’t necessarily the wrong employer or wrong situation; they just feel that there is a piece missing in their professional lives.”

Throughout their studies at WHU, MBA students participate in an integrated personal leadership development module. This means that not only do they gain an academic understanding of accounting, marketing, or economics, but they also discover the insights needed to effectively lead a team and ultimately, lead themselves. This module includes coaching, 360-degree peer feedback, Birkman Method profiling, and culminates with the Leadership Credo. “This is the cornerstone event of the program and the conclusion of the personal growth journey,” explains Daniel. “For many students, the MBA is a transformational experience, which I as a coach aim to support. It’s about helping them to clarify what is next for them and the purpose they want to pursue in their lives.”

[Translate to German:]
[Translate to German:] Daniel Weninger

“We help students pinpoint what the ‘big picture’ means for them.”

Kicking off with a series of workshops focused around values and motivations, the leadership development module runs in parallel to career development from the WHU Career Center. Students explore what drives them using the personality assessment before considering what impact this has on their career perspective. “During this part of the program, they experience a great deal of reflective thinking while the WHU Career Center offers support of what career direction to follow, or what skills they need to bring to their CV.”

One of the greatest challenges MBA students often face is during group work. A large portion of their studies is within these study groups, which bring together people from different backgrounds, cultures, and industries. “You learn a lot from each other but it can be a difficult process,” says Daniel. “These are people you don’t normally come in contact with, working on a tough case study together. Within our module, we show them how to identify different personality types, how to manage those connections, and how certain group dynamics can interact more effectively.”

“Students gain deeper insights into themselves to become effective leaders.”

As the popularity of the MBA program grew, so did the number of students participating in the personal development module. To ensure a balanced level of interaction required for each student, MBA alumni volunteers support the program by training as coaches. Since 2019, the team of MBA Personal Growth Coaches has grown to 25, with one alum taking care of no more than four MBA students, thus opening up additional networking opportunities and sharing their experiences with the new students. “To see those I formerly coached now supporting current MBA students as Personal Growth Coaches is a great example of the WHU Spirit and the transformational nature of studying at WHU.”

“The WHU MBA Program is a truly transformational journey,” adds Daniel. “Students experience personal and professional development, they encounter application strategies, participate in networking, and explore their purpose and behavior through coaching. In the final Leadership Credo, each student reflects at the end of their studies what leadership principles are significant to them and how those beliefs present themselves in their lives. We challenge them and help them to grow, but that is their final chance to address their peers with all the knowledge and insights they have gained, to present themselves as leaders.”

Experience a transformative MBA program with Germany's #1 business school - find out more


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Handmade Beauty and the Beast Mask Prince Dan Stevens Beast Mask Cosplay

Sale price $49.99 Regular price $65.00

Handmade Beauty and the Beast Mask Prince Dan Stevens Beast Mask
Color: Tan-Brown / Multi-colored (refer to photo gallery)
Material: High Quality Latex
Size: Head circumference is <70cm (Fits most adult heads)
Package includes: 1 Adult Beauty and the Beast Mask
Shipping Times
Monday to Friday (excluding weekends and holidays).
All items are usually shipped via a Standard Shipping method unless you choose a different shipping method (if available).  Items are expected to arrive within 10-25 business days to major country destinations. Other countries with strict Custom regulations may take up to 30 business days or more. (see further information below in regards to shipping from locations)
Expedited / Express Shipping times usually average from 3-8 business days.  Expedited Shipping costs are subject to change either on a daily or weekly basis. This is normally due to the weight and dimensions of the item(s), the shipping carrier used and country destination where the item(s) need to be delivered to.
If you require Expedited Shipping and don't see an option available at the checkout, please send us a message requesting a price quote and we will check this with the courier company for you.
Please note that the shipping times mentioned in this listing are an estimation only. Unexpected delays may occur due to shipping carrier issues, natural disasters, Custom regulations and so on.
Other possible delays may also occur due to Public holidays such as Christmas, Chinese New Year and other busy peak periods. This may result in your item in taking longer than usual to arrive. In this case, please add another 5-10 business days as the delay for these occasions to receive your item. As these issues all fall outside our control, we will still endeavour to help and answer any questions you may have.
As our workshops are located in different parts of the world we are also partnered with some of the best retailers and suppliers to bring a wider range of quality products to you.  Therefore the item(s) in this listing may ship from our workshop located in the United States. In the event that stock runs out, we will then ship this item from a different location such as our main workshop located in China. (if you're unsure and need this item by a certain date, please email us first before placing an order)
Contact Us
Please feel free to contact us if you have any questions. Your questions will be answered within 24 hours.
We are not the creator of the idea or concept of these, this is an inspired fan made item and not an official product. All rights belong to their respected owners. They are to be considered parody fan art, and not an officially licensed product.  We do not claim ownership over any brand names, images, graphics, or characters; We are simply a fan of these items and enjoy using our artistic abilities to create unofficial fan art for cosplayers, larpers, collectors, and fellow fanatics. Trademarks belong to their respective owners.
On the fence about this Handmade Beauty and the Beast Mask Prince Dan Stevens Beast Mask Cosplay? Don't be. Let our satisfaction guarantee address your concerns.

Inventory Last Updated: Oct 25, 2021

Sold Out

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Note: only show for shop owner


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Download Article Download Article

If you have an issue related to a Nintendo product, such as your Switch or 3DS video game console, you can contact the company’s customer service department to resolve it. Though the process is not quite as simple, you can also contact Nintendo for other reasons, including to resolve a Creator Program dispute, request a product donation for charity, or gain access to the company’s press resources.

Method 1
Method 1 of 3:
Contacting Nintendo Customer Service
Download Article

  1. 1
    Visit Nintendo’s customer support website for general help. Before contacting Nintendo with a technical problem, check their official customer support website at to see if your issue has a simple fix. The customer support website is particularly good for finding information related to:[1]
    • Game console setup
    • Your My Nintendo account
    • Controller and memory glitches
    • Digital purchases
    • Internet connection issues
  2. 2
    Post in Nintendo’s customer support forum for additional help. In addition to their main support website, Nintendo hosts a customer support forum at where users can post a question for the world to see. Most questions get answered by fellow users, though some receive responses from official Nintendo moderators.[2]
    • If you can’t find a solution to your problem on Nintendo’s main customer support website, search the forums for a hidden or buried answer.
  3. 3
    Call Nintendo’s customer support hotline for major issues. For problems that you can’t solve online, call Nintendo’s official customer support hotline at 1-800-255-3700. Once connected, select which category your problem fits into, then wait for the next available operator.[3]
    • You can contact Nintendo every day of the week from 6 am to 7 pm Pacific Time.
    • Many gamers praise Nintendo’s customer support hotline for its speed and friendliness, so your operator should be able to help you quickly and with little hassle.
  4. 4
    Do not connect with Nintendo through social media. Nintendo uses their social media accounts exclusively for advertising, meaning they do not respond to customer service requests submitted via Facebook, Twitter, Instagram, and other platforms. If you sent Nintendo a message through any of these channels, do not expect a response.
    • In rare cases, Nintendo’s social media team will reach out to fans privately, though this is typically reserved for instances where a fan post goes viral.

Method 2
Method 2 of 3:
Contacting Nintendo’s Other Departments
Download Article

  1. 1
    Resolve Creator Program issues via the customer support hotline. If you’re part of Nintendo’s YouTube Creator Program, most problems should be handled directly through your official creator account. However, if you have a problem that requires human assistance, Nintendo recommends that you call their general customer support hotline at 1-800-255-3700.[4]
    • If your YouTube video received a DMCA claim from someone other than Nintendo, you’ll need to handle the problem through YouTube directly.
  2. 2
    Contact Nintendo’s press team through e-mail or their official website. Nintendo hosts an online press kit for people who represent news companies, game retailers, and similar professional organizations. You can apply for kit access at, or you can contact the Nintendo press team directly at[5]
    • To gain access to the press kit, you’ll need to provide information on what kind of job you have and why you need kit access to complete it.
  3. 3
    E-mail Nintendo’s charity team to request product donations. Occasionally, Nintendo donates products to officially registered charities and service organizations. Nintendo handles these situations on a case by case basis, so contact to explain your cause and request a donation.[6]
  4. 4
    Call Nintendo PR or fill out their webform to establish a media contact. If you’re a reporter or business professional trying to establish a Nintendo media contact, fill out a contact request form at or call Nintendo’s public relations team at 425-882-2040.[7]
    • Though Nintendo’s PR team is focused primarily on assisting media professionals, try contacting them if you have a request or story that could lead to good publicity.

Method 3
Method 3 of 3:
Requesting Repairs
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  1. 1
    Set up a repair through Nintendo’s customer support website. Nintendo offers repairs for all their current generation systems, including the Switch, 3DS, and Wii U, as well as for older consoles like the Wii and DS. To apply for a repair online, visit Nintendo’s official customer support website at and click on the button labeled Repairs. Then, follow the on-screen application and shipping instructions.[8]
    • Nintendo offers repair services for consoles regardless of their warranty status, though systems with an expired warranty may be subject to repair fees.
    • In some cases, Nintendo will simply replace a broken console instead of repairing it.
  2. 2
    Check your repair status through Nintendo’s official website. Once you’ve sent off a system for repair, you can check how it’s doing quickly by visiting Nintendo’s order and repair status webpage. Be aware that, to see your console’s status, you’ll need to know the official repair number and your ZIP code.[9]
    • In most cases, repairs take between 2 and 3 weeks.
  3. 3
    Find out your repair status through Nintendo’s customer service hotline. In addition to the official webpage, you can check on your console by calling Nintendo’s customer service hotline at 1-800-255-3700 and following the spoken instructions. After hearing your order status, you’ll have the option of speaking to a service representative for additional information.

Community Q&A

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    What’s the email to request games or characters?
    Community Answer
    Nintendo does not currently accept requests like this. If attempted, you will be replied to with an automated message. Try reaching out to the company on Twitter or Facebook.
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      • Nintendo no longer accepts customer support requests through e-mail, nor do they provide a live chat room for assistance.
      • If you bought a product from a third-party retailer like Gamestop or Best Buy, you’ll need to contact them for issues related to billing.

      About This Article

      wikiHow Staff
      Co-authored by:
      wikiHow Staff Writer
      This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 41,468 times.
      14 votes - 30%
      Co-authors: 8
      Updated: August 10, 2021
      Views: 41,468
      Article SummaryX

      Before contacting Nintendo with a technical issue, check their customer support website to see if your problem has a simple solution. If you can’t find an answer, visit Nintendo’s customer support forum to post a question or find additional information. For problems that you can’t solve yourself, call Nintendo’s customer support hotline at 1-800-255-3700. Nintendo does not connect with consumers via social media, so stick with their official contact channels. If you want to learn how to contact other departments, such as the press or charity teams, keep reading the article!

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Providing high-quality service is a major concern for nearly any business. Quality of service can be a major factor when customers decide which business to use to solve their needs. Customers have certain expectations about the level of satisfaction they'll get from businesses they patronize. Businesses that make a habit of meeting these expectations can enjoy consistent business and a loyal customer base. However, it's difficult to improve your quality of service if you don't have any input from your customers about how to improve. Thus, gathering customer feedback and using it to measure service quality should be a significant part of nearly any business's game plan.

Part 1
Part 1 of 3:
Getting Customer Feedback
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  1. 1
    Use surveys. Perhaps the most simple, direct way to get feedback from your customers is simply to ask for it. One easy way to do this is with a survey — a list of questions about their experience. Surveys with multiple-choice questions are especially useful for businesses because answers to these sorts of questions can easily be quantified, so it's easy to express conclusions from the data in the form of graphs, scatter plots, etc.
    • Usually, surveys are given at the end of the consumer's experience (such as after dinner or as they are checking out of a hotel). You may want to include a survey with the documentation that completes the transaction, like the bill after a meal, the receipt for a store purchase, and so on.
    • Keep things short and sweet — almost no one likes filling out long, detailed surveys. The more simple and to-the-point your survey is, the more likely people are to fill it out.
  2. 2
    Follow up with customers after service. Another common way that businesses get feedback from their customers is by contacting them after the service has been completed. This is usually done by using the contact info provided by the customer as part of receiving their service — you may have participated in this form of feedback if you've ever gotten a follow-up call from your cable company after having a receiver installed, for instance. This form of feedback has the advantage of giving customers some time to use your business's service before asking for their opinion.
    • Unfortunately, one disadvantage of this type of feedback is that it can be seed as rude or cloying. For instance, if a family receives a follow-up call during their nightly dinner, this may negatively affect their view of your business. One way to offset this somewhat is to use less obtrusive ways of contacting your customers, like email, social media, and other electronic modes of communication. Note, however, that electronic methods have been shown to favor data from different demographic groups than phone surveys.
  3. 3
    Offer usability tests. The two customer feedback examples above have both involved gathering service quality data from customers after they've used your business. Usability tests, on the other hand, offer the ability to get feedback from your customers during their use of your product or services. Typically, in a usability test, a few participants are given samples of your product or service while observers watch and take notes. The participants are usually asked to complete specific tasks or problems with the product or service — if they can't complete them, this can be a sign that the product or service has design issues.
    • Usability tests can give extremely valuable data about how to improve a product or service. For instance, if you're testing the quality of your new cloud-based writing platform and you notice that most of your participants have a hard time changing the font size, you'll know that this option should be made more intuitive during the final release.
    • To keep the cost of usability tests low, make the most of the resources at your disposal — conduct the tests in your offices, during your business hours, and, if possible, use your business's own recording equipment.[1] Renting these things can become very expensive.
  4. 4
    Monitor your social media presence. Today, "word of mouth" doesn't refer only to the conversations people have with each other in person — the rise of social media in the past decade has made it easy for people to discuss their likes and dislikes online. Take the comments made about your business on social media seriously — though the standards for online communication aren't particularly high, people are somewhat more likely to be honest online, where they have a degree of anonymity, than they are in person.[2]
    • If your business doesn't already have an account on at least one major social media site (like Facebook, Yelp, or Twitter), get to work on making one right away. Not only is this a way to start monitoring your social media "footprint", but also to promote your business and notify your customer base of upcoming events.
    • One site in particular that you'll want to have a presence on is Yelp. Since Yelp is a very widely-used repository of reviews and testimonials, it can have a major effect on a business — in one recent study, small businesses reported that a strong Yelp presence helped them achieve an additional $8,000 in revenue per year.
  5. 5
    Incentivize the feedback process. Customers are human beings with plenty of their own commitments, so their time and effort are valuable. Thus, you're much more likely to get feedback from customers if you make it worth their while. One way to do this is simply to pay customers to give you detailed feedback or participate in tests. If you can't spare the cash for this, you can still incentivize your customers to give you good feedback if you're willing to get creative. Below are just a few sample ideas:
    • Offer discounts or preferred status to participating customers
    • Enroll participating customers in a drawing or contest for a prize
    • Give gift cards or store credit
    • Give out free merchandise
  6. 6
    Use analytics data for online business. If your business does some or all of its operations online, you can use the power of web analytics to draw conclusions about the quality of service on your website. By monitoring which pages your customers view, how long they stay on each page, and other browsing habits, it's possible to draw valuable conclusions about the quality of your online service.
    • For example, let's say that you operate a company that lets users pay to watch DIY car repair videos made by expert mechanics. Using an analytics tool that lets you monitor the traffic to each page, you discover that 90% of visitors make it to the pricing information page but only 5% go on to select one of the service options. This may be a sign that your pricing scheme isn't competitive — perhaps lowering your prices may get you a more favorable sales rate.
    • Just a few popular web analytics tools include:[3] Google Analytics (free), Open Web Analytics (free), Clicky (requires registration), Mint (paid), and Click Tale (paid).
  7. 7
    Outsource your feedback needs to a competent third party. If your business is really struggling with measuring its service quality, it's important to remember that it doesn't have to handle this task on its own. If you simply don't have the time or resources to effectively gather customer feedback, try enlisting the services of a high-quality customer service firm. The best firms will take your business's unique mission into account while handling your customer feedback needs and keeping you up-to-speed on any problems. For businesses with room in their budget for outsourcing, third party solutions can be huge time-savers and efficiency-boosters.
    • Note, however, that using a third party to handle your customer service can sometimes make it appear as if your business doesn't consider customers' opinions important enough to deal with directly. Because of this, when outsourcing your customer service needs, it's extra important to present an empathetic, "human" image to consumers.
  8. 8
    Show customers that their feedback matters. Ask yourself this question: if you were an average consumer, who would you be more likely to spend time sending a detailed, well-written service quality review to: a massive, faceless organization to whom you don't matter, or a business run by human beings that takes the time to respond to its customer's needs? The answer should be obvious. If your business has a reputation for taking its customers' problems seriously, you'll find that you get more (and better) feedback without having to make any other changes. All that's necessary is to take the extra time and effort to reach out to customers that contact you with comments about your service quality.
    • One easy way for small and large businesses alike to do this is to respond to your customers' comments and concerns on social media, where they're most visible to other customers. You may not be able to prevent every customer from leaving your business unsatisfied, but if you respond to an angry review on social media graciously and professionally, for instance, you can make the best of a bad situation and maybe even win the customer's business back.

Part 2
Part 2 of 3:
Evaluating Your Business
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  1. 1
    Measure the quality of the customer’s point of contact. When you're designing a survey or another method of measuring your business's service quality, it's important to focus on the very most important metrics (since customers are less likely to complete longer, more complicated surveys). One of the most important details of all to focus on is the quality of the customer's point of contact. By examining the interaction between customers and your representatives, you can determine whether your business's interactions with your customers are satisfactory. In addition, this line of questioning can help you "weed out" problem employees with bad attitudes. Try to ask questions like the following:
    • Which employee(s) provided your service?
    • Did the employee(s) providing the service appear to be knowledgeable?
    • Were they courteous to customers as well as other staff?
    • Did they convey a sense of confidence and trust?
  2. 2
    Measure the empathy of the company as a whole. If your business deals directly with consumers (as opposed to other businesses), it's vital to convey the idea that your business cares about its customers. There isn't one single way to do this — the solution to this problem is part marketing, part branding, and (especially) part service quality. To measure this quality in surveys and so on, focus on asking questions like the following:
    • Did the consumer feel the company and/or employee(s) cared about the people they were working with?
    • Did the customer feel they received individualized attention?
    • Did the company project a friendly, welcoming atmosphere?
  3. 3
    Measure the reliability of the company. High service quality in the short-term doesn't mean much if it can't be sustained in the long-term. Consistency is a hugely important aspect of high-quality service — in fact, research has shown that reliability is generally considered the most important aspect of good service by customers. Reliability is the reason that huge-multinationals like McDonalds are able to attract customers everywhere.[4] Customers like getting the same satisfactory result every time they use a business's products or services. Thus, to judge the consistency of your service, ask questions like the following:
    • Did the employee or company perform the service accurately?
    • Did the customer feel the company or employee would be able to dependably continue to perform the service in the future?
    • Would the customer use the company's services again in the future?
    • If this is not the customer's first time using the company's services, how did their most recent experience compare to past ones?
  4. 4
    Measure the responsiveness of the company. Though it's probably obvious, it definitely bears mentioning that customers nearly everywhere prefer interacting with companies that are kind, polite, prompt, and willing to satisfy them. Measuring your company's responsiveness can help you determine whether to devote more resources to creating a positive experience for your customer by training your employees to be more effective, hiring new personnel, and/or using different strategies for dealing with customers. Try focusing on questions like the following:
    • How willing and able was the employee able to respond to the customer's needs?
    • How quickly was service provided?
    • Did the employee seem happy to offer additional service?
  5. 5
    Measure the tangible aspects of the customer's experience. Even the happiest, promptest, most accommodating employees can't give high-quality service if they don't have the equipment to do their job or the actual physical environment of the business is unsatisfactory. Keeping the physical, tangible aspects of your business in good order is an important aspect of providing high-quality service. Pinpoint flaws in your business's operations by asking questions like the following:
    • Was all equipment functioning properly?
    • Was the appearance of the product or business clean and satisfactory?
    • Was the appearance of the employee(s) professional?
    • Were all communications clear and professional?

Part 3
Part 3 of 3:
Improving Your Business’s Service
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  1. 1
    Give your employees defined standards for service. Employees' work can be hindered if they're given countless pointless rules to follow, but some amount of direction is vital for sensitive areas like customer service. Employees should know exactly what's expected of them when they interact with customers and deliver your business's services. For most businesses, this will include a friendly, helpful attitude, a willingness to please the customer, and quick, professional service. Additional requirements may vary, so it's up to you and your business's management to clearly communicate your goals to your employees.
    • Often, the simplest service rules are the most effective ones. For example, Little Caesars, a large US fast food pizza chain, gives its employees the simple goal of providing every customer with "a perfect pizza and a smile in 30 seconds or less." This simple directive outlines the most important qualities of the business's service (quality, friendliness, and quickness) and makes it very clear what type of service is expected.
  2. 2
    Compete for employee talent. Perhaps the most important resource a company can have is its employees. Without skilled, motivated employees, it's nearly impossible to consistently deliver good-quality service; with them, good service is the norm. If you want the absolute best employees for your business, don't wait for them to come for you — instead, hunt them down and be willing to make them persuasive offers when you find them. Advertise job openings in online and print classified ads. Represent your company at career fairs. Keep in touch with your network of business contacts and notify them when you're looking to hire. Most importantly, be willing to offer better compensation than your competitors.
    • One sound policy for attracting good employees (and improving the loyalty of existing employees) is to offer the members of your staff a “career”, rather than a job. This means a reasonable, consistent level of pay with competitive benefits and (most importantly) the possibility for promotion with hard work. Employees who can see the benefit of long-term employment at their current job are likely to put in the extra time and effort to give your customers exceptional service.
  3. 3
    Offer your employees incentives for good service. What's one great way of getting excellent service quality out of your employees? Making it worth their while. Incentive good service means offering employees tangible rewards for meeting or exceeding the level of service that you want. Often, these rewards are in the form of money, but in some cases, other benefits, like vacation time, promotion, awards, and so on can work well. With a smart reward-based system set up, it's becomes the employee's best interest to provide good service because this will give them the greatest reward.
    • For example, most car dealerships pay their salesmen on a commission-based model — that is, car salesmen keep a percentage of the profits from the sale of car. This model works out well for both the salesmen and the dealership: salesmen will naturally work hard to make sales so that they can earn as much money as possible, increasing the number of cars the dealership sells.[5]
  4. 4
    Make tracking your service an ongoing part of your business plan. Measuring your business's service quality shouldn't be a one-time task. If you want to keep your service quality high as new problems arise, it should be a major, continuous part of your business operations. Consider adopting a few of the following strategies the next time you're setting your business's upcoming schedule:
    • Hold semi-regular service quality meetings with your management staff
    • Conduct regular employee reviews with an eye for improving service
    • Occasionally review your business's training regimen for new employees
    • If necessary, consider dedicating resources to the task of monitoring your company's online "profile" (or even hiring new staff or interns to do this)
  5. 5
    Make it easy for customers to complain and receive responses. Businesses that want to improve their service quality can't be afraid to "face the music". Smart businesses make it easy for their customers to tell them what they're doing wrong — after all, the best judge of customer service is (obviously) the customer. Make a point to constantly solicit feedback from your customers. This can be as simple as keeping comment cards next to your cash register or as complicated as developing an online database to organize and store all customer service requests — it's up to you to decide what's reasonable for your business.
    • Whatever you do to get feedback from your customers, make an effort to respond to as much of it as possible. Doing this isn't just polite — it also creates a sense of community with your customers and makes it clear to them that their opinions matter.[6] You'll definitely want to respond to reasonable complaints on social media and popular review sites like Yelp since reviews in these places can potentially be read by millions.

Community Q&A

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  • Question
    Who is the best judge of service quality?
    Community Answer
    Community Answer
    The customer (internal or external) is always the best judge of service quality.
  • Question
    How do I write a service quality questionnaire?
    Community Answer
    Community Answer
    Try doing a google search for service quality questionnaires. You should find a few on which to build your own from. Keep in mind what you would be concerned with if you were paying for the service yourself.
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      • Provide surveys in the native language of your customer whenever possible, to increase comprehension and accurate results.
      • Customize your questions or questionnaires to be specifically targeted to your employees, industry, or service.
      • Offering a reward in the form of a discount or a possibility of winning a prize may increase the overall number of responses to a survey.
      • Limit the number of questions asked to increase the probability of thoughtful answers.

      • Measuring quality and customer satisfaction is extremely subjective. Other measures should also be implemented to determine the quality of the product or service being offered.
      • The margin of error may increase depending on the number of surveys that are provided to consumers but are not returned.

      Related wikiHows

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      Deal With Annoying or Frustrating SalespeopleDeal With Annoying or Frustrating Salespeople
      Write an Email to Customer ServiceWrite an Email to Customer Service
      Write a Business Letter to CustomersWrite a Business Letter to Customers
      What Are Some Examples of Consumer ComplaintsThe Top 15 Customer Complaints and How to Successfully Handle Them
      Greet Customers Arriving in a StoreGreet Customers Arriving in a Store
      Develop a Relationship With a CustomerDevelop a Relationship With a Customer
      Talk to a ClientTalk to a Client
      Start a Call CenterStart a Call Center
      Develop a Customer Service PolicyDevelop a Customer Service Policy
      Deal with Clients Who Refuse to PayDeal with Clients Who Refuse to Pay
      Anticipate Customer NeedsAnticipate Customer Needs
      Write a Customer Relationship Management PlanWrite a Customer Relationship Management Plan

      About This Article

      wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, 11 people, some anonymous, worked to edit and improve it over time. This article has been viewed 101,883 times.
      5 votes - 100%
      Co-authors: 11
      Updated: May 8, 2021
      Views: 101,883
      Categories: Customer Relations
      Article SummaryX

      To measure service quality, start by administering multiple-choice surveys to your customers at the end of their experience with your business to gain valuable feedback. Another option is to offer usability tests, which involve customers using your products or services in a controlled environment while observers watch and take notes. Your social media presence can also be a valuable tool for gauging service quality, since customers are able to make comments and rate your business based on their experiences. For tips on evaluating customer and usability data, read on!

      Did this summary help you?

      Thanks to all authors for creating a page that has been read 101,883 times.

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500L Round Trough

Specifications: Model R5

Diameter Outside: 1390mm  ( 4’6″)
Height: 550mm (1’9″)
Weight: 6
Volume: 500 ltr (110 gal)
Inlet Size: 50mm (2″)
Outlet Size 100mm (4″)

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The site that the building sits on has a long history. The original school was one of the many "Rosenwald Schools." Julius Rosenwald, born in 1862, was one of the presidents of Sears Corporation. Mr. Rosenwald contributed large donations of money to educational institutions, museums, and other organizations. He took particular interest in the plight of African Americans. So he, in addition, donated large sums of money for the construction of schools which became known as "Rosenwald Schools" in poor, rural, and predominantly African American school districts in 15 states, including Tennessee.

The schools were built with the assistance of the African American community members. Mr. Rosenwald is responsible for the construction of over 5 thousand school buildings, 200 teacher homes, 163 workshops, and 5 high schools for African Americans.

This building continued to serve as the location for African American students to attend grammar school well into the 1970's. The Lebanon Special School District took over the facility in the 1980's. They used the building as an elementary school and later the location of their Board of Education. In 1993 the Wilson County Civic League purchased the building back from the city of Lebanon for $10. Currently, the Market Street Community Center houses the offices of the Wilson County Civic League, the arts academy, the tutoring program, the recreational program, the senior citizens program. and the mature workers program sponsored by the National Council of Aging.

The Dining Room and Meeting Room

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  • Birthday and Anniversary Parties

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  • Civic and Community Groups

  • Community Informational Meetings held by local, state, or federal officials

  • Concerts and Performances of Organizations qualified as non-profit under IRS 501 c(3),(4), and (5)


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  1. Quick question. When installing drivers, do I need all the different versions of the driver or just the latest one? Example: If you look at the pic below, I have two drivers with the same name but all of them are different versions. Do I need all of them or just the latest version? **I'm installing the driver packs from DriverPacks.net ( http://driverpacks.net/driverpacks/latest )
  2. Just what I was looking for. Thanks!
  3. What's the bare minimum updates you need to integrate to bring a Windows 7 64bit SP1 up-to-date (No downloads show using Windows Update)? Do I need to only integrate Hotfix and Security updates or only General and Security updates or only Security updates? Is there a bare minimum update pack to download that a member or someone has created? I'm looking to create an up-to-date Windows 7 SP1 with all the driver packs integrated.Thanks in advance for any help!
  4. When making a Windows 7 image, I've always deleted all 'Vista' only and 'Win8' only drivers. I always keep 'XP or newer', 'Win7', and 'Vista/7'. If I was making a Windows Vista image, then I would delete only the 'Win7' only and 'Win8' only drivers.
  5. I want to thank Mooms for his work. I tried other people's updates and needed just the required updates for Windows 7 for faster integration and less bloat. Thanks to Mooms, I'm now able to create a smaller up-to-date image with enough room to add all the driverpacks needed for my hardware. Everything fits perfectly on one DVD. Thanks again Mooms for your work! Mooms Update packs: http://www.wincert.net/forum/topic/10811-14-novembre-2013-packs-de-maj-gdr-pour-windows-7-sp1/ DriverPacks: http://driverpacks.net/driverpacks/latest
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