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Trump and Manufacturing
Chinese laborers work at a site in Inner Mongolia Kevin Frayer, Getty Images

China Asks US to Offset Trade Loss Due to Metal Tariffs

The preliminary step could lead to a dispute between the two nations at the World Trade Organization.

China asked the U.S. to provide compensation for lost trade due to President Donald Trump’s proposed tariffs on steel and aluminum, in a preliminary step that could lead to a dispute between the two nations at the World Trade Organization.

In two filings with the WTO on Monday, China dismissed the U.S. assertion that the metal tariffs were instituted on national security grounds, arguing instead that they were safeguard measures -- temporary trade restrictions aimed at protecting domestic producers.

China responded to the U.S. action by threatening to impose tariffs on $3 billion of U.S. imports -- including agricultural, steel and aluminum products -- and its ambassador to the U.S. said all options are on the table, though the Asian nation doesn’t want a trade war. The levies are expected to affect $689 million worth of Chinese steel and aluminum exports to the U.S., according to data published by the Peterson Institute for International Economics.

“Less than 3% of the U.S. imports of steel came from China, so it really baffles us how such a low rate of imports constitutes a threat to U.S. national security,” Chinese Ministry of Foreign Affairs spokeswoman Hua Chunying said Tuesday at a briefing in Beijing. “We have good reasons to question the legality and legitimacy of many actions taken by the U.S. on the grounds of national security.”

If the U.S. rejects China’s argument that the measures are safeguards, China may have recourse to ask the WTO to mediate the disagreement in a formal dispute proceeding. China said it reserved the right to file a dispute at a later date, according to the filings.

Separately, the European Union took the first step toward protecting EU-based steel manufacturers on Monday when the European Commission opened a “safeguard” probe into whether the 25% levy on foreign steel imposed last week by Trump is diverting worldwide shipments to the EU market.

The probe marks the defensive part of a three-pronged strategy that the EU has drawn up to respond to the U.S. steel tariff and to a 10% levy on foreign aluminum.

By Bryce Baschuk

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Could Shale Gas Create a Manufacturing Renaissance in Ohio?

Event speakers tout the state's vast resources as an industrial jobs engine as it vies for Shell's planned ethane cracker.

Ohio's surging shale gas industry has led to manufacturing expansion across the state and is poised for further growth pending the outcome of regulatory issues, said energy experts speaking Feb. 21 at the Ohio Energy Management Conference in Columbus.

Manufacturers in the region stand to benefit further from shale gas production when Royal Dutch Shell builds a planned ethane cracker near the Marcellus or Utica shale plays, said David Mustine, general manager for energy at JobsOhio, a business-growth initiative launched by Governor John Kasich.

The state is competing with West Virginia and Pennsylvania for the Shell plant, known as an ethane cracker. Ohio could know where Shell will build the plant in the "next few weeks," Mustine said.

But even if the plant is located elsewhere Ohio's polymer industry, which utilizes ethylene as a feedstock, would benefit from having the ethane cracker nearby, Mustine said.

"A cracker in our region would be a very positive thing for Ohio, Mustine said. "It would be even sweeter if it was in Ohio. But certainly with it in our region we would benefit."

JobsOhio is working with associations in the state on how the polymer industry can take advantage of having an ethane cracker in the region, Mustine said.

One of the companies that has received significant media attention for shale gas-related expansion in Ohio is V&M Star, a subsidiary of French steel tubing manufacturer Vallourec & Mannesmann Tubes SA.

V&M Star broke ground in June 2010 on a fully integrated seamless steel pipe mill in Youngstown, Ohio. The company has invested $650 million in the facility and expects to employ more than 350 workers when completed later this year.

The company decided to expand in Youngstown, an economically depressed city in the heart of the "rust belt," because of its proximity to the Marcellus and Utica shale fields as well as an established steelmaking workforce, said Joel Mastervich, V&M Star's president and chief operating officer.

The company has received approximately 16,000 applications for the 350-plus job openings, Mastervich said.

But V&M Star isn't the only manufacturing success story related to shale gas expansion in Ohio. Conference speakers noted investments in Ohio by more than a dozen energy and industrial manufacturers in recent years related to shale gas development.

U.S. Steel Corp., Timken Co., Gorman-Rupp Co. and Ariel Corp. were among the manufacturers cited as examples of the impact shale gas is having on manufacturing in the state.

Ariel Corp., a maker of natural gas compressors, has increased its workforce from 500 employees in 2001 to 1,350 today, said Douglas Southgate, co-director of Ohio State University's Subsurface Energy Resource Center. Southgate is part of a study team that plans to publish a report next week on the economic impact of shale gas in Ohio.

Still, environmental concerns, cost and development timeframes pose challenges for further shale gas development, said Andrew Thomas, executive in residence at Cleveland State University's Energy Policy Center.

Shale drilling can cost up to $10 million per well and it can take up to six months to drill the well, Thomas said.

But the payback from liquids-rich shale development prevalent in the Utica formation makes Ohio an attractive investment opportunity and the development period provides long-term industrial activity for the region, Thomas said.

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Green Issues Climing To Top Of Supply Chain Transportation Priorities

Collaborative efforts are underway.

A majority of supply chain executives polled in a recent study by eyefortransport said that greening their transporation and logistic functions were top priorities. Currently green issues hold the top spot for 10% of the executives surveyed.

"Greening is fundamentally a co-operative process, with a majority of successful green initiatives being based on changing relationships with suppliers, partners and logistics providers," said Katharine O'Reilly of eyefortransport.

With up to 75% of a company's carbon footprint coming from transportation and logistics, 28% of respondents reported that they have or plan to partner with logistics providers to help them green their processes. This push towards green is driven by a number of factors, including financial ROI (38%), public relations payback (36%) and improved supply chain efficiency (22%).

Addressing concerns about environmental initiatives being detrimental to supply chain efficiency, 66% of respondents report that their current green transport and logistics initiatives are not affecting their efficiency, while a further 27% report that green initiatives are actually making their supply chains more efficient. Only 8% of respondents reported a decrease in supply chain efficiency due to green initiatives.

Download the full report here.

Interested in information related to this topic? Subscribe to our weekly Value-chain eNewsletter.

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In this Section

Posts tagged "Auto-Pedestrian Accidents"

Early protections required for spinal cord injuries

At the time of a spinal cord injury, the medical professionals who treat you have to ensure that you are stabilized before they move on to other aspects of your care. This begins at the scene of the accident because the emergency responders have to be sure that your spine is immobilized, that you are breathing and that you have an adequate blood pressure.

Pedestrian accidents are resolved in different ways

Pedestrians who are struck by vehicles can suffer grave injuries, even at slower speeds. There are many factors that determine what type of injuries will occur. The size of the vehicle, the speed, the location of impact and the health of the pedestrian might all play a part in the outcome. One thing that is present in all these cases is that the pedestrian will likely need medical care.

Financial devastation can come after being hit by a car

Being struck by a car can lead to very serious injuries. When you are walking or riding a bike, you don't have the protection of the body and frame of a car. This means that your body will take the full brunt of the impact. Plus, you may have the impact of hitting the ground when you fall. We recognize that you might be facing a long road to recovery.

Pedestrian alert: Driver behavior is unpredictable by crosswalks

Most pedestrians know that they need to be careful when they cross the street. They usually do a good job of making sure they only cross in designated areas and look both ways first. Still, sometimes accidents occur in crosswalks.

Pedestrians must ensure they remain safe this winter

As the winter weather approaches, pedestrians must make sure they remember some basic safety tips as they walk outside. Employing these may keep them from being involved in an accident. Pedestrian accidents during the winter can be particularly troublesome due to the cold weather, which might initially mask some injuries.

Take precautions when walking your dog during the fall months

If you are a dog owner, it is important that you take the appropriate precautions for walking them now that the weather is getting cooler. Autumn has some very real risks for pedestrians, whether they have two legs or four.

Children walking, school buses and driving safety in Connecticut

With the back-to-school season here, all drivers on the road need to pay extra attention to what is going on around them. This is especially true in the hours before and after school because these are times when the children are going to be walking around more, sometimes as they are heading to school or the bus stop.

Pedestrian safety has to be a priority in the summer months

The summer months are here and people are out fully enjoying the lovely weather. While this is done in fun, there are some very serious dangers that come with this time of year. One of these is that pedestrians are out in full force, which can mean that they are at risk of being hit by a vehicle.

Devastation often comes when pedestrians are hit by vehicles

With the lovely summer weather here, everyone can get out and enjoy being outside. Some people will opt to walk around and others might bike about the city. In all of these cases, you are putting your safety into the hands of the drivers who are around you. When they don't take safety seriously, you might end up injured.

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Health Insurance coverage For Small And Large Businesses

Health InsuranceWorking to achieve a high quality, reasonably priced, accessible well being care system for all Massachusetts Residents. Plans with lower premiums tend to have greater deductibles. The Reasonably priced Care Act mandates that the well being of your employees, together with pre-present conditions, will not influence your rates for group well being insurance. Telemedicine allows health professionals to supply providers to you remotely, at lower prices, when you do not require physical contact with a health care provider or nurse.

When put next with plans you purchase by yourself, job-primarily based protection is almost always the better deal because your employer is more likely to pay a few of your month-to-month premiums. Actually, it usually requires qualified individuals to pay the complete premium for protection ( up to 102 percent of the price of the plan ). A overwhelming majority of U.S. families simply cannot afford to pay a lot money for their insurance.

On December 15, the Inexpensive Care Act’s annual open enrollment interval for 2019 coverage resulted in all however a handful of states. Essentially the most engaging facet of brief time period well being insurance is its affordability. You possibly can keep on a parent’s well being insurance coverage plan till you’re 26-years-previous, so no want to purchase well being insurance coverage in case your mother and father are willing to let you stay on their plan.

You may provide a number of plans to greatest serve your staff. If you qualify for a tax subsidy to cut back your monthly health insurance coverage premium, or have a pre-existing situation, an Obamacare plan may very well be one of the best plan answer for you. No insurance plans were discovered with the standards entered, please check your entries and resubmit.

In the event you often make the most of healthcare companies, you may probably end up paying extra out-of-pocket when you choose a Bronze plan, despite the fact that it has a lower premium. Medicare is a federal health insurance program for people who are sixty five or older. Signing up for considered one of our quick term medical plans is easy and easy.

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A.Vogel A. Vogel Bronchoforce Chesty Cough Ivy Complex Oral Drops 50Ml

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A. Vogel bronchoforce is a herbal remedy used for chesty or mucus coughs.  Containing liquorice root it helps to clear the mucus or catarrh from the chest. It is for use in adults and children over 12 and not for use if pregnant or breastfeeding.

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Yours, Mine, and Ours

By Lisa Karon Richardson

So continuing with the love theme, I want to talk about the movies we love. You know, the movies you wind up watching over and over again. The ones that we cuddle up with on a rainy day when there’s no one around to whine, “not that one again!”

 I tried and tried to narrow it down to the best. The top, the numero uno. But, being an American I like to have lots and lots of choices. And being a woman, I want to be able to change my shoes, er—movie to suit my mood. All in all I decided the job was just too hard. So I pawned it off on you.

Here are my top picks, sorted by mood. You guys tell me which ones are the best. Or tell me which movies you like better. I.e. The ones I forgot to include.

 Pink Panther-When I’m in the mood for funny.
Anne of Green Gables-When I’m in the mood for something sweet. Indiana Jones-When I’m in the mood for something adventurous.
To Catch a Thief-When I’m in the mood to see Cary Grant and Grace Kelly (This happens a lot.) White Christmas-When I’m in the mood to watch a Christmas movie. (Am I the only one who does this outside the actual Christmas season?)

 Okay, your turn. What moods did I forget and what movies. Oh, I’ve got one, The Princess Bride. I should have put that on the list. Anyone else?

 Influenced by books like The Secret Garden and The Little Princess, LISA KARON RICHARDSON’S early stories were heavy on boarding schools and creepy houses. Now, even though she’s (mostly) grown-up she still loves a healthy dash of adventure in any story she creates, even her real-life story. She’s been a missionary to the Seychelles and Gabon and now that she and her husband are back in America, they are tackling a new adventure, starting a daughter-work church in a new city. Vanishing Act, the second in the Charm and Deceit, series co-authored with Jennifer AlLee, released in September 2013 as did “Midnight Clear,” part of the MISTLETOE MEMORIES collection.

  1. I would have The Princess Bride on my list, too! And strangely enough, I love to watch old James Bond movies. There are very few films I can handle watching again and again.

    1. I love the old James Bond movies too. Sean Connery was the best bond ever, but Daniel Craig is a close second.

  2. for funny: DEFINITELY the Princess Bride. my numero uno film.
    for sweet: Fools Rush In
    for adventure: Indiana Jones - movie one
    for fun: Monsters Inc or the Iron Giant (both animated)
    for sci-fi fix: Star Wars
    for swooning: Kate & Leopold
    for epic: Gladiator

    not sure what movie to go to for mystery/suspense night. and NEVER a horror flick... never, never, never, never...

    1. DebH I'm with you. Never a horror flick. I have 0 interest. Monsters, Inc and Star Wars (the original trilogy) are great picks too. I can definitely watch those again and again.

  3. Sadly, I have never seen The Princess Bride from beginning to end. Only bits and pieces here and there. I'll watch anything with Cary Grant, and anything with Grace Kelly or Audrey Hepburn.

    Lisa, were you referring to the Steve Martin Pink Panther, or the Peter Sellers Pink Panther? I grew up watching those with my dad. And the cartoons - I always loved Pink Panther cartoons.

    1. I actually liked both versions of Pink Panther. I think I had the Peter Sellers version in mind when writing the post though. It is such silly, campy, crazy fun.

  4. I though of another one to add to my favorites list too. Up. That cartoon is amazing!

    1. Up is wonderful! Many Disney movies would be in my rotation. Also Pride and Prejudice.

    2. Which version of Pride and Prejudice is your favorite, Susie?

  5. My repeats include: Pride and Prej (yes, the Keira Knightley version ) I tend to put it on when I need soothed. I don't sit and watch it. I just like knowing Elizabeth and D'arcy are 'in the house'. Plus Becoming Jane
    For Romance? Maybe The Lake House (love the dance scene!) For fun- Fools Rush In or Music and Lyrics. For Drama? Last of the Mohicans.
    For Hormone Therapy Australia. When I need a vacation: NIghts in Rodanthe. My favorite off beat movie is one called Local Hero. When I need a good cry. Out of Africa.

  6. Mood for RomCom: Music and Lyrics
    Mood for Sweet:
    Mood for Adventure: Serenity, Gladiator
    Mood for Justice: High Noon
    Mood for a Spaghetti Western: The Good, the Bad and The Ugly

  7. Anita, I really like Music and Lyrics too. That was a good movie. Perfect role for Hugh Grant.

  8. You've Got Mail has to be my favorite--love Meg Ryan's outfits, apartment, book-store, and on-line pal...Tom Hanks...

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Movie Review: Noah

By Niki Turner

SPOILER ALERT: There may or may not be spoilers in this post, or in the two links I've shared below. So if you don't want to know what happens in the "Noah" movie (beyond the ark and the animals and the rainbow and all that), stop reading now!

Hubby and I went to see the new "Noah" movie last weekend, starring Russell Crowe and Jennifer Connelly and Emma Watson. (Excellent acting on all three parts, IMHO.) And, to my surprise (and horror) Anthony Hopkins. I'm sorry, I love Anthony Hopkins, but he has to stop playing the same role—the wise and all-knowing father figure—over and over...

Anyway, if you live under a rock, or are otherwise not engaged in social media with other Christians, you might be unaware of the controversy this film has engendered. It has been called (among other things):

Unbiblical. (Is that a word? Because spell check doesn't think it is.)
Heretical. (Definition of heresy: a belief or opinion that does not agree with the official belief or opinion of a particular religion.)
Incongruous. (Seen a Hollywood flick that WASN'T incongruous lately?)

And so on...

Christian reviews have been divided (and divisive). Some have lauded Darren Aronofsky's version of the Genesis story of Noah as an opportunity to open lines of communication with unbelievers. Others have criticized the film's failure to adhere to the Biblical account. (Because, you know, all those movies with cute, Caucasian actors portraying Jesus are SO accurate.)

Honestly, I was so disgusted by the name-calling and strife I had no intention of seeing "Noah" at all, lest I be sucked in to the fray. (I hate fray, yet here I am.) But when your hubby of 24 years suggests
seeing a film together on a Sunday afternoon, you just don't say no.

And so we trotted off to the cinema, where I wasn't expecting a "Biblical" drama, just a movie. Why do we (Christians) continue to expect Hollywood, land of lasciviousness, to accurately portray any Bible story? That's not their job. That's OUR job. We are supposed to be the "living letters" that demonstrate Christ to the world. Not some cheesy movie we put our money behind. (And yes, the first five minutes of Noah, and all the depictions of birds in flight, are cheesy. On a good day.)

That said, "Noah" was, overall, an interesting flick. It's not a happy tale, but then, the Genesis story is not a happy story. It's hard. Brutally violent. Uncomfortable, at best. Why we continue to decorate our babies' nurseries and children's church classrooms in a Noah's ark theme is beyond me. There's really nothing pleasant about it until you get to the rainbow.

I could (because I wasn't looking for the movie to affirm my faith in God, or the veracity of the Bible) ignore the "rock monsters" everyone has been freaking out about. Whatever. Give the writers a little creative license before you start throwing stones. Posts at Relevant Magazine and Jewish Journal (remember, the story of Noah we know and love was passed down from our Jewish forefathers) had prepped me for some of the other controversial plot devices, so I was able to ignore those, too. Check out this post by Jason C. Stanley, too, for a handy-dandy comparison chart of the Genesis story and the movie.

Noah's story—his character arc—gave me pause (and brought me to tears). Why? Because I've been in that ugly place where I thought I'd failed to fulfill God's assignment. (Did you ever wonder what drove Noah to drink? Wow. It might be poetic license again, but there's nothing as miserable and discouraging as believing you've failed God.) And because I've (thankfully) been drawn out of that place of failure and into a place where I have a greater understanding of what mercy, love, and compassion truly mean. Not just for others, but for myself, in my own broken state.

On another note, my other takeaway from the movie is that meat is suddenly unappealing. To the extent that I skipped meat all week, which is weird for me. And difficult, since I'm the cook for a family of carnivores. Does "Noah" have an environmentalist, vegetarian agenda? Maybe. (After all, you know how those vegetarians and tree-huggers are always trying to take over the world. Sarcasm? Yep.)

And yet, maybe we do need to stop and think about what we're doing to the planet with which we've been entrusted, even though we know the end of the story, and know God is going to start all over with a new heaven and a new earth someday.

As a believer, does knowing the end of story mean I can treat the earth and the creatures I live here with as disposable and expendable, because Daddy God is going to replace it all eventually? That, in my opinion, is that same mindset that says my daily exercise routine is unnecessary because this body is doomed, anyway; it doesn't matter where/how the energy that lights and warms my home comes from; and I can eat all the Oreo cookies I want, as long as I cast the calories out of them first.

Is this right? Or do I need to adhere to those early instructions, the ones about caring for and overseeing God's creation, showing mercy to the creatures (animals) in my domain, and maintaining this earthly body in a responsible way for as long as it continues to be my tent?

The Biblical accuracy of "Noah" might be questionable, but the movie brings to light a host of other very Biblical, moral and ethical questions about life, about following God, about our humanity, and about our responsibility to God's creation that we would do well to consider and apply. Just a thought.

  • What's your favorite Bible-story based movie?
  • Have you seen "Noah," and if not, are you planning on it?

Niki Turner is a writer, former pastor's wife, mother of four, and grandmother of three. She has thus far been unsuccessful at coming up with catchy taglines for her writing, her purpose in life, or what she hopes to achieve in the future. Suggestions are welcome

  1. Great post, Niki. There's a lot to think about here. I hadn't planned to see the movie. Not because if the controversy. I tend not to let things like that keep me from something.

    I really do like the way you can still find something that touches you whether or not there was a Biblical message intended by the movie maker. That, to me, is so very worth it.

    Favorite Biblical movie: Passion of the Christ. Reason: the passion and gratefulness it inspired in me.

    Side note: Oreos aren't allowed in my house. I can't stop at four cookies, and I can't find that secret to vanquishing the calories.

  2. The Passion is probably my favorite, too. Makes me cry every time, though.

    LOL. I think keeping Oreos out of the house might BE the secret!

    1. I have "The Passion" movie and as much as I liked it, I haven't been able to watch it more than the one time.

      No oreos for me either. The last time I bought them went like an episode of a cop show. Addiction is not pretty.

    2. Yes, it's definitely not a "watch it over and over all the time" movie. Like, um, Iron Man. ;)

      Haha! Oreo addiction is a scary thing.

  3. I never trust any Hollywood "Bible-based" script to be accurate, but I do like to view the films for myself to see how close or way-out the creators got. I usually try to not get riled up without viewing and giving thoughtful consideration - because sometimes that creative license Hollywood takes really becomes an inspirational moment. Hey, if God can use a talking donkey...

    The Passion of the Christ is a favorite of mine. I haven't seen Noah (don't plan to, but more because I haven't seen a movie in a theater since my four year old was born). Without seeing it, I just figured, if people like it and are curious enough, perhaps it might lead them to actually read the Bible for themselves. Never a bad thing.

    as for OREOS, I can limit myself to one or two - but only because I force that limit on my child unit. Not fair if mommy gets more just because she's the mommy.*heh* If no child unit - Oreos would be banned from the house on the general addictive properties they possess. :)

    1. *grin* Yep, God did use a talking donkey to get His word across. Still does, although it's usually the 2-legged version these days. ;)

      My husband once caught me sneaking Oreos in the pantry so the children wouldn't ask for any. Funny thing is he was getting in the pantry for the same reason.

  4. I believe we are to take care of the planet and our bodies as long as we are using them.
    As for Noah... I probably won't see it but it has nothing to do with the subject matter. Absolutely we should not expect Hollywood to create a true biblical story. This is a movie for entertainment, to make money.

    Even movies made by "religious" filmmakers get trashed for every speck of doctrine one doesn't agree with, or that they didn't have a big enough budget to get 'good actors'. whatever!

    Sadly, some will see this movie and take it as 'gospel'. HA! In that case, yes, it's a good point for discussions. You've done that. I probably won't. I still can't get past a Jewish guy being named Ham. Typo?

    1. (ha ha, okay - not Jews. I know) But I am hungry now that you mention it.

    2. That was a spit-water-out-my-nose kind of LOL.

      I guess the YouVersion Bible app said the number of people accessing the book of Genesis has gone through the roof since the movie opened. That's something.

  5. I thought this article explaining that the movie actually was taken from gnostic beliefs and kabbalah rather than the Biblical account to be compelling and interesting.
    It made a lot of sense to me.

    I haven't seen the movie. Maybe when it gets to Netflix...

    1. Very interesting stuff. I think we Christians tend to forget that the roots of our faith are not American, or even European, and that there were lots and lots of variations on the theme, just as now there are so many denominations in Christianity.

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How familial DNA trapped a murderer for the first time – BBC News

Posted September 24th, 2018 in DNA, forensic science, murder, news by sally

‘The pioneering technique used to identify a British widow’s sadistic killer has led to hundreds of crimes being solved around the world. How was familial DNA searching used to catch a murderer for the first time, 15 years ago, and more recently the suspected Golden State Killer?’

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BBC News, 23rd September 2018


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North Carolina Mountain Birds: Red-eyed Vireo

Starting in the springtime, usually by late April, you’ll start hearing the Red-eyed Vireos at the Inn on Mill Creek B&B singing a lovely song of gently slurred notes, with phrases ending in an up-note or a down-note, making it sound like the bird is sweetly tweeting a short question and answering it. Over and over, and over and over.

Small bird with white chest and dark gray head perched on a tree branch

Red-eyed Vireo [photo: Wikipedia]

Typically, the song comes from the trees that border our orchard, or from the trees near the Carolina and Oak Leaf Rooms on the north side of the B&B. Even when the other birds take their afternoon break and the forest is otherwise quiet, the Red-eyed Vireo just keeps on singing.

We love the return of this bird from its winter home in the Amazon, so we’re giving the Red-eyed Vireo the April spot in this year’s 12 Months of Birding at the Inn series on our blog.

Here’s a description of the Red-eyed Vireo, from the Cornell Lab of Ornithology:

Red-eyed Vireos are olive-green above and clean white below with a strong head pattern: a gray crown and white eyebrow stripe bordered above and below by blackish lines. The flanks and under the tail have a green-yellow wash. Adults have red eyes that appear dark from a distance; immatures have dark eyes.

They aren’t the easiest birds to spot once the leaves are full on the trees, but just keep following their song and be patient. They like to hang out in the canopy of trees all day, munching on their favorite food, caterpillars. And singing.

About that song: The Cornell Lab of Ornithology reports that a male Red-eyed Vireo can sign up to 20,000 times a day! And even though it sounds like the same song, each bird can have 30 or more different types of tunes in its repertoire, and more than 12,500 different types of Red-eyed Vireo songs have been recorded. So, when you’re at the Inn on Mill Creek B&B in late spring and during the summertime, take a listen to the daytime singing of our winged neighbors. Chances are likely, you’ll hear a Red-eyed Vireo at some point during your stay.

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Innovation lives here.

The Rhode Island Office of Innovation is a governor’s initiative launched in January 2016 to support and positively impact public systems in the state.

Highlights & Happenings

One year in, check out how our Lighthouse school are doing

Watch our recently released videos showcasing Captain Isaac Paine ES, Barrington MS, and 360 HS. And then dig into data from the schools tracking progress and lessons learned during their first year as Lighthouse Schools.

Get involved with the RI open textbook initiative

Read about our cross-university partnership to save college students $5 million over five years. Outreach, trainings, and other supports are available to help faculty utilize free and openly licensed textbooks. Be part of the movement that has saved RI students over $2.2 million to date.

XQ+RI: Rhode Island’s XQ Challenge

XQ, the nation’s leading organization dedicated to reimagining high school, has selected Rhode Island as its first-ever statewide partnership. Stay tuned for more on how to join the #XQRI Challenge, helping us reimagine high school education for the 21st century.

"Part of creating opportunities for all Rhode Islanders is putting their needs first and turning away from how government has always done things." — Gov. Gina Raimondo

The Rhode Island Office of Innovation inspires and accelerates innovations in our state's largest systems, from state government to education to infrastructure, with the goal of redesigning government to be more user-centered, efficient, and responsive. We use non-traditional strategies to advance this goal forward, engage local implementation partners at every stage of the process, and assess and iterate on projects every six months.


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Innovating Government

Re-envisioning the role of government and developing approaches to connect and engage with citizens

Innovation League

This ten-month program trains government employees in using non-traditional approaches to solving tough problems. Each cohort is comprised of one to two rising leaders from across state agencies.

Employee REcognition

This program recognizes state employees who have taken innovative approaches to solving tough problems and encourages more people in government to think outside the box. Redesign

The official website for the state of Rhode Island was re-designed around the user experience, resulting in a user-driven homepage that better supports citizen to government interaction.

RI E-Permitting Portal

The RI Statewide Permitting Initiative established a uniform, web-based system to be used by the State, municipalities, and taxpayers for statewide permit management, inspection management, and electronic plan review.


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The International Network for Quality Assurance Agencies in Higher Education (INQAAHE) is a world-wide association of near 300 organisations active in the theory and practice of quality assurance in higher education. The great majority of its members are quality assurance agencies that operate in many different ways, although the Network also welcomes (as associate members) other organisations that have an interest in QA in HE.

INQAAHE offers members many services, including a Journal, a Bulletin, a Query service, a Good Practice database, funding for projects and funding for a Professional Qualification in QA. There are also Conferences and Fora at least annually.


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17th November 2000

The CPS has today announced that no police officer involved in the death of Roger Sylvester is to face criminal charges. An inquest sitting with a jury will now be held early next year.

Sheila Sylvester, mother of Roger said: “This shocking decision comes as no surprise to my family. We have continually voiced our dissatisfaction with the investigation process, which we believe, was based on selective information. The only public investigation will now be the inquest. At the inquest officers will once again be able to remain silent, as the Coroner will tell them they do not have to give answers that may incriminate themselves. It is nearly two years since my beloved son met his death while being restrained by police officers and I am no closer to finding out the truth about how he died. There is something shameful about a system where when people die in custody their custodians never give a proper account of what they did and the system is not geared towards making anyone properly accountable.”

Deborah Coles co-director of INQUEST who has been working with the Sylvester family and their lawyers said: “This outrageous decision once again brings the entire criminal justice system and the role of the CPS into disrepute. We can have no confidence in an investigation process that allows the police to investigate the police. In this case a flawed investigation has shaped the deliberations of the CPS and its resulting decision. When is the Government going to act so that when someone dies at the hands of the State the procedures that follow ensure accountability, openness and a pursuit for the truth? The narrow scope of evidence allowed at the inquest means that the many wider issues of concern such as police restraint methods and the disproportionate number of black deaths in police custody cannot be addressed. There must be an independent judicial inquiry set up to ensure that this death and the wider issues are subjected to proper scrutiny.”

Detailed information about the case is available at www.inquest.org.uk and www.rsjc.org.uk


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11 Countries With The Highest Agricultural Exports In The World

Food is the most important commodity in the world and the 11 countries with the highest agricultural exports in the world understand this fact very well and put a lot of effort into developing technologies to improve their output. In fact, as you will see from the list that we will present later, some of the top agricultural exporters have relatively small areas and managed to achieve high volume of exports through developing technology and investing in workforce education.

Earth’s population is expected to reach almost 10 billion by 2050. According to the UN’s Food and Agriculture Organization, this will result in an increase in demand for agricultural products by at least 50% compared to 2013. One way to reduce the need for increasing the global food production is through cutting losses and waste. The world is currently producing more than enough food to feed the entire population, yet there are around 1.2 billion people that are underfed. One of the reasons for this is the over-commoditization of food, which allowed financiers to speculate on agricultural futures and raise the prices for food items worldwide. The commoditization of food is due to the lack of regulations and the world governments together with the UN should address this issue by treating food as a human right rather than a commodity.

Food production is facing many issues and if demand is set to increase, these issues must be addressed. One of them is the migration of populations from rural to urban areas. The FAO estimates that 2/3’s of the world population will live in cities by 2050, which will result in fewer people being available to work in agriculture. Climate change is also affecting crop and livestock production. The recent hurricane Irma, which disrupted farming in Florida, is one of the latest examples. In addition, higher food demand might lead to the need for more natural resources like land and water, which would require more deforestation.

However, all these issues can be addressed through technology and the latest trends are pretty positive. More and more farms, especially in the developed world, use “smart” irrigation systems that analyze the quantity of moisture in the soil and dispense just the exact amount of water automatically. Sensors and drones are widely used to analyze fields and identify the need for fertilization, to identify infestations with weeds and parasites, and even fix these problems automatically, which makes farming less labor intensive. Biotechnology is also helping to improve output through making more efficient crops, thus eliminating the need for more land.

Businesses are also shifting from their traditional business of selling seeds, equipment or chemicals and are focusing on data. They develop platforms that work in the cloud and collect data on crop production and analyze other metrics like weather, weed infestation, and water requirements. This will allow farmers to work more efficiently, while companies will be able to identify some of the more common issues and address them through their products.

Having said that, let’s take a look at the 11 countries with the highest agricultural exports in the world and the trends that shape their food production, allowing them to stay at the top. Some of the countries in this list that have more land available for farming are also among the 8 countries that produce the most grain in the world.

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Tips to Designing a 3D Printed Fidget Spinner

About: Hi my name is Alex and I love creating stuff. I dabble in a bit of html coding, writing, and programing and I'm alwase finding new things I love. Also I'm a 17 year old Jesus freak that has a crazy life (I m...

In this instructable I will teach you what I learned when designing my own 3D printed fidget spinner so you can avoid makeing the same mistakes. Now personally, I don't care how cool your 3D printed creation is (and trust me some of them are REALY cool) if I didn't design it myself. Because honestly, all you prove when you recreate someone else's creation is you're good at following instructions. But when you design something yourself, that takes skill, time, and perseverance and that's what makes me proud. So today you won't be copying my fidget spinner. Instead you will be doing something really cool, designing your own. Here's some tips and tricks I've learned along the way.

Step 1: Tip 1: Don't Be Afraid to Mess Up

Lesson one, don't worry about messing up. Above is a picture of all my prototypes and as you can see I didn't get it first try. You actually do learn allot through trial and error, more than you would just getting it first try, so don't get discouraged.

Step 2: Tip 2: Have Margin

One of the biggest lessons to learn in life is things aren't perfect and this definitely applies to 3D printing. No 3D printer is perfectly precise so you've got to account for some printing error. I've found about .15 mm's does the trick. You want to have this margin between pieces that fit together either printed or otherwise. So if I wanted a cube to fit in a 4 by 4 mm hole I would make my cubes width and length both 3.85 mm not 4 mm. Now you may be thinking, "That's not even a forth of a mm! could that really make a difference?" Originally, I didn't think so either and guess what, my bearing didn't fit inside my print! so yes, yes it does make a difference.

Step 3: Tip 3: Can It Come Together

The next thing you need to ask yourself is can your design be assembled. Now, because you have a non-3D printed part (AKA the bearing) its a pretty good idea to make multiple pieces. Doing this allows you to take your spinner apart so you can clean your bearing and allows you to replace a piece instead of the whole spinner if something breaks.

Step 4: Tip 4: Double Check Your Design

Make sure your design is sturdy. As you can see my original design was connected together by only a mm thick section of plastic. I soon found that such a thin bit of plastic couldn't endure the wrath of my pocket so make sure that your design will hold up under the wear and tear. The best way to do this is to print a rough prototype and test it out.

Step 5: Tip 5: Make It Heavy

Fidget spinners need to have weight behind them in order to work and unfortunately 3D prints are pretty light. Now a great way to add weight to a print is to make sure your printer is set to 100% infill. This may take longer and cost a bit more but its totally worth it. Setting your printer to 100% infill means your creation is 100% plastic and the printer doesn't make gaps inside your print. This adds stability and weight, and for a fidget spinner thats a win win.

Step 6: Tip 6: Round Out Your Edges

Rounding out all your edges is a good idea for three reasons. One its nicer on your fingers, two it looks smoother and three the printer likes it. You dont have to round very much, even half a mm will do, but its defiditely a good practice to have when designing your spinner.

Step 7: Tip 7: Dont Over Size

Honestly if you want to be able to really fidget with your spinner you don't want its diameter more then 9 cm or else its likely to hit your hand as you spin it. However this does entirely depend on the size of your hand so just make sure your spinners diameter is appropriate for your hand.

Step 8: Tip 8: Give It a Bear Hug

Lesson number seven is make your print bear hug your bearing. If the spinner doesn't squeeze your bearing it will slide around adding extra friction and thus making your spinner less efficient. So you really want your measurements to be as precise as possible and the only way to do that is through some trial and error.

Step 9: Tip 9: Have Fun!

You would think this would be a given but seriously it can get pretty frustrating having your design fail. So make sure you have a good time because otherwise there is no point. Comment below if this helped you and send me a pic of your spinner when you finish.

    • Leather Challenge

      Leather Challenge
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      Tape Contest
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      Pocket Sized Contest


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IBC Warns of flood-damaged vehicles for resale after “Superstorm” Sandy

Toronto (Nov. 29, 2012) – As the Northeast and Mid-Atlantic region recover from “Superstorm” Sandy, which hit between October 29 and 31st, Insurance Bureau of Canada warns Canadians to be vigilant of storm-damaged vehicles being resold to unsuspecting consumers.

“In each disaster there are attempts by fraudsters to clean up and resell flood-damaged vehicles,” says Rick Dubin, Vice-President of Investigative Services at IBC. “Canadians should be cautious when a deal seems too good to be true and should report any suspicious vehicles to IBC through our tips reporting program at 1-877-IBC-TIPS or through the web at www.ibc.ca.”

Authorities estimate that thousands of vehicles have been damaged from flooding in several US states. IBC is working with National Insurance Crime Bureau (NICB) and law enforcement to identify these storm-damaged vehicles to reduce the potential for consumers being taken advantage of.

Dubin adds, “This is a case of buyer beware. When considering a private purchase, you should consider doing a history search of the vehicle and have the vehicle fully inspected by a known mechanic to ensure it is not a storm or flood related or even stolen vehicle. The consumer can also go to the NICB’s web site and run the Vehicle Identification Number (VIN) through NICB’s VIN search to see if it comes up as a branded vehicle.”

Not only has this type of activity surfaced post Hurricane Katrina, it happened frequently after some of the floods we have had here in Canada in Quebec and New Brunswick. It is something everyone should be aware of at all times, especially after major catastrophic events where fraudsters are looking for opportunities to take advantage of Canadians.

For more information on insurance crime click here.

About Insurance Bureau of Canada

Insurance Bureau of Canada is the national industry association representing Canada’s private home, car and business insurers. Its member companies represent 90% of the property and casualty (P&C) insurance market in Canada. The P&C insurance industry employs over 114,000 Canadians, pays more than $7 billion in taxes to the federal, provincial and municipal governments, and has a total premium base of $40 billion.

To view media releases and information, visit the media section of IBC’s website at www.ibc.ca and for IBC on Twitter follow @insurancebureau.

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Photo: Nice, France

Intact Attends GFSI Global Food Safety Conference 2019 in Nice

The GFSI's Global Food Safety Conference (GFSC) is one of the most renowned and influential events in its field. Also this year, Intact's top management takes part in this must-attend event for food safety professionals to keep up with latest industry trends and share their professional knowledge on audit, certification, and standards management with the GFSI community.

Chat with Intact's CEOs and Industry Experts

GFSI Conference 2019 in Nice at the French Riviera is a perfect opportunity to meet and chat with the executive management team of Software as a Service (SaaS) specialist Intact. Intact CEO Thomas Lorber and Jake Lewin, newly appointed CEO of Intact's US subsidiary Intact US, Inc., will take part in all three conference days and are happy to share their thoughts on trending food safety matters as well as innovative software solutions. Intact Is known for its flagship product ECERT – the leading ERP solution specifically designed for the requirements of the testing, inspection, and certification (TIC) market.

Thomas Lorber
CEO, Intact
Contact »

Jake Lewin
CEO, Intact US
Contact »

Dimo Hirsch
Head of Product Management
Contact »

Frank Gerriets
Global Sales
Contact »

Dimo Hirsch, Intact's Head of Product Management, will also be in Nice to meet with various food safety stakeholders to discuss their most pressing challenges as well as strategies and solutions to cope with them. Intact will furthermore be represented by food safety expert Frank Gerriets, who is looking forward to seeing industry peers and working out practical approaches to increasing food safety on a global level.

ECERT Mobile App for Audits & Certifications

In Summer 2019, Intact will launch its highly anticipated ECERT Mobile App for audits and certifications. While participants of Intact Summit 2018 had the chance to take a look at it last autumn already, visitors of GFSI Conference 2019 will now also have the opportunity to schedule a live demonstration with Dimo Hirsch to experience the ECERT Mobile App first hand.

The app is suitable for any standard and any type of audit and certification. It will be available for Android, iOS, and Windows 10 and run on smartphones, tablet computers as well as laptop computers with touchscreen.

Image: ECERT Mobile App for Audits and Certifications

The Future of Food at GFSI 2019

GFSI Conference 2019 will focus on Emerging Challenges and the Future of Food Safety. With new developments in science and technology, and an ever-changing global marketplace, the food retail industry as well as the certification industry are experiencing extensive, exponential change. Intact, leading innovation in the development of software solutions for the TIC market, is an experienced partner for standard setters, certification bodies as well as companies performing supplier audits to effectively and efficiently cope with the challenges facing them.

The Global Food Safety Conference (GFSI Conference)

February 25–28, 2019 | Nice, France

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Bridging The Gap Between Health and Education
(860) 291-9787

Debbie PoerioDeborah Poerio, DNP, APRN, FNP-BC, President/CEO, worked in private and public health pediatric practices until she was hired in 1993 by Manchester Memorial Hospital (MMH) to administer its first School Based Health Centers (SBHC) in East Hartford Middle School. Following the transition of the SBHC from MMH to Integrated Health Services, Dr. Poerio has proven her ability to create, operate, expand, and sustain new health care facilities, citing 4 full SBHC sites that offer medical behavioral and dental services, and 3 sites located at Goodwin College that provide behavioral and nursing services in East Hartford, Connecticut.

During this time Dr. Poerio found time to pursue her Doctorate of Nursing Practice from Johns Hopkins University, from which she graduated magna cum laude in 2015. Dr. Poerio is committed to maximizing the future potential for IHS, and has developed relationships and collaborations within the community, state, and national stakeholders that serve to sustain and enhance the program’s mission.

Jill Holmes Brown, MSW, LCSW Chief Operating Officer, has been working in Health Care for Over 20 years.  She began her School Based Health Center Career in 1998 working as the Clinician in Silver Lane’s SBHC. In 2006, after 8 years of experience and expertise, she was hired to serve as the Director of the SBHC Program. She was part of the team that developed Integrated Health Services, a non-profit organization that administered 5 SBHC Programs in the East Hartford Public Schools and managed a three quarter million-dollar Department of Public Health Grant.

She also oversees SBHC and nursing services at Goodwin College’s Early Childhood Magnet School, the Connecticut River Academy, and Goodwin College Health Center. Under her direction a full dental restorative program had been implemented.

Ms. Holmes-Brown sits on many boards to name just a few are the CASBHC (Connecticut Association of School Based Health Centers), and The Goodwin College Early Childhood Education Advisory Board, School Readiness council and was appointed by Senate President Martin Looney to sit on the Behavioral Health Partnership Oversight Council, and most recently was named the Government Liaison for the Connecticut Association of School Based Health Centers.

Mallory Brietmaier, APRN, Medical Supervisor

April Calvin, Billing Supervisor

Contact An Administrator

Jill Holmes

A Message From The President

It has been a year of changes and new opportunities as IHS has expanded our services to include new innovative and evidence-based initiatives.

The ADAPT Program (Assessing Development to Assist Preschoolers in Transition) is entering its third year of formal evaluation, and the data has proven as impressive as the outcomes, resulting in a 60-70% improvement in behaviors from clinically impaired to normal functioning.  ADAPT is the first state and national therapeutic evidence-based therapeutic intervention program created for preschool children which includes their families and teachers. In December 2017 the ADAPT Program was awarded the Hartford Business Journal’s Healthcare Hero Award for Program Prevention and Innovation.  In February 2018 ADAPT was included in a book addressing Social and Emotional Learning, which is currently being published. Finally, IHS has been asked to contract to expand the program into 14 sites throughout Connecticut.

The successful history of service provision with Goodwin College has led to a partnership between IHS and Goodwin on the creation and administration of the Goodwin Health Center, which will open to students, faculty and staff on March 1, 2018.  Medical, Dental and Behavioral Health services will be provided at 403 Main Street in East Hartford on Goodwin College Campus, which also houses the Optometry and Dental Hygiene Programs for Goodwin students.

The School Based Health Center (SBHC) at the Connecticut River Academy (CTRA) site has been incredibly well received and utilized, thanks to the amazing efforts and talents of IHS professionals, and with the support of CTRA’s faculty, staff, and Administration.

The creation of SBHC programs in two new communities is currently under negotiation, and has the support of both community’s Town and Superintendent.

As we are told….”When one door closes, another door opens.” IHS is grateful to its staunch advocates, funders, and partners who have been instrumental in their support of our mission to provide high quality, accessible, and affordable health care services to those in greatest need.  We are proud to have excelled in the provision of services to children and families for over 25 years, and look forward to expansion of these services over the next 25 years.

Warm Regards,


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Legal & General implements Intelliflo’s Intelligent Office solution in preparation for the MMR

By Jo Gilbey
Find me on: LinkedIn Apr 25, 2014 9:49:00 AM

With the Mortgage Market Review (MMR) now here, Legal & General have already implemented Intelliflo’s Intelligent Office (IO) solution to help its Appointed Representatives (ARs) become fully compliant with new regulations.

Legal & General have been working closely with five partner firms to ensure that the solution and the training required exactly fits the needs of Legal & General’s distributors.

Legal & General chose IO to give its advisers more tools to manage and report on customer activity. ARs will have access to on demand statistics and figures to help them identify trends, new business opportunities, measure and benchmark performance, along with tasks and activities by advisers.

IO is also a web-based system, so advisers will be able to access the software from most devices, in any place and at any time.

Simon Maskell, Proposition Director, Legal & General Network, said:

"We are confident that Intelliflo’s IO system will help to make our Network’s transition into the post-MMR industry as smooth as possible. We have implemented IO to enable us to manage regulatory obligations now and in the future much more effectively, and produce clear and robust audit trails as the number of advised sales, begin to increase post-MMR.

The move to IO is a key element of our long term commitment to ensuring that Legal & General’s distribution network is the strongest in the market. We have made a huge investment into making sure the system is tailored for our ARs, offering excellent adviser and customer experience. And with further enhancements planned later this year and next, it can only get better.”

Dave Chessell, Chief Commercial Officer, Intelliflo, says:

“We are pleased to see that our Intelligent Office solution has helped Legal & General prepare for the changes that come with the MMR. Regulation is one of the key challenges that the mortgage market will have to face as of the end of April, and having the appropriate system to accommodate these changes is essential. IO will enable greater efficiency and productivity in a compliant way.”

Alyson Bowcott
PR Manager
Legal & General Group Plc
01737 374443
07764 582574

About Legal & General
The information contained in this press release is intended solely for journalists and should not be relied upon by private investors or any other persons to make financial decisions.

The Legal & General Group, established in 1836, is one of the UK’s leading financial services companies. As at 31 December 2013, we were responsible for investing £452 billion worldwide on behalf of investors, policyholders and shareholders. We also had over 7.9 million customers in the UK for our life assurance, pensions, investments and general insurance plans.

Legal & General is one of the biggest providers of index-tracking investments in the UK, managing £269 billion as at 31 December 2013.

About Intelliflo

Intelliflo ( has been providing information technology services to financial services companies since its formation in 2004. Its leading web-based business management software, Intelligent Office, helps financial businesses large and small to improve efficiency and increase profits. Intelligent Office supports over 1,150 firms and 11,000 users with assets under advice of £150 billion (as at 31 March 2014).

In July 2013 HgCapital, a leading European private equity investor in B2B technology companies, became a majority shareholder in Intelliflo Ltd. HgCapital has a wealth of expertise in developing web-based software businesses and is committed to supporting the next phase of Intelliflo’s growth.
Intelliflo has won the Professional Adviser ‘Best Technology/Software Provider’ award, voted for by Financial Advisers, every year since 2010.

For further information please contact:

Jo Gilbey
Marketing Director
Tel: +44 (0)208 481 1111

Sophie Placido
Rostrum Communications
0207 440 8678


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ANNE ELSPETH RECTOR: Neighbours worth their weight in gold

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When new neighbours moved in I was still hobbling around on crutches and our household mired in a platter full of distractions preventing much socializing last summer in the ‘hood.’
Over time, though, I noticed how helpful these new neighbours were making themselves. And as we spoke of water quality issues throughout our block, I remarked on their considerate lawn-mowing and weed-whipping for a neighbour with health issues that hinder them doing so. The gentleman explained they were trying to be nice to their neighbours because “we have nice neighbours.”
I thought of this throughout the day, of the positive attitudes toward others and the constructive examples this sets in such a conflicted world. Next morning, enjoying coffee over a fence, another neighbour mentioned watching a nearby octogenarian washing her windows, and his offer to do them instead… this energetic elder awesome to those of us hobbled by life’s physical hits. Again I remarked on a neighbour’s observant considerations, somewhat strengthened by the collective charity occurring around us.
We try to help when and where we can too, whether my husband snowploughs others out after substantial storms – as someone once did for me when he worked ‘on the road,’ or the time a neighbour’s pipes froze and my carpenter spouse found just the right tool to resolve it. While it took a wee bit of time and patience before seeing his tool again, when a neighbour asks for help it feels pretty good to be able to say yes. And petitions to police calls, we step up when we’re needed. Like the neighbour who replied “Sure, I’ll give you a ride” when mine hadn’t arrived yet, most of us genuinely want to lessen the difficulties we witness near home.
And who but a neighbour could appreciate a comical chin-wag over the most recent, ridiculous real estate price sought for homes on nearby streets? Go ahead, Google the latest western city core listings.
After helping with neighbours’ yard-work our newer residents teamed up with their kids to tackle overgrown weeds between the road asphalt and sidewalks, growth overtaking other homes’ frontages along our block. I grasped, and then grinned, as the neighbourhood bar of assistance nudged higher.
Neighbours help with parcel deliveries and garden tips, weather reports and breaking news. We mind homes, and pets, whenever one’s away and frequently set containers nearer neighbours’ grasps. We communicate, celebrate, and even console one another. More importantly, spirits of communal cooperation offer several extra eyes keeping watchful tabs on neighbourhood kids. Kids who, earlier this year, playing on this same quiet street, unprompted and unaware I could hear them out back, nonchalantly declared how they think “this is a nice neighbourhood to live in.”
Such squealing sounds of play punctuated my summer and, despite their occasional fevered pitch, these are young lads after all, I’ve come to appreciate what it all says about this sleepy city spot we inhabit. Our neighbourhood isn’t fancy and we don’t fuss fastidiously over appearance. We differ in tastes, education, politics, spirituality, birthplaces, careers and countless life choices – and yes, we have our colourful characters. But few of us compete or conflict of late here in Vinegar Valley. And as a verdant landscape offers a veritable taste of country living – despite serious water issues right here in river city, this personification of neighbours helping neighbours in need, helps cement this humble street as home sweet home.
Thank a generous, giving neighbour today. Better yet, lend a hand to a neighbour in need. For those nearest home may turn out to be our most reliable help come tomorrow.


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4 strategies to increase user engagement

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Main illustration: Simone Noronha

The definition of an “engaged user” varies from product to product.

For a to-do app an engaged user should be logging in every day to add and complete items whereas for an invoicing app an engaged user might only log in once per month. There is no consistent quantifiable definition of engagement across different products.

Unlike pageviews, visitors, returning visitors and conversions, there’s also no analytics app that can instantly tell you what you need to know. But ignore engagement at your peril. Just ask Snapchat. Their $20 billion valuation was largely built around almost a whole generation of people signing into their product multiple times every day.

Why is user engagement important?

Most customers who sign up will use a product only once. This is true for every product with a free trial. This isn’t surprising; it’s the fallacy of funnels in action. When you strip every barrier away from signing up, what you get is lots of signups. Unfortunately lots of signups doesn’t translate to lots of customers. Customers are the result of a series of events. Here is a simple overview:

How to increase user engagement

Customer engagement is just one piece of the puzzle, but it is so frequently ignored that there’s lots of quick wins to be had. Here’s 4 strategies to increase customer engagement.

1. Make a strong first impression

Every day a potential customer is seeing your interface for the very first time. This can be forgotten within teams that are always designing for themselves. The first screen your users see has 3 important jobs.

  1. Explain how your product works.
  2. Motivate your users to get started.
  3. Let your users know how to get help, if and when they need it.

Products that do none of the above get the exact behaviour that they designed for. The user will log out and most likely never return.

There are lots of great ways to welcome a new signup to your product and show them around. There are blank slates, tutorials, dummy data, etc. A simple first step that we encourage Intercom customers to do is to send a welcome message to greet each new signup personally. This works great for starting conversations, which in turn increases conversions.

Welcoming and engaging new users

All of the data we have says that in-app welcome messages are more likely to be read, clicked on, and responded to, which is why we encourage our customers to send them. Some people will just respond with “Thanks”. Others will ask how to set up a welcome message, ask questions or spot bugs.

Simply communicating with your users is a great way to encourage them to ask questions, try out features, and stick around. By starting a dialogue they’re far more likely to say things like “How can I email inactive users?” or “How should I use tags?”.

At best you’ll win yourself more customers, and at worst you learn what’s missing or misunderstood in your product.

2. Gradually expose the depth of your product

Every worthwhile product has features that aren’t immediately apparent or useful. These can include quick-wins such as email notifications and alerts, third-party integrations, export features and keyboard shortcuts.

These deeper benefits can’t be called out immediately. After all, who cares about data export before they have data, or keyboard shortcuts before they’ve used any features?

Most product owners tend to try to expose these features either through badly timed email blasts, documentation, or an FAQ. None of these approaches work well.

Emails arrive out of context, out of time, and are more likely to interrupt a user than to interest them. Their response is to archive your message and stop reading future messages.

Leaving features explained and promoted in your FAQ or help sections means their only chance of exposure is when a user has experienced an issue with a part of your product. This isn’t the ideal time to distract them with other features.

Define a message schedule

We advise our customers to create message schedules to gradually promote certain features. When you have good insight into your userbase you can work out which secondary features delight users and at what point they’re useful. Once you’ve done that it’s just a matter of timely communication. Intercom lets you send a series of email, push and in-app auto messages to people, based on their individual behavior. Each message in the campaign drives people toward a common goal.

Always end each message by letting your customers know you’re there to help if they have any questions. This is key to getting feedback, which helps you tweak your customer engagement strategy.

3. Announce features and improvements in-app

The only time your users care about new product features or improvements is when they’re using your product, so that’s exactly where you should be announcing them.

In-app messages are up to ten times better than email at engaging your customers. For example, when we launched our feature, Smart Campaigns, we announced the new feature to customers when they arrived in the messaging area of Intercom, via an in-app announcement. That message contained a video with a high-level overview of the feature and instructions to get started – people could click around, test it out and respond with any questions they had. It’s hard to imagine an email achieving a similar effect.

in app messages

4. Engage customers during trials

engage customers during trials

Startups tend to fall into two categories: those that solve a problem people experience, and those that are nice to have or fun to use. Don Dodge famously labeled the two categories as vitamins and painkillers. If your product is a painkiller, then you can learn lots from your trial users.

There are two types of users in your 30-day trial. There are tyre-kickers who might sign up after seeing some praise on Twitter or a link on Hacker News. They don’t have your problem, and are only here to have a quick look around at the solution you’ve created. These guys aren’t prospects, and will rarely have valuable feedback for you. Never listen to theoretical customers.

Then there are signups who are genuinely interested in using your product, but need to be nudged towards success. If you are unsure what success looks like for each customers, you can simply ask them. This can be tough but Intercom allows you to create the logic and automate the messages. Check out this guide on how to message customers during free trials for more details.

Start increasing user engagement

We’ve seen first hand the effect of these 4 simple steps towards engaging with your customers. Each of these messages takes no more than an hour and pays back many times over. And if you’d like to start sending some of these messages today, check out our Messaging Starter Kit for Customer Engagement.


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Every School/Academy/Federation should have an effective governing body made up of well informed, knowledgeable, skilled governors. Working alongside and with governing bodies, advisory boards, committees and parents forums are an intrinsic part of improving outcomes for children and families, as well as focusing resources to address priorities.  Showing accountability and demonstrating how governance works is a key feature of current inspection regimes.

Ensuring that you understand terms of reference, create appropriate structures, strike the right balance between support and challenge and have clarity about decisions are all vital for providing effective governance.  This practical programme is provided to support governing bodies fulfill their strategic role effectively.

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  • Characteristics of good governance.
  • The core functions of a governing body statutory responsibilities.
  • Performance management and capability.
  • Engaging with stakeholders governance in multi-academy trusts.

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Archive for January, 2011

Botswana Court Awards Kalahari Bushmen Water Rights

Friday, January 28th, 2011

After eight years of litigation, on January 27, 2011, the Kalahari Bushmen of Botswana won the right to access borehole water in their ancestral lands located in the Central Kalahari Game Reserve. The victory came when a court of appeals unanimously struck down a lower court ruling that had previously denied the Bushmen access to the borehole (Court’s Decision).

Although the decision was not predicated on a human right to water, the court referred to General Comment 15 of the U.N. Economic and Social Council (here), and the 2010 UN Human Rights Council Resolution on Human Rights and Access to Safe Drinking Water and Sanitation (here) (which the court misidentified as a UN General Assembly document) to address the Botswana constitutional issue of whether the Bushmen had been “subjected … to inhuman or degrading punishment or other treatment” as a result of the denial of access to the borehole. The court ruled that by prohibiting the Bushmen from using, at their own expense, borehole water for domestic purposes, the Botswana government had violated the Bushmen’s constitutionally protected rights.

Accordingly, the court ordered that the Bushmen have a right at their own expense to re-commission the contested borehole and to sink new boreholes in the Reserve so long as the water is used for domestic purposes.

The full text of the final appellate judgement can be found here.


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Archive for June, 2016

Transboundary Offshore Aquifers: A Search for a Governance Regime

Monday, June 27th, 2016

The following essay by Renee Martin-Nagle is a summary of her recently published article entitled: Transboundary Offshore Aquifers: A Search for a Governance Regime, which appears in Vol. 1.2, 2016, pp. 1-79, of Brill Research Perspectives in International Water Law. Ms. Martin-Nagle is a PhD Researcher at the University of Strathclyde and a Visiting Scholar at the Environmental Law Institute. She can reached at renee.martinnagle [at]

In December 2013 an article appeared in Nature magazine describing aquifers lying under continental shelves around the world and containing fresh to slightly brackish water.  Entitled ‘Offshore Fresh Groundwater Reserves as a Global Phenomenon’, the article summarized scientific studies since the 1970s and suggested that the volume of water held in these offshore reserves could amount to twice the volume of groundwater withdrawn from aquifers globally since 1900.  Within days, the global press seized on the article and gleefully announced that the global water crisis had been solved.  Intrigued by the possibilities, I determined to understand the scientific support for such claims as well as the potential they held for supplementing existing freshwater supplies.  Moreover, I began to wonder what governance regime might apply in the likely event that one or more of these offshore aquifers straddled an international border  Since the topic of sharing transboundary offshore aquifers has not been addressed previously, there was no template to follow.  However, logic suggested that a governance regime for the these unique aquifers should be influenced by at least three current regimes: legal principles embodied in the UN Convention on the Law of the Sea (‘UNCLOS’), legal principles applicable to transboundary offshore hydrocarbon development, and legal principles that have evolved for transboundary land-based freshwater resources.

Global_Sumarine_Aquifers1My article begins with an explanation of the origins of offshore aquifers.  Not surprisingly, they were formed in the distant past, when meteoric and geological conditions were different than they are today.  During the last glacial maximum between 26,500 and 19,000 years ago, sea levels were much lower than they are today.  At that time the current continental shelves were actually part of the continental coastlines and were, therefore, exposed to rain and other meteoric conditions.  Over thousands of years, freshwater became entrapped between confining layers that were generated by the same natural processes that produced other land-based confined aquifers.  As glaciers melted and sea levels rose, the confining layers protected the now-offshore freshwater aquifers from saltwater intrusion.

With this background, the article proceeds to analyze three legal regimes in search of guidance on how these resources might be governed in transboundary circumstances.  It begins by looking at the UN Convention on the Continental Shelf (the precursor to UNCLOS) and its equidistant method for apportioning shared natural maritime resources among nations with adjacent and opposite coasts.  It then considers the assessment of the International Court of Justice in the North Sea Cases, which rejected the equidistant approach, urged nations to seek equitable solutions based on locally-specific facts and circumstances, and referenced the unity of a deposit. UNCLOS followed the ICJ guidance in advising nations to seek equitable solutions.

Global_Sumarine_Aquifers2Following the North Sea Cases, the oil and gas industry quickly filled the void by developing its own legal mechanism, which is the second regime assessed in my article.  Under that regime, and in harmony with the ICJ’s suggestion to preserve the unity of deposits, the industry utilized a system called unitization where parties sharing a resource appoint a single operator to exploit that reserve, with their respective shares being pre-determined in the applicable agreement.  The concept of unitization later evolved into joint development agreements where nations agreed on an operator for both exploration and exploitation of the resource.

The third regime considered in my study is the body of law that has developed for land-based groundwater resources.  While there are only four ratified treaties and several sets of guidance that address transboundary aquifers, certain concepts for land-based water have evolved to the point of representing accepted principles of customary international law.  Principles such as reasonable and equitable use, no significant harm, cooperation, and sharing of information have been enshrined in treaties for surface water and have also influenced principles for sharing hydrocarbon resources.

After examining these three bodies of law, I propose suggestions for a governance regime for transboundary offshore aquifers that incorporates the best aspects of each of them while still bearing in mind practical aspects of resource development.  Whether this regime will be needed in the near future remains to be seen. Nonetheless, by offering this analysis, I hope to begin the conversation and lay the groundwork for the time when offshore aquifers may be used to support existing freshwater supplies.

The entire article is available here.