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Tristan Al-Haddad’s shape-shifting sculpture “Stealth” enlivens Midtown stretch.

Tristan Al-Haddad combined art, architecture and engineering in designing Stealth.
Tristan Al-Haddad combined art, architecture and engineering in designing Stealth. (All photos by Tristan Al-Haddad)

Tristan Al-Haddad cannot stand still while showing off the sinuous, fin-like curves of his latest public art installation — a nearly jet-black, polished, monolithic concrete sculpture called Stealth.

But when asked if the 33-foot-tall monolith fronting 1230 Peachtree Street (an office tower actually on 15th Street), is a metaphor for anything, he stops dead in his tracks.

“Absolutely not,” says the Georgia Tech architecture professor. “It’s really about an experiential condition. It’s about the body’s existence in space, and how it makes you feel.”

And with that, Al-Haddad is back in motion.

First, he zips over to the north side of 15th Street to demonstrate how Stealth looks like a flattened rectangle from the perspective of the Woodruff Arts Center’s Rich Plaza. He then walks about 50 yards east to show how the same structure becomes a hexagon from the vantage point of Peachtree Street.

But once he darts back across 15th Street and enters what he call its “urban portal” — the sculpture shape-shifts yet again as two pure geometric figures (the rectangle and the hexagon) reveal themselves to be a single, unbroken, interlocking band.

Tristan Al-Haddad
Tristan Al-Haddad

Al-Haddad says he chose the title Stealth “to evoke that which is crafty and transforms in a subtle way,” and the voluptuous, volumetric and zoomorphic piece certainly earns its name.

Commissioned by Cousins Properties as a way to transform and enliven the nondescript stretch of 15th Street between Peachtree and West Peachtree streets, the sculpture will double as seating: The base, designed as benches, is intended to invite pedestrians to use the plaza as a place to meet, relax and eat lunch.

Focal points like Stealth, reasons Al-Haddad, “can make cities better by making them more livable, and encouraging more interactions and activity between people on the street.”

He’s equally hopeful that the piece might encourage introspection as passersby pause and look up to see the sky framed through the sculpture’s hollow core. “If art can do anything, it can slow you down for a minute, make you change your position or change the way you look at something. That’s what my work is all about.”

Although 15th-century European perspectival and illusory games inspired his vision of the sculpture, building it, according to engineer James Case, was a “monumental, technology-driven task.”

“I have never seen anything as daring and unusual as this reinforced concrete structure without a steel skeleton,” says the senior principal at Uzun+Case, who worked with Al-Haddad to close the gap between concept and physical reality.

Also worthy of note, says Case, are the work’s “aesthetic ironies:” solidity versus openness of form; the concrete hardness of its skin, softened by a human touch (as evidenced by irregularities and form marks); and the thin (7”) exterior of its blades contrasted with its thick (14”) interior.

Finding the right material to cast Stealth’s thin, pliant, cantilevered form was another challenge. Al-Haddad and Jason Adams, owner of Sinclair Construction Group, Inc., worked with chemists from Thomas Concrete Group for two years before settling on a special mix that was both high-strength and able to flow and compact well. Sand for the concrete was a coarse aggregate of blue-black Adairsville granite quarried in North Georgia. Iron oxide and carbon pigments were used to deepen the black, which will change as the concrete weathers.

“I’ve collaborated with 50 to 75 architects on …large-scale commercial construction since 2008,” observes Adams. “Most will draw something really great, then just throw it in the contractor’s lap and say, ‘Okaynow build it.’ Tristan is the only architect I have ever met in my career who wanted to be a part of every process. His deep understanding of materials and construction is really exceptional.”

This involvement was also evident during construction. Workers who assembled, sanded and polished Stealth cited Al-Haddad’s willingness to get up on the scaffolding, provide whatever materials and resources are necessary and make sure his crew stays hydrated in the heat.

“Tristan really gets how to work with people and has the confidence of the entire team… which is incredibly important,” says Katherine Molyson, Cousins’ vice president of development and the driving force behind the project.

Said one construction worker, “We don’t want this project to end because we are having so much fun!”

Al-Haddad hopes Atlantans will feel the same way about Stealth, but he’s especially eager to see how children will respond to the piece. “Kids have an amazing ability to just experience something without regard for deep meaning, cross-references, intellectualizing or metaphors,” he observes.

“They are not as tainted as adults. It’s about feeling the piece rather than thinking the piece. And, in my mind, that’s a thousandfold better than any metaphor.”

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Janos Xantus

 (1825 - 1894)
Janos Xantus was active/lived in California / Hungary.  Janos Xantus is known for bird studies, topographical views.

Biography   Janos Xantus

Born in Csokonya, Hungary on Oct. 5, 1825. While a law student, Xántus became involved in the ill-fated Rebellion of 1848. After decamping to the U.S. in 1851, he became a topographer with the Pacific Railroad Survey in 1852. During 1855-57 he served with the U.S. Coast Survey and was stationed at Fort Tejon and Cape St Lucas. While in California, he contributed greatly to the study of western birds which resulted in several new species being named for him. He published and illustrated two books based upon his experiences in the U.S. entitled Levelei Ejszakamerikából and Utazás Kalifornia déli Részeiben. He was U.S. Consul at Manzanillo, Mexico from 1861 until his return to Hungary in 1864. Upon returning to his native land, Xánt

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Time Fountain

Time Fountain

By in Inspiration, Interactive on 2007/03/04

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Redford, Robert

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Redford, Robert Gender: M
Charles Robert Redford, Jr.
born on 18 August 1936 at 20:02 (= 8:02 PM )
Place Santa Monica, California, 34n01, 118w29
Timezone PST h8w (is standard time)
Data source
BC/BR in hand
Rodden Rating AA
Collector: Wilsons
Astrology data s_su.18.gif s_leocol.18.gif 25°59' s_mo.18.gif s_vircol.18.gif 19°14 Asc.s_piscol.18.gif 29°00'

Robert Redford
photo: Steve Jurvetson, license cc-by-2.0

American actor, director, and environmental activist. Redford received an Academy Award for Best Director for his film "Ordinary People" in 1980 and appeared in films that include "All The President's Men," 1976, "The Way We Were," 1973, "The Sting," 1973, "The Great Gatsby," 1974, "The Natural," 1984, "Out of Africa," 1985, and "The Horse Whisperer," 1998. He first became well known for his signature role as "The Sundance Kid" in the classic film "Butch Cassidy And The Sundance Kid," 1969.

Redford is the only child of an accountant father and homemaker mother. Growing up in Van Nuys, CA, he spent his childhood daydreaming of action beyond the narrow confines of his town. A poor student and often in trouble, he found his passion in art and baseball. "I grew up in a state of indescribable boredom - In grade school I hated being regimented. My mind wandered constantly. I'd amuse myself by sketching. My only outlet was sports. To alleviate the tedium I hung out with a pretty rough crowd in high school. Outgrowing all this, I went off to the University of Colorado on a baseball scholarship where I ran into another form of regimentation." The death of his beloved mom during Redford's 18th year confirmed his desire to escape and explore. "Then I quit, boarded a freighter and headed for Europe, where I bummed around trying to be a painter. And my real education, my real life began."

After returning to Los Angeles, Redford married 18-year-old Lola Van Wagenen in 1958, a neighbor in his apartment building. The couple moved to New York, where Redford enrolled in The Pratt Institute of Art and Design and eventually in The American Academy of Dramatic Arts. By 1961 he had a leading role in the Broadway play "Sunday In New York," followed by another leading role two years later in the Broadway hit "Barefoot In The Park." In 1967 he played opposite Jane Fonda in the film of the same title, and was noticed by actor Paul Newman, who cast Redford to play opposite him in "Butch Cassidy And The Sundance Kid," which catapulted Redford to superstardom.

While a steady stream of successful films followed in the '70s and 80s, Redford changed his role from actor to director in the films "Ordinary People," 1980, "The Milagro Beanfield War," 1988, "A River Runs Through It," 1992 and "Quiz Show," 1994. In 1981, disgusted with the star making machinery of tinsel-town, Redford established The Sundance Film Festival in Park City, Utah, now a Mecca for independent filmmakers from around the world. "I find Hollywood to be as cold and harsh a business as Wall Street. The dollar drives it, not art."

In addition to acting, directing and managing Sundance, Redford is an crusader for saving the environment, receiving the Audubon medal from President George Bush. "The best thing we can do about the environment is to educate people. Then have enough faith in the people that once they understand, they're going to be mad enough, frustrated enough, impatient enough to do something about it."

In 1985 he and Lola separated, and they divorced in 1992. Redford maintains a good relationship with the family; they had weathered the death of their five-month-old first son of SIDS in 1959, a 1984 car crash that nearly killed their daughter Shauna and their son Jamie's liver transplant in 1993. Shauna, born in 1961, became an artist, Jamie, born in 1962, a screenwriter and Amy, born in 1971, an actress. In memory of their first child, Redford has quietly worked to raise money for SIDS research (Sudden Infant Death Syndrome). Son Jamie has suffered debilitating colitis which led to cirrhosis, and in 1993, underwent an unsuccessful liver transplant. After a second operation and more complications, Jamie is now fine. A grandfather of four, Redford sums up his life, "I've made some interesting movies, I've been very satisfied with the work, but if someone wrapped it all up and said to me 'What's your greatest achievement?' I'd say, 'The children. They're the best thing in my life."

In June 1990, he received an honorary doctorate from the University of Massachusetts. A dedicated environmentalist, Redford was once burned in effigy, April 1976, for opposing a power plant construction in Utah. With his creation of the Sundance Institute and Film Festival in Utah, he has spurned Hollywood to split his time between rugged mountains near Salt Lake City and Manhattan. He loves skiing, values his privacy and is extremely selective in his acting and directing vehicles. Redford maintains two homes, one on his 5,000 acre ranch in the Wasatch Mountains in Utah and one in New York City.

He established a relationship with fashion designer Kathy O'Rear in 1993, whom he met on the set of his film, "A River Runs Through It," and has had romances with actress Sonya Braga and artist Sibylle Szaggars. His youngest daughter, Amy Hart married on 6/25/2000, to photographer Mark Mann.

On 3/25/2002, he was awarded an honorary Oscar for his lifetime achievement in film.

On July 11, 2009 he married his girlfriend of the past 12 years, Sibylle Szaggars, age 51, in Hamburg, Germany. She is a German-born artist.

Link to Wikipedia biography

  • Relationship : Marriage 1958 (Lola Van Wagenen)
  • Work : Prize 1980 (Best Director Oscar for "Ordinary People")
  • Other Social June 1990 (Honorary doctorate from Univ. of Massachusetts)
    chart Placidus Equal_H.
  • Relationship : Divorce dates 1992 (Lola Van Wagenen)
  • Relationship : Begin significant relationship 1993 (Kathy O'Rear)
  • Other Family 25 June 2000 (Daughter Amy marries Mark Mann)
    chart Placidus Equal_H.
  • Relationship : Marriage 11 July 2009 (Sibylle Szaggars)
    chart Placidus Equal_H.

Source Notes

B.C. in hand from the Wilsons. Same in Gauquelin Book of American Charts. (Contemporary American Horoscopes has 1938 as a typo)

  • Traits : Body : Appearance gorgeous
  • Traits : Body : Hair (Blond)
  • Traits : Personality : Private
  • Traits : Personality : Other Personality (Notoriously late, tardy)
  • Family : Relationship : Divorce friendly
  • Family : Relationship : Marriage more than 15 Yrs (Lola Van Wagenen, 34 years)
  • Family : Relationship : Number of Divorces (One)
  • Family : Relationship : Number of Marriages (One)
  • Family : Parenting : Kids 1-3 (Four, one deceased)
  • Family : Parenting : Kids -Traumatic event (Lost baby to SIDS)
  • Lifestyle : Home : Neighborhood (Colorado mountains)
  • Vocation : Beauty : Sex-symbol
  • Vocation : Entertainment : Actor/ Actress
  • Vocation : Entertainment : Live Stage
  • Vocation : Entertain/Business : Director
  • Notable : Awards : Oscar (Best Director)
  • Notable : Famous : Top 5% of Profession
  • Notable : Book Collection : American Book


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Come meet the men and women behind the curtain…

Freddy J. Nager — Founder + Creative Strategist

Freddy J. NagerCurrent: Directing Atomic Tango and its various divisions, serving clients, writing articles, and teaching in the USC Master of Communication Management program.
Past: MCA Records (launched one of the web’s first entertainment sites in 1994), Saatchi & Saatchi L.A. (Sr. Copywriter on the Toyota interactive account)
Education: BA Harvard, MBA University of Southern California
Little Known Fact: I wrote for the aliens-and-Elvis tabloid, the Weekly World News.
Diversions: shooting pool, watching football (go Trojans!), working on my many unfinished books
Quote: “Common sense is the little man in a grey suit who never makes a mistake in addition. But it’s always someone else’s money he’s adding up.” — Raymond Chandler
Turf: LinkedIn | Twitter

Cynthia Mance — Co-Founder, Managing Director + Creator of Marcy Very Much

Cynthia ManceCurrent: Founder and Director of Marcy Very Much, the lifestyle brand and blog about cats and fashion
Past: Varsity cheerleader
Education: BFA University of Florida
Little Known Fact: She’s really a blonde
Diversions: dancing ballet, enjoying vegetarian food (Poquito Mas rules!), herding cats
Quote: “There’s a switch, and if you flip it, everything will be fine, but it’s so hard to do.” — Rude Mechanicals Theatre Company
Turf: Website | LinkedIn | Twitter | Instagram | Pinterest

Kim Tronic — Resident Cocktail Mistress

Kim TronicCurrent: Producing content for various companies, including articles for The Kim Tronicles
Past: Project Manager at Starmen Design Group, Freelance Writer (magazines + marketing)
Education: BA Emerson College, Marketing Certificate UCLA
Little Known Fact: I have an impressive magnet collection
Diversions: eating condiments, vacuuming, writing jingles, quoting 90’s movies
Quote: “Any size pizza can be a personal pizza if you believe in yourself.” — Self
Turf: Website | LinkedIn | Twitter

Anthony Wiktor — Contributing Designer

Anthony WiktorCurrent: Designing brand identities and marketing media for a diverse array of clients
Past: Featured in Web Designer Magazine’s Hot 100, Creative Director at Starmen Design Group, Art Director at Azubu.com
Education: BA Woodbury University, AA Columbia College Chicago, Marketing Certificate UCLA
Little Known Fact: I worked with Sean Penn in Haiti to develop the award-winning website for charity JP/HRO.
Diversions: following Chicago sports teams, working out, hitting music festivals
Quote: “Creativity is just connecting things. When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while.” — Steve Jobs
Turf: Website | LinkedIn | Twitter | Behance


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Fluorescent plate special wooden | Collectibles small holder | Desktop stand

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• Harmonia mundi - Tokyo Quartet
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TCHAIKOVSKY: Symphony No. 6, “Pathetique” – Vienna Philharmonic Orch./ Valery Gergiev – Decca Pure Audio Blu-ray

TCHAIKOVSKY: Symphony No. 6 in b, Op. 74 “Pathetique” – Vienna Philharmonic Orch./ Valery Gergiev – Decca 478 5001 Pure Audio Blu-ray (PCM 2.0, DTS MA HD 2.0, Dolby TrueHD 2.0, 24 bit/ 96 kHz), 43:59 [Distr. by Universal] ***:

I am referring everyone who reads these new Universal Blu-ray Pure Audio reviews to my review of the Kleiber Beethoven Symphonies 5 & 7 reissue for comments and details on this series in general. This 2004 recording was originally released on Philips as a SACD and is still available if you search for it, and at a reasonable price. This one of course is only two-channel and in Blu-ray format—and more expensive—so wade carefully through your options before buying. [I don’t know if Decca was still making multichannel masters in 2004. If so this will probably be reissued again in 5.0 sometime next year. If they had already switched to only stereo mastering, it won’t. This reviewer feels the SACD versions usually sound slightly better anyway…Ed.]

This is one of the most popular symphonies ever written, though I must admit that the older I get the less it feels relevant to me. It’s one of those over-the-top Tchaikovsky pieces that really pull out the emotional stops, and the unrelenting pessimism found in the concluding bars is simply not where I find myself these days. Oh, I can appreciate and even marvel at its wonders, and still be moved by it as well, but I don’t seek it out all that much anymore. This last of the “fate” symphonies is surely the most subjective thing the composer ever penned, and while he appears to have considered it his best piece, and even admitted to a programmatic element contained in the score, we will never know if he felt the impending grasps of the grim reaper which would sweep him away only eight days after he gave the premiere. [Exactly my feelings about the Sixth too…Ed.]

The quotes from the Russian Orthodox Requiem which bookend the movements of this piece would suggest some sort of tacit understanding of the program nature of this work. Gergiev suggests to us that he sees both joy and pessimism in the work, that of vigorous life before the end which inspires hope; I don’t know if I see it that way. To me the four movements are born in tragedy, pessimistic and volatile at the beginning with only a chronicle of intermittent life in the middle movements—one cannot get away from the enormous coloration that the last movement has on all that goes before, and it is this final utterance that we remember, as if all else is but ashes. Gergiev captures most of this in his reading, and it is a reasonable and valid interpretation of the work. But his innate power and briskness don’t match the “demonic” element he claims he finds here; Bernstein’s cathartic and unmatched dark pervasiveness in this piece perhaps persuades the most as to the dismal nature of the work, though most find it tough sledding for regular listening. Gergiev has in fact recorded it again recently though I have not heard that reading. As is I have to agree with Gary Lemco’s assessment of the first issue though for some slightly different reasons. Ormandy, Bernstein, and Giulini remain preferable, unless you really want two-channel DTS sound with a short total timing.

—Steven Ritter

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Just finished up my 034EFI swap into my UrQ so Im trying to empty out the garage of all my CIS related items.

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by | Read by Jeremy Sinden

Fiction • 8.25 hrs. • Unabridged • © 1985

Battling icebergs and Napoleonic plots, Captain Drinkwater charts an exciting and informative course in Greenland waters. His appealing nature is sympathetically enacted by Sinden who also steers deftly among the other personalities and dialects of the cast. The occasional verbose explanations of whaling or meteorological technology are enhanced by his lively reading. He imparts a sense of excited discovery to even the most minute observations. This whets the appetite for other episodes in Woodman's Drinkwater series. S.B.S. ©AudioFile, Portland, Maine [Published: JUN 93]

Book pak • Recorded Books • 1992

CS ISBN 155690679X $42.00 • Six cassettes

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• FILM

Veronica Mars

Veronica Mars

Directed by Rob Thomas. Starring Kristen Bell, Jason Dohring, Krysten Ritter, Ryan Hansen, Francis Capra, Percy Daggs III, Gaby Hoffmann, Chris Lowell, Tina Majorino, Jerry O’Connell, Martin Starr, Jamie Lee Curtis. (2014, PG-13, 107 min.)

REVIEWED By Kimberley Jones, Fri., March 14, 2014

Marshmallow nation, you may now exhale: Rob Thomas did ya right.

To the uninitiated, the Veronica Mars movie might seem like small potatoes: a modestly budgeted spin-off of a short-lived TV show about a teenage private eye that dazzled its tiny viewership with its wittiness, withering cut-downs of wealth and the cult of celebrity, and feisty, feminist hero. But the stakes are much higher for fans of the original series (self-described “marshmallows”) – and for its creator, Rob Thomas. After all, those fans famously opened their own wallets to the tune of $5 million and change, donated via Kickstarter, and basically greenlighted the movie (Warner Bros., taking the hint, ponied up the rest of the budget). Thomas can take a hint, too, and has given the people what they want: not a reinvention of the wheel, but another spirited spin of it.

A two-minute intro (leaked early to the Internet) zips new viewers through the backstory: The misfit daughter of a defrocked sheriff-turned-private eye, Veronica (the essential Kristen Bell) spent the better part of her adolescence solving crimes, which frequently involved bending the law (but what’s a little B&E if you nab the bad guy?), cat-and-mousing with the corrupt police department that ran her unfailingly moral dad out of office, and much Tasering of assholes. (There are a lot of assholes in Neptune, Calif., a beachside town violently cleaved into haves and have-nots.) In her opening narration (a carryover from the series), Veronica explains how she got out of small-minded Neptune at age 19 and never looked back – not to the city, the people, or the P.I. life. The film picks up 10 years later, with Veronica on the East Coast, about to embark on a career as a corporate attorney. Oh, but there’s a powerful beacon calling her back home, and his name is Logan Echolls (Jason Dohring). Logan is the bad-boy ex she cut off cold turkey – there’s a reason an addiction metaphor runs throughout the movie – and at the film’s beginning, Logan is charged with the murder of his pop-star girlfriend. Convinced of Logan’s innocence, Veronica again gets the P.I. itch – so long denied – and soon enough, she’s back on the case, right where we want her.

She’s also pulled back into Neptune’s orbit, which allows Thomas and co-writer Diane Ruggiero to revive favorite characters from the show, while also introducing a few choice cameos I won’t spoil here. It’s a kick seeing old characters anew (no surprise that it’s the outcasts and nerds that have aged best, though Ryan Hansen’s surfer-braaa Dick is still doing delightfully right by his name), and the movie comfortably settles into a kind of super-episode, pinging long-dormant pleasure centers with procedural and emotional beats that reward devoted fans.

Is it enough to attract new viewers? The central mystery and the roiling tension of Neptune’s ongoing class divide – a chief concern of the TV show, only glanced at here – suffer for being squished into feature-length when their scope warrants a season-long unspooling. There are enough dangling threads to rue they won’t be followed up in next week’s episode. But for those of us – yes, us: I’m a marshmallow, too – in a longtime relationship with the show, the whosits and whatsits of the murdering take a backseat in priority to the ever-clever wordplay and deeply felt evocation of loyalty to friends, family, and lovers alike that’s always been Veronica Mars’ true north. As the theme song goes, “a long time ago, we used to be friends” – and this friend still fits like a cozy sweater.

An earlier version of this review appeared in our SXSW coverage online on March 8.

More Veronica Mars
SXSW Film Review: 'Veronica Mars'
SXSW Film Review: 'Veronica Mars'
Cult TV show transitions to film with all its charms intact

Kimberley Jones, March 8, 2014

'Veronica Mars' Trailer!
'Veronica Mars' Trailer!

James Renovitch, Jan. 3, 2014

More Rob Thomas
Terrible awards and exciting new projects

Monica Riese, July 17, 2013

More Kristen Bell Films
Bad Moms
Women can be comically raunchy and ill-behaved, too

Josh Kupecki, July 29, 2016

The Boss
This Melissa McCarthy comedy is funny, but should be even funnier

Marjorie Baumgarten, April 8, 2016

More by Kimberley Jones
20th Century Women
Bening shines in this tender, heartfelt film

Jan. 20, 2017

Live by Night
Ben Affleck directs and stars in this period gangster drama

Jan. 13, 2017

Veronica Mars, Rob Thomas, Kristen Bell, Jason Dohring, Krysten Ritter, Ryan Hansen, Francis Capra, Percy Daggs III, Gaby Hoffmann, Chris Lowell, Tina Majorino, Jerry O’Connell, Martin Starr, Jamie Lee Curtis

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Tristan Bancks, Author single work   interview
Issue Details: First known date: 2015... 2015
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Biscuit and Bones single work   prose
Issue Details: First known date: 2015... 2015
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Publication Details of Only Known VersionEarliest 2 Known Versions of

  • Appears in:
    y The Hush Treasure Book Hush Foundation (editor), Crows Nest : Allen and Unwin , 2015 8775938 2015 anthology short story poetry lyric/song

    'Welcome to the world of HUSH ... a world of magic, wonder and mystery...Created for the Hush Music Foundation, famous for its original music albums used in hospitals all around the world, this book is a treasure trove that will delight and entertain the whole family...A glorious collection of stories, poems and pictures from thirty favourite storytellers:..Nick Bland, Karen Briggs, Kevin Burgemeestre, Michael Camilleri, Jackie French, Jane Godwin, Bob Graham, Jacqui Grantford, Mark Greenwood, Ann James, Danny Katz, Fran. Lessac, Alison Lester, Chris McKimmie, Doug McLeod, Glenda Millard, Stephen Michael King, Tohby Riddle, Victoria Rohan, Judith Rossell, Paul Seden, Craig Smith, Shaun Tan, Jane Tanner, Karen Tayleur, Mitch Vane, Julie Vivas, Anna Walker, Bruce Whatley, Margaret Wild.' (Publication summary)

    Crows Nest : Allen and Unwin , 2015
    pg. 30-31
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Letter single work   poetry   "The art restorer is coming to visit me."
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  • Appears in:
    y Signs of Other Fires Cate Kennedy , Wollongong : Five Islands Press , 2001 Z915865 2001 selected work poetry Wollongong : Five Islands Press , 2001 pg. 12
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You are here: Latest News Autism in the News 'Temple Grandin' wins big at Emmys.

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'Temple Grandin' wins big at Emmys.

Temple Grandin, a TV film about a noted animal scientist who has struggled with autism, was named best television movie, and earned an acting award for Claire Danes, who portrays Grandin. Supporting performers Julia Ormond and David Strathairn and director Mick Jackson also earned Emmys.

Autism is a developmental disorder that causes problems in communicating with others, but Grandin has overcome her disability to become a respected author and advocate for the humane treatment of livestock.  Producer Emily Gerson Saines, who is herself the mother of an autistic child, thanked Grandin for her work in spreading knowledge about the condition.

"Autism has reached epidemic proportions, so on behalf of all the parents like myself who have a child with autism, Temple Grandin, you are our hero," Saines said.

News items on this section do not reflect the views of Geneva Centre for Autism nor do they imply endorsement of any treatment or opinions referenced in the news articles.

The linking to or from this site to independent outside organizations websites does not imply on the part of Geneva Centre for Autism any endorsement or guarantee of any of the organizations or information (including the right to display such information) found on their respective Web sites.


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Hypertech Interceptor Tuner 705003

Hypertech Interceptor Tuner

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Interceptor Tuner

  • Horsepower Gain: 20 hp
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  • Ramp up your engine's performance, horses, and torque with a Hypertech Interceptor Tuner
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Stock performance is perfectly fine for the average driver, but that's not what you are, and that's not what you need. Get the most out of your engine with a Hypertech Interceptor Tuner.

This big-time performance tuner works with your engine's computer system to automatically give extra juice when extra juice is needed. It keeps track of your vehicle's parameters and recalculates for greater performance when needed. The Hypertech Interceptor Tuner is also super easy to install, mounting just beneath your hood and plugging directly into your vehicle's wiring harness. Once set up, you can count on quicker acceleration, improved MPGs, and as much as 33 extra horsepower and 40 more lbs.-ft. of torque. In other words, look out below!

Get the right power profile for your ride and never settle for less. The Hypertech Interceptor Tuner knows what you're after, and wants to give it to you. Backed by a Lifetime Warranty.

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  • 2013-2014 Dodge Ram 2500
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  • 2011-2014 Jeep Grand Cherokee

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1998 Honda Accord Headlights

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Latest Customer Reviews

Anzo USA Headlights Reviews

Perfect fit and they look great!

Reviewed By Austin D (Seminole, FL) Reviewed for a 1998 Honda Accord —8/21/2008 7:02 AM

I purchased these headlights because mine were yellowed and scratched up, and they looked a lot better. In fact, these were cheaper than replacements. Installation took about an hour, I took everything off before they arrived so I could just pop them in. One of them doesn't let me adjust the beam, but it is at a good height for now. Overall a great purchase!

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Spyder Headlights Reviews

Could be better

Reviewed By Cesar G (SCHERTZ, TX) Reviewed for a 2009 Honda Accord —12/16/2016 11:44 PM

The lights look cool and it lights the road better than my old hazy ones. Install was a little rough. Highly recommend watching the video before you start. The lights do not function the way I thought they would. Thought the LEDs on the bottom would light up during the daytime but they do not. they only light up when the primary headlights are on.

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Spec-D Headlights Reviews

Lights gone great

Reviewed By JOE S (PRINCE FREDERICK, MD) Reviewed for a 2003 Honda Accord —8/29/2013 8:16 PM

Pretty easy installation and made my 2003 accord look new.

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Only 8 left in stock

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Now, here’s a minimalist, confident, contemporary look, Zehn aftermarket Porsche wheels with ten slender spokes. No embellishments, no fussy details. Just pure, functional design. Zehn is German for “10” a ten-spoke wheel—zehn being German for “10”. And this wheel is an absolute 10, perfectly in perfect keeping with a no nonsense visual concept. Zehn wheels make a powerful statement when mounted on any Porsche, either in Matte Black or traditional Hyper Silver. Victor Equipment Zehn aftermarket Porsche rims, like all our wheels, are engineered to fit Porsches and Porsches only. In fact, the basic Zehn design is re-spec’d to precisely fit each vehicle in the Porsche model lineup, with sizes, load ratings and offsets geared specifically to the target vehicle, from Boxster to Cayenne and everything in between. And each has a center bore engineered to fit snugly over your Porsche’s hubs, for a fitment without adapters or spacers and for a smooth, vibration-free ride. Zehn wheels are available in a wide array of staggered fitments from 18 to 22 inches in diameter.

Specification Details
Model ZEHN
Size 22
Width 10

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text:
Hamilton victorious at 2016 German Grand Prix

Hamilton victorious at 2016 German Grand Prix image

Marcus De Guzman / Mercedes-AMG Petronas F1, Red Bull Racing | August 01, 2016 11:45

Red Bull Racing secures second and third

Reigning Formula 1 champion Lewis Hamilton has once again secured another victory for Mercedes-AMG F1 after dominating at this year's German Grand Prix at Hockenheim. Fellow teammate Nico Rosberg dropped down from pole position after suffering a poor start. This allowed Red Bull Racing duo, Max Verstappen and Daniel Ricciardo, to move up to second and third place early on in the race.

Rosberg was stuck in fourth and had to hold off Ferrari drivers Sebastien Vettel and Kimi Raikkonen who were at fifth and sixth respectively. After getting the most out of their starting tires, the drivers then hit the pits to have them replaced with super-softs for better grip.

2016 Formula 1 Grand Prix

At the end of lap 27, Rosberg had to make a pitstop to change to softs. Verstappen had the same plan and switched to soft-compounds on the next lap. Rosberg was eager to claim third place from Verstappen, who tried to block him out. The Dutch racing driver however braked late at the Spitzkehre hairpin, which allowed Rosberg to edge him out in the turn. Rosberg's move however, didn't sit well with Verstappen as he nearly went off the track.

“He pushed me off the track” cried Verstappen over the radio.

The move was investigated and Rosberg was slapped with a 5-second penalty for forcing Verstappen off the track. Rosberg did say that he was already at full-lock and had no more room to give.

“Can you tell them I was at full steering lock and I couldn’t steer more, argued Rosberg. He moved in braking, that was the big problem,” said Rosberg.

Danile Ricciardo and Max Verstappen

Vettel and Raikkonen were gunning for Hamilton but had to hit the pits again in lap 33 to change to softs. Hamilton was able to pit on the next lap, allowing himself to distance from the two drivers. Back to Rosberg, with the penalty in place, he dropped down again from the grid, which allowed Ricciardo and Verstappen to gain the upper hand again. Rosberg struggled to keep up but could not overtake the Red Bulls.

It was at the latter part of the race where Red Bull Racing showed they were a force to be reckoned with. With soft tires on all sides, Ricciardo and Verstappen maintained their 2-3 position. In the end, Red Bull Racing managed to secure second and third place. Down the line, Rosberg finished the race in fourth, while Ferrari drivers Vettel and Raikkonen completed the race at fifth and sixth place.

The podium finishers at the 2016 German Grand Prix

Force India's Nico Hulkenberg and McLaren's Jenson Button ended the German Grand Prix at seventh and eighth. Completing the top ten finishers are Williams' Valterri Bottas and Force India's Sergio Perez who capped off at ninth and tenth respectively.

Hamilton maintains his overall lead with 217 points. Meanwhile fellow teammate Rosberg has 198 points. At third still is Ricciardo with 133 points.


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Easy Ways to Save on Auto Insurance

Due to the tough economy everyone wants to know how to save money on things like insurance and shopping. Saving money on auto insurance is easy if you are ready to do a few things. This article will elaborate on a few easy ways you can save money on auto insurance.

Get Discounts on Auto Insurance

There are many ways you can get discount on auto insurance but the best ways to get discount include signing up for defensive driving classes, owning a safe car, installing necessary modifications and opting for one insurance company. People who are under 21 or above 55 are eligible for substantial discounts if they sign up for DGV approved defensive driving classes. Many insurance companies give discounts to car owners who drive a certified safe car and they also give discounts to people who have installed modifications like car theft alarm or automatic seatbelts. By insuring all your cars from a single insurance company you can also save money on vehicle insurance.

Drive Safely

Driving safely not only prevents you from paying fines for tickets but it also ensures that you pay low premiums. People who drive rashly get into accidents or have many driving tickets end up paying a higher premium compared to safe drivers. While driving you should try to stay in your lane, not talk on the phone, not use your phone for texting and you should stay within the speed limit. Driving fast may seem adventurous to many people but the fact is that driving fast or rashly ends up being expensive.

Compare Quotes

Before choosing an auto insurance company you should shop around and consider at least 3 insurance quotes. Through the internet you can get free quotes and multiple quotes. You can also compare free quotes through tools on websites and then decide which insurance company is ideal for you. By signing up for the first company that gives you a quote you will not know the other possible deals that may be applicable to you.

Get Minimum Cover for Old Cars

Comprehensive cover and collision cover are helpful policies but they are not meant for old cars. When a car is totaled the insurance company decides the value of your car by taking in factors like the age of your car, the condition of your car and how many miles your car has been on the road. Chances are that you will get a really less amount for your old car since insurance companies do not follow standard guides like Kelly Blue Book. If you have a new car or a car that is not older than 3 years then you should definitely opt for collision cover and comprehensive cover since these policies can protect your car.

Buy a Cheap Car

Most people who buy 2 door cars and sports cars do not realize that insurance premiums for expensive cars are a lot. If you are planning to buy a new car then you should consider getting a good car that is affordable and had good mileage. Modifying your car to add extra bright lights, a new body or any other attractive modifications will cause your insurance premium to sky rocket. Adding automatic seatbelts or a theft alarm on the other hand will cause your premium to drop.


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DATE News (chronologically)
Leimer scorches to feature GP2 win
Fabio Leimer celebrates
Fabio Leimer has grabbed his third feature race win of the season with a storming drive in scorching conditions this afternoon in Monza, stealing a march at the start to lead his rivals all race long, apart from the pitstop window, for victory ahead of Sam Bird and Tom Dillmann and, with it, the championship lead.

When the lights went out Bird made a decent start from pole but Leimer made a better one next to him, slicing inside the Briton at the first chicane and tearing away, with a fast starting Marcus Ericsson and Jolyon Palmer just holding off an incredible start from Jake Rosenzweig, who blew past Stefano Coletti and Dillmann into the chicane.

Coletti soon pushed past to chase his championship rivals, with Dillmann bumping by the American a few laps later, with Rosenzweig unfortunately retiring soon after with probable damage to his left front. The Monegasque driver pitted on lap 7, one lap ahead of Ericsson, but was soon back again for a drive through after speeding in the pitlane, undoing all of his good work.

With the leaders swapping fastest laps between them Palmer jumped into the pits on lap 11, but his left rear soon detached at the Lesmos as he coasted to a halt. Leimer was in next time round to change his primes, with Bird staying out longer on his hard tires, setting up an intriguing tire strategy battle between the pair.

Ericsson soon ground to a halt too, with a rear puncture, but all eyes on the pitwall were on the gap between Bird and Leimer, which seemed to be static as they resumed their fastest lap battle from different sides of the circuit. The Briton stayed out until lap 20, but reappeared 4 seconds behind Leimer, seemingly casting the result in stone.

But no one told Bird, who kept up his string of fastest laps as he closed the gap down to below a second as the laps rolled away, with fresher primes against his rivals older hard tires. But Leimer was made of sterner stuff, held his nerve, and was greeted by the checkered flag 0.8 seconds ahead of Bird, with Dillmann rolling across the line 5 seconds or so later. Stéphane Richelmi had a quiet race for P4, five seconds ahead of Julian Leal, who did a great job to finish ahead of James Calado in 6th, with Adrian Quaife Hobbs, Alexander Rossi, Sergio Canamasas and Vittorio Ghirelli taking advantage of clever strategies to round out the points.

The win changes the shape of the drivers’ championship, with Leimer now leading Bird by 153 points to 145, while Coletti and Felipe Nasr failed to add to their points after both dropping out with mechanical gremlins, standing on 135 and 130 points respectively, ahead of Calado on 119. RUSSIAN TIME lead the way in the teams’ championship on 223 points to Racing Engineering’s 205, ahead of Carlin on 198, DAMS on 165 and Rapax on 153 ahead of tomorrow morning’s sprint race.

Monza – Feature Race

Pos Driver Team Time/Gap
1. Fabio Leimer Racing Engineering 47m48.311s
2. Sam Bird Russian Time +0.806s
3. Tom Dillmann Russian Time +6.137s
4. Stephane Richelmi DAMS +9.902s
5. Julian Leal Racing Engineering +15.400s
6. James Calado ART +18.748s
7. Adrian Quaife-Hobbs Hilmer +24.007s
8. Alexander Rossi Caterham +30.276s
9. Sergio Canamasas Caterham +40.272s
10. Vittorio Ghirelli Lazarus +44.906s
11. Daniel de Jong MP +46.540s
12. Johnny Cecotto Jr Arden +47.382s
13. Jon Lancaster Hilmer +47.635s
14. Rio Haryanto Addax +48.003s
15. Sergio Campana Trident +50.194s
16. Rene Binder Lazarus +1m02.186s
17. Daniel Abt ART +1 lap
18. Dani Clos MP +1 lap
DNF Stefano Coletti Rapax 24 laps
DNF Felipe Nasr Carlin 18 laps
DNF Marcus Ericsson DAMS 16 laps
DNF Jolyon Palmer Carlin 11 laps
DNF Jake Rosenzweig Addax 4 laps
DNF Mitch Evans Arden 1 lap
DNF Simon Trummer Rapax 1 lap
DNF Nathanael Berthon Trident 0 laps

Fastest Lap: Sam Bird (RUSSIAN TIME) – 1:32.749 on lap 25

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Want Powerful Results? Personalize E-Commerce Support

Today’s online retail environments deliver a shopping experience the likes of which few could predict at the conception of the Web years ago.

Streamlined, polished user interfaces, intuitive browsing and inventory search processes as well as quick and easy checkout systems allow shoppers to journey through a powerful brand experience from the comfort of their homes or on the go with a mobile device.

Despite these advancements in the quality of online shopping platforms, customers still expect more from e-commerce. Specifically, they want cross-channel shopping and personalized experiences in every brand interaction, including new forms of live help technology that bring the human element to online support. Clearly, the bar has been raised for online retailers, and decision-makers must step up to meet these demands if they want to stay relevant.

Related article: The High Cost of Customer Inconvenience: Gradual (Then Sudden) Failure

What the people want

While many shoppers still make their online purchases at home on desktop computers, merchants must take into account the wide array of personal devices that today’s consumers are using to research and buy merchandise.

According to MarketingLand, facilitating a seamless, personalized experience between these platforms is crucial to success in the online retail market.

This goes for the standard aspects of browsing and purchasing items, as well as offering customer service technology for support needs down the line. Merchants must set themselves apart by delivering consistency across interactions and tracking the histories of individual shoppers to efficiently answer questions and address concerns if they arise.

So, how are customers doing their online shopping today?

In a recent survey of 1,004 U.S. adults, MyBuys revealed that every respondent owned a smartphone, while 61 reported to have a tablet in addition. Although 83 percent of survey participants reportedly saw value in personalization across these devices, only 23 believed that online retailers were doing a good job in this respect.

Merchants must take note that improving their cross-channel personalization efforts can have an impact on their bottom lines, with 52 percent of customers revealing that they bought more when they their shopping experiences were tailored to their preferences, regardless of the platform or channel they used.

Pushing for personalization

Business leaders may acknowledge the importance of cross-channel personalization, but often lack the resources and expertise to capture the momentum of this trend and apply it to their own online retail efforts.

According to IT Web, creating a customized shopping experience that spans across channels begins with having the data necessary to discover how customers best respond to marketing, sales and e-commerce support initiatives. To this end, merchants must embrace analytics tools that make accessing these insights a regular part of their business strategy. MyBuys spoke with Gerald Naidoo, CEO of Logikal Consulting, about the importance of big data in locking down effective approaches to the each component of online retail.

“Today’s consumers are a lot more discerning, and spend some time investigating before they buy,” explained Naidoo in the article. “They look to social media for advice; they want to be treated well and appreciated. Big data lets you better profile your customers, allowing you to engage with them in a far more personal manner. If customers feel hard done by, they will leave you for your competitors in a heartbeat. An example of this would be an airline knowing which customers are frequent fliers, where they travel to, and be able to target them with special offers that seem tailor-made for that customer.”

Merchants in every sector of e-commerce will need to keep a close eye on consumer expectations in order to adjust their strategies accordingly and continue delivering satisfactory online shopping experiences.
* * *

This article originally appeared on the LiveLOOK blog, and is reprinted with permission.

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How Do You Create a Tech-Driven Guest Experience?

Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips and family vacations, hotels are a staple for everything from weddings to global conferences to concerts and shows. At resorts, hotels, casinos and cruises, billions of people worldwide book reservations every year, each expecting a guest experience that goes above and beyond the norm.

Hospitality leaders are largely responsible for ensuring that experiences do in fact meet and exceed guest expectations. Nearly 90% of companies today compete solely on the basis of the customer experience, and that certainly includes hotel entities. The guest experience is everything—especially in a smart, digital world where consumers’ demand for speed, agility and quality are at an all-time high.

Guests are focusing less on room service and bell boys and more on 24×7 virtual concierges and personalized mobile travel guides, which proves that the tech-driven guest experience has arrived. In a recent Information Age article, Avaya UK Managing Director Steve Rafferty explores the transformative power of a mobile app for delivering a truly custom—even predictive—guest experience. In Rafferty’s much-needed discussion about the ever-evolving hospitality industry, he concludes that “technology, customized for the hospitality industry and backed by solid in-person service, can help hoteliers today to deliver the superior and personalized experiences their guests expect.”

This leaves just one question: how can hospitality leaders go about creating this tech-driven guest experience, specifically through infrastructure investments and/or upgrades?

Many organizations have proven that a next-gen guest experience is very possible to achieve. The Rotana Group, an international hotel and entertainment chain, uses advanced contact center and IP solutions to enable secure and seamless communications across its properties worldwide, supporting a more 360-degree guest experience.

Three Ways to Create a Tech-Driven Guest Experience

So, as a leader or IT decision maker within the hospitality industry, how can you proactively address your guest’s needs with the right technology? Here are three significant ways a customer engagement platform can help drive the desired guest experience:

  1. Innovate at the first point of contact.

    There’s no denying that for most guests, the first point of contact is a hotel’s web site. A 2015 study conducted by Expedia found that consumers visit an average of 38 websites before booking a reservation. Overall, travelers tend to double the time they spend surfing the web the week before booking. Needless to say, there’s plenty of opportunity for hoteliers to elevate guests’ web experiences with the right technology.

    How? As opposed to offering guests a web form (or worse, a dreaded 800 number), you can offer guests live chat support via WebRTC. Of course, guests should also be able to easily escalate their live chat session to voice if needed—and from there to video chat or screen sharing for particularly complex reservations or issues. A customer engagement platform created on an open, extensible architecture lets you support this dynamic environment with the ability to create apps that customize and extend your call center. This can help you to create new points of differentiation, or change them as you see fit. So you can ensure a stellar guest experience from the first point of contact onward.

  2. Improve resource matching.

    Front desk workers must skillfully handle calls from families, school groups, business travelers, wedding planners, convention planners, language specialists, and more. With hotels becoming more dynamic by the minute, the need for improved resource matching is vital. This means ensuring callers can be quickly and intelligently routed to the right subject matter experts—regardless of where they reside within the organization—based on rich context, KPIs and organizational goals across all channels.

    An advanced customer engagement platform tracks guest conversations and consolidates customer data across all of these channels (i.e., web, mobile, contact center), creating a real-time data repository for hotel workers to track, collect and share relevant information across teams, processes and customer touch points. This ensures callers will always be paired with the best subject matter experts available. Additionally, this allows agents to focus on callers’ needs without having to ask for the same information multiple times (which, as we all know, is a huge customer frustration). Above all, the technology helps to deliver more consistent and meaningful experiences at the individual guest level.

  3. Enhance the mobile UX.

    Research shows that more than 75% of travelers consider their smartphones to be critical. Additionally, about 1 in 3 people use their smartphones more when they travel than they do at home. As Rafferty explained, mobility is a key way for hoteliers to capitalize on guests’ needs and deliver the experiences they’re looking for.

    There are many ways mobility can be strategically leveraged. For example:

    • Use Wi-Fi location services to recognize when guests arrive
    • Push notifications to alert guests of changes to their stays
    • Use mobile room key authentication, verses a swipe card, for added day-to-day convenience

Perhaps most importantly, hoteliers must offer guests a sophisticated and integrated mobile app experience. This experience should include such things as seamlessly integrated self service and callback options, something that a customer engagement platform easily supports.
Mobility is not only advantageous for usage with guests’ mobile phones—it also addresses a need for staff to be mobile. For example, as mentioned in the point above, callers must be routed to the right subject matter experts regardless of where they reside within the organization. Mobility helps ensure subject matter experts are accessible, wherever they happen to be located on the property, for handling both guest inquires as well as internal operations.

Technology is changing the hotel guest experience. There’s ample room for innovation within the industry, and there’s a way to efficiently, securely and flexibly enable guest experiences that continually exceed expectations. How does Avaya know for sure? Avaya supplied the technology that transformed the Wynn Hotel, the Rotana Group, and many other world-renowned hospitality organizations. A customer engagement platform built on open, extensible architecture gives you an open scope, meaning anything is possible in terms of the guest experiences you want to deliver.

Every Week is Customer Service Week for this Credit Union

It’s not easy for credit unions to compete these days. Many need to win against neighboring big banks, with nearby branches, billions in operating expenses, and national marketing campaigns. To compete against their larger banking competitors, the IT staff of one top 20 U.S. credit union with 500,000 members and fewer than 50 locations focuses on three strategies while being very mindful of the budget.

Three Strategies Ensure Credit Union’s Commitment to Superior Customer Service

“We’re very conscious of fees,” says the senior telecom and contact center engineer at the top-20 credit union. “When it comes to our credit union members, our motto is: ‘We never forget it’s your money!’”

Having a customer-centric culture during Customer Service Week (October 3-7) and beyond requires a persistent focus on providing a consistently strong contact center. To accomplish this day in and day out, choosing a partner with the same focus on proactive customer service goes a long way.

Not long ago, the credit union launched a new internet banking service, which resulted in a significant uptick in call volumes to the call center. Some members calling in were not hearing the correct recorded announcements.

To fix the problems like this, and minimize the impact to the customer, the credit union IT staff selected a managed services provider that offers 24/7 support for its service center, corporate headquarters, and disaster recovery location. Three strategies help the credit union maintain their customer centric culture:

  1. Resolve problems quickly:

    The managed service provider used its extensive toolbox of innovative diagnostics and expertise to trace the problem to a Local Access Carrier issue and an internal server not rebooted in 900 days. The remote technical support specialist found the root cause and quickly fixed the issue. “Usually when you open a ticket, you feel like the first tier person is going to be just a ticket-taker. I was expecting to wait,” added the engineer. “But the gentleman I spoke to was able to stay on the phone, get another engineer on the line, and stay on the whole time. Both engineers on this case were solid,” she adds, “but I was most impressed that the first support engineer who took the initial call didn’t just hand us off, he stayed engaged throughout the resolution process.”

  2. Don’t repeat the same mistakes:

    The software specialist flagged the server reboot issue and recommended rebooting at regular intervals along with a recent software patch to further promote stability in the credit union’s environment. Receiving proactive guidance on how to avoid the same problem in the future helped the credit union once again to deliver consistent strong customer service. “The fact that our partner is so open and willing to integrate with other vendors is huge for us,” said the engineer. “The platforms that were offered—and the support I get—are top notch.”

  3. Use automated diagnostics:

    The IT staff is small but very efficient. During the day, they focus on projects that will drive customer satisfaction and at night—they sleep! “We’ll get alarms on our system on occasion. When I get in in the morning, I can see that our managed services partner’s automated diagnostic systems have been in at night, testing things and resolving those alarms,” says the IT manager. “It’s nice that you don’t have to be woken up in the middle of the night for those little things. We focus on being very efficient, so that we can turn around and give our members better dividends and rates.”

How is your contact center running these days? What helps you keep the focus on your customer service? What emerging trends are you watching in 2017?

E911’s Fatal Flaw is Lack of Location Data—How Avaya Breeze Can Solve

The night of her husband’s death, Alison Vroome did everything she knew to be right. She grabbed her phone, called 911 and told the operator her address. Then she repeated her address a second, third and fourth time.

The call went to a different North Carolina county; the operator couldn’t understand her address. It was more than 10 minutes into the 911 call before paramedics arrived. Like anyone calling 911 in an emergency, Vroome expected her call to go quickly and smoothly, but it didn’t. Vroome’s call was one of 5.7 million 911 calls that come from wireless phones in NC—about 74% of all 911 calls in the state according to data from 2015. Yet 911 call centers rely on the cellular carrier to provide a cell phone’s location data. The legacy 911 network is voice only and cannot pass any data from the device. Instead, they can only receive the location data from the tower pinged by the call, something not nearly as accurate.

No one can say for certain if Vroome’s husband would be alive today had paramedics arrived sooner, but there isn’t any doubt that the current technology used in E911 emergency situations fails citizens. And this isn’t an issue isolated to the U.S. With the rise of mobile devices, countries and communities around the globe face the same technological flaw—the lack of location information.

As Avaya’s Jean Turgeon addressed in his recent blog on the current state of public safety and E911, accurate location information is one of, if not the most important piece of information that an emergency responder needs; and resolving this fatal flaw requires proactive urgency.

How Today’s #Tech Can Address E911’s Fatal Flaw

My Avaya colleague Mark Fletcher, ENP, recently wrote that when it comes to significantly improving public safety and E911 response times, tech is king. He’s right.

Case in point: In Europe, the introduction of EU eCall to become an integral element of the European emergency number 112 is solving the GPS precision challenge for new passenger vehicles sold in the EU after 2018. In an emergency, an eCall will relay a vehicle’s exact location, time of the incident, and direction of travel to emergency personnel, as sourced from the device, and very accurate. This is done automatically by the vehicle or can be triggered manually by the driver by pushing a button inside the car. That’s technology in action! While we have about two years to go before it becomes available large scale, we’re heading in the right direction.

In addition to eCall, there’s another remarkable solution called Advanced Mobile Location (AML). When a person in distress calls emergency services with a smartphone where AML is enabled, the phone automatically activates its location service to establish its position and then sends this info to emergency services via an SMS. The current downside to this is that AML is only compatible with Android mobile devices (R3.4 or greater). But still … it’s a huge step forward, and sets an excellent example for others.

The concept of AML was developed in the UK by BT’s John Medland in partnership with mobile service provider EE and handset manufacturer HTC initially. First tests were so promising that the European Emergency Number Association (EENA) began to promote AML, which sparked the interest of Google, ultimately getting AML introduced into Android natively. Talk about a ripple effect!

As the world’s leading software and services company, Avaya understands there are better ways to deliver public safety and emergency services, and we’ve been innovating these same capabilities in many commercial arenas for years. Our efforts there have set off their own ripple effect across the public safety industry, urging government agencies around the globe to harness the power of technology to enhance public safety services for citizens. What’s more, our teams are leveraging the Avaya Breeze™ Platform to intelligently link the location data to the incoming eCall or AML call and make it available to the E911 responder. Recently, in partnership with Engelbart Software and Oecon, we’ve developed a flexible and scalable solution for this type of enhanced emergency calling scenario and the results have been positive.

In fact, eCall is looking more and more like a potential game changer, and here’s why.

Let’s look at the technology side of the overall process:

  • A car is involved in an accident.
  • Sensors in the car trigger a sequence of events performed by the In-Vehicle System (IVS).
  • The SIM card registers to the strongest mobile network to raise the emergency call to the EU E112.
  • A modem kicks in, coding the GPS data and other car-related information as audio tones into the voice channel.
  • Immediately following the data transmission, the IVS switches to the hands-free communications system allowing the people in the car to communicate with the E112 responder.

What does this mean for the emergency responder?

  • The E112 responder picks up a call from a mobile device, immediately receiving precise location information. That’s new!
  • The E112 responder can be sure that it’s a serious situation because the airbags have been deployed, which triggers the emergency call sequence to start. So no one is left to wonder the seriousness of the call.
  • Most likely there’s no one for the E112 responder to speak with in the car. Why? Because this is an automatic call, not a call voluntarily initiated by a real person. And while the modem is beeping its data to the Public Safety Answering Point, the passengers might already have stepped out of the car and can’t hear the E112 responder’s “Are you OK?” Or they simply can’t respond because they’re unable due to the severity of the accident.

So are we still talking about a normal emergency call? From my point of view, this is the Internet of Things (IoT) plunging right into public safety and emergency services: sensors, data, processes and integrations. IoT under the disguise of a voice call … this IS a game changer!

At Avaya, we leverage our Breeze workflow engine to tie together voice calls and the IoT. Even though eCall is an initiative in the European Union, we see the concept of telematic calls being discussed around the globe, in public safety as well as in private businesses like the automotive industry. And, yes, we strongly believe that this approach of integration building on Avaya Breeze can also work to help overcome E911’s same fatal flaw, location.

I’ve delivered a series of Avaya Breeze webinars with my colleague, Andrew Maher, featuring Engelbart Software developers. Together, we demonstrate how to deal with eCall and AML. Have a look to learn more about the capabilities of Breeze and its impact on public safety. The demo starts at 00:19:30.


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Listen to Andrew Bird cover Townes Van Zandt's "If I Needed You"

Listen to Andrew Bird cover Townes Van Zandt's "If I Needed You"

During his recent North American tour, Andrew Bird and his band showcased some of their collection of "old-time" covers. Fortunately for mega-fans, a lot of those songs will be released later this month. The collection, Hands Of Glory, includes a variety of covers, a new song, and reworkings of songs from Bird's 2012 record, Break It Yourself.

Now, Bird has posted a stream of a Townes Van Zandt cover, "If I Needed You," that will be included on the new release. The track was recorded in Bird's barn in Western Illinois. Bird has three more North American shows and an Austin City Limits appearance this month before he heads to Europe in November. After that, he'll be back with his “Gezelligheid” performances, which consist of Bird playing instrumental violin pieces amplified by specially designed speakers that resemble Victrola horns. The shows will be held in New York, Minneapolis, and Chicago. Dates are below.

Oct. 9—Ferguson Hall at the Straz Center for the Performing Arts—Tampa, Florida
Oct. 10—House of Blues—Orlando, Florida
Oct. 12—House of Blues—Houston, Texas
Oct. 13—Austin City Limits Festival—Austin, Texas
Dec. 10—Riverside Church—New York, New York
Dec. 17—State Theater—Minneapolis, Minnesota
Dec. 19-20—Fourth Presbyterian Church—Chicago, Illinois

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Westernsky.com scam – Beware Shocking Interest Rates

Monday, September 26th, 2011

Absolutely shockingly high interest rates…. Wow. The last year or so I’ve seen a lot of westernsky.com ads. They are an LLC that is native-american owned and operating in the sovereign nation of the Cheyenne River Sioux Reservation. (Within the borders of the US, but federal jurisdiction is on iffy ground there.) Now, they do [...]

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